Melissa Ward
Melissa Ward at Nucar Mazda of New Castle

Melissa Ward

Service Advisor

Nucar Mazda of New Castle

172 N. Dupont Hwy
New Castle, DE 19720

4.8
40 Reviews
4.8

40 Reviews

Write a Review

40 Reviews of Melissa Ward

May 25, 2026

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Employee Rating

The attendant I checked in and out with at the service center desk in the back was exceptional and very friendly, helpful and great sense of humor. It made the task of an oil change on a rainy day much mo More

by ONTHEWATER24
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

May 25, 2026

Nucar Mazda of New Castle responded

Thank you for your review! We're glad you had an exceptional experience at Nucar Mazda of New Castle, especially with our service center attendant. It’s great to know that we could make your oil change enjoyable, even on a rainy day. We appreciate your feedback about the inspection video as well and look forward to serving you again! The Nucar Mazda Team

May 22, 2026

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Employee Rating

Wow wow wow best service department fair prices good coffee clean waiting area needs snacks though More

by Samo
Service Price Transparency
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Recommend Dealer
Yes
May 23, 2026

Nucar Mazda of New Castle responded

Thank you for your fantastic review, Samo! We truly appreciate your kind words about our service department, fair prices, and clean waiting area at Nucar Mazda of New Castle. We’re glad you enjoyed the coffee, and we’ll certainly take your suggestion for snacks into consideration. Looking forward to seeing you again soon! The Nucar Mazda Team

May 20, 2026

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Great service and staff is friendly and reliable. I wouldn’t go anywhere else for service on my automobile. More

by dhmcfarland402
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

May 20, 2026

Nucar Mazda of New Castle responded

Thank you for the review! We truly appreciate your kind words about our service and staff at Nucar Mazda of New Castle. It’s great to hear that you feel confident coming to us for your automobile needs. We look forward to seeing you again! The Nucar Mazda Team

May 18, 2026

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Have have always had good customer service from this dealership.We have never been disappointed at all. More

by hartnettr
Service Price Transparency
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Recommend Dealer
Yes
May 19, 2026

Nucar Mazda of New Castle responded

Thank you for your fantastic review! We’re pleased to hear that you’ve consistently had a positive experience with our team at Nucar Mazda of New Castle. Your satisfaction is our top priority. We appreciate your loyalty and look forward to serving you again in the future! The Nucar Mazda Team

May 18, 2026

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Employee Rating

Always polite and accommodating. Quick service. I like the 360 view of the service that was done. More

by MBNAKAI
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider , William

May 19, 2026

Nucar Mazda of New Castle responded

Thank you for your awesome feedback! We're glad to hear that you appreciated our polite and accommodating service at Nucar Mazda of New Castle. It's great to know that you enjoyed the quick service and the 360 view of the work done. We look forward to seeing you again soon! The Nucar Mazda Team

May 16, 2026

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The customer service was excellent. I would highly recommend this dealership for all automotive needs. The staff was friendly, informative and helpful. I would certainly use them aga More

by Dortay
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

May 16, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We appreciate your kind words about our customer service and staff at Nucar Mazda of New Castle. It's great to hear that you found our team friendly and helpful. We look forward to assisting you again in the future for all your automotive needs. The Nucar Mazda Team

May 14, 2026

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These guys always do an awesome job. My favorite front desk people always greet me warmly and keep me in the loop. They even washed my car this time, which I was not expecting. Keep up t More

by Ctclarke87
Service Price Transparency
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Recommend Dealer
Yes
May 15, 2026

Nucar Mazda of New Castle responded

Thank you for your kind words! We’re delighted to hear that you had a great experience with our team at Nucar Mazda of New Castle. It’s wonderful that our front desk staff made you feel welcomed and that you appreciated the extra touch of having your car washed. We look forward to seeing you again soon! The Nucar Mazda Team

May 14, 2026

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Friendly staff providing great service at an affordable price. Scheduling an appointment was very easy More

by JIMANDKATHY99
Service Price Transparency
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Recommend Dealer
Yes
May 14, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We're thrilled to hear that you found our staff friendly and our service great at Nucar Mazda of New Castle. It's fantastic that scheduling an appointment was a breeze for you. We appreciate your feedback and look forward to serving you again soon! The Nucar Mazda Team

May 09, 2026

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People were friendly, video was comprehensive and service was prompt. I would use NUCAR again! More

by dennisp37
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

May 10, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review, Dennis! We're thrilled to hear that you found our team friendly and our service prompt. It's great to know that you appreciated the comprehensive video as well. We look forward to serving you again at Nucar Mazda of New Castle! - The Nucar Mazda Team

May 07, 2026

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Employee Rating

There is nothing professional in this place, if you need a good service, better go to another place than this place. More

by cristianchj10
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Rob Schneider

May 07, 2026

Nucar Mazda of New Castle responded

Thank you for sharing your experience with us, Cristian. We understand your concerns about the level of service you received at Nucar Mazda of New Castle. Your feedback is valuable, and we encourage you to reach out to us directly to discuss this matter further. We strive to maintain high standards and appreciate your input as we work to improve. - The Nucar Mazda Team

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