Melissa Ward
Melissa Ward at Nucar Mazda of New Castle

Melissa Ward

Service Advisor

Nucar Mazda of New Castle

172 N. Dupont Hwy
New Castle, DE 19720

4.8
66 Reviews
4.8

66 Reviews

Write a Review

66 Reviews of Melissa Ward

September 13, 2026

Dealership Rating
Employee Rating

Always happy with the service at NuCar Mazda and won’t trust my newer vehicle to anyone else. Courteous service and timely. Appreciate the honesty of staff in not recommending anything that doesn’t need t More

by fcalhoun01
Service Price Transparency
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Recommend Dealer
Yes
Sep 13, 2026

Nucar Mazda of New Castle responded

Honesty and courtesy guide every service we perform on your Mazda CX-5. Knowing you trust us and appreciate our straightforward advice means a lot to our team. Thank you for continuing to choose our service department. Everyone Loves a Nucar!

September 05, 2026

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My car sounds and rides and handles and accelerates worse than it did before I brought it in. My wheels feel like they’re going to fall off, it’s making weird clanking sounds, the transmission sounds funny a More

by melissa.kuesel
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Rob Schneider

Sep 06, 2026

Nucar Mazda of New Castle responded

Melissa, thank you for sharing your insights regarding the performance of your vehicle after your recent visit to Nucar Mazda of New Castle. Your feedback is valuable, and it is our goal to ensure that your vehicle meets our high standards. Please reach out to us directly to discuss these issues in more detail. Our team is dedicated to continually improving our service and creating a better customer experience. - The Nucar Mazda Team

August 09, 2026

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I was pleased to know my brake pads are covered under a lifetime warranty. Great service More

by NIAH1691
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 09, 2026

Nucar Mazda of New Castle responded

Thank you for your feedback! We're glad to hear you were pleased with the service at Nucar Mazda of New Castle and that your brake pads are covered under a lifetime warranty. It's our goal to provide great service to all our customers. If there’s anything we can do to make your future visits even better, we’d love to hear your suggestions. We look forward to assisting you again in the future! The Nucar Mazda Team

July 27, 2026

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Have been using Nucar for car service for years excellent service Friendly people keep you updated and complete service in timely manner Also reasonable pricing More

by Eileen
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Stidham, Rob Schneider

Jul 28, 2026

Nucar Mazda of New Castle responded

Thank you for your fantastic feedback, Eileen! We truly appreciate your loyalty to Nucar Mazda of New Castle and are thrilled to hear that you consistently receive excellent service from our friendly team. We strive to keep our customers updated and provide timely service at reasonable prices. Looking forward to seeing you again for your next service! The Nucar Mazda Team

July 23, 2026

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As always, all required service was performed quickly and completely. I was advised of two addition items that required attention (air filter and cabin filter) and I authorized their replacement as well. I w More

by JIMYBEE
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Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Jul 24, 2026

Nucar Mazda of New Castle responded

Thank you for your kind words, Jimybee! We truly appreciate your trust in Nucar Mazda of New Castle for your vehicle's service needs. It's great to hear that our team was able to assist you efficiently and keep you informed about the additional maintenance. Looking forward to seeing you again for your next service! The Nucar Mazda Team

July 15, 2026

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Always good service. I feel taken care of. Service is always done in a timely manner. More

by BONNIRABBIT
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Ward

Jul 16, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review, Bonni! We’re delighted to hear that you consistently receive good service and feel well taken care of at Nucar Mazda of New Castle. Timely service is important to us, and our team is glad we could meet your expectations. We look forward to seeing you again soon! The Nucar Mazda Team

July 11, 2026

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Very Professional, clean, keeps you up to date on your vehicle service and works with you to get you back on the road quickly! I have been coming to Nurcar for over 7 yrs and never unsatisfied! Keep up th More

by Paula
Service Price Transparency
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Recommend Dealer
Yes
Jul 11, 2026

Nucar Mazda of New Castle responded

Paula, thank you for your kind words and for being a loyal customer for over 7 years! We are thrilled to hear that you appreciate our professionalism and commitment to keeping you informed about your vehicle's service. Your satisfaction means a lot to us, and we look forward to continuing to provide you with great service in the future. Thanks again for your support! The Nucar Mazda Team

July 11, 2026

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I purchased my vehicle here and always bring back here for service. Is usually convenient and the service goes in my vehicles maintenance file/records. More

by mzserf
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Stidham

Jul 11, 2026

Nucar Mazda of New Castle responded

Thank you for your amazing review! We’re so glad to hear that your experience with Nucar Mazda of New Castle has been positive and that you find our service convenient. Keeping your vehicle’s maintenance records up-to-date is important, and we’re glad to assist you with that. We look forward to serving you again in the future! The Nucar Mazda Team

July 11, 2026

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Nucar Mazda service department is the best out there regarding quality of service and fair pricing. More

by JIMANDKATHY99
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Recommend Dealer
Yes

Other Employees Tagged: John Stidham, Chuck Maynard, Sam Odongkara , Brian Ferrell, Steve Saunders

Jul 11, 2026

Nucar Mazda of New Castle responded

Thank you for your kind words, Kathy! We’re delighted to hear that you had a great experience with our service department at Nucar Mazda of New Castle. Our team strives to provide quality service and fair pricing for all our customers. We look forward to seeing you again! The Nucar Mazda Team

July 10, 2026

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Employee Rating

Nucar always does a great job maintaining my Mazda. They are affordable and return my car clean and ready to go. More

by oceanfarmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Stidham

Jul 10, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We appreciate your kind words about Nucar Mazda of New Castle and are thrilled to hear that you find our maintenance services affordable and efficient. It’s our goal to ensure your Mazda is always in top shape and ready for the road. We look forward to serving you again in the future! The Nucar Mazda Team

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