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Melissa Ward
Melissa Ward at Nucar Mazda of New Castle

Melissa Ward

Service Advisor

Nucar Mazda of New Castle

172 N. Dupont Hwy
New Castle, DE 19720

4.8
63 Reviews
4.8

63 Reviews

Write a Review

63 Reviews of Melissa Ward

July 27, 2026

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Employee Rating

Have been using Nucar for car service for years excellent service Friendly people keep you updated and complete service in timely manner Also reasonable pricing More

by Eileen
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Stidham, Rob Schneider

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Jul 28, 2026

Nucar Mazda of New Castle responded

Thank you for your fantastic feedback, Eileen! We truly appreciate your loyalty to Nucar Mazda of New Castle and are thrilled to hear that you consistently receive excellent service from our friendly team. We strive to keep our customers updated and provide timely service at reasonable prices. Looking forward to seeing you again for your next service! The Nucar Mazda Team

July 23, 2026

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Employee Rating

As always, all required service was performed quickly and completely. I was advised of two addition items that required attention (air filter and cabin filter) and I authorized their replacement as well. I w More

by JIMYBEE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

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Jul 24, 2026

Nucar Mazda of New Castle responded

Thank you for your kind words, Jimybee! We truly appreciate your trust in Nucar Mazda of New Castle for your vehicle's service needs. It's great to hear that our team was able to assist you efficiently and keep you informed about the additional maintenance. Looking forward to seeing you again for your next service! The Nucar Mazda Team

July 15, 2026

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Always good service. I feel taken care of. Service is always done in a timely manner. More

by BONNIRABBIT
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Ward

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Jul 16, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review, Bonni! We’re delighted to hear that you consistently receive good service and feel well taken care of at Nucar Mazda of New Castle. Timely service is important to us, and our team is glad we could meet your expectations. We look forward to seeing you again soon! The Nucar Mazda Team

July 11, 2026

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Very Professional, clean, keeps you up to date on your vehicle service and works with you to get you back on the road quickly! I have been coming to Nurcar for over 7 yrs and never unsatisfied! Keep up th More

by Paula
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Recommend Dealer
Yes
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Jul 11, 2026

Nucar Mazda of New Castle responded

Paula, thank you for your kind words and for being a loyal customer for over 7 years! We are thrilled to hear that you appreciate our professionalism and commitment to keeping you informed about your vehicle's service. Your satisfaction means a lot to us, and we look forward to continuing to provide you with great service in the future. Thanks again for your support! The Nucar Mazda Team

July 11, 2026

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I purchased my vehicle here and always bring back here for service. Is usually convenient and the service goes in my vehicles maintenance file/records. More

by mzserf
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Stidham

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Jul 11, 2026

Nucar Mazda of New Castle responded

Thank you for your amazing review! We’re so glad to hear that your experience with Nucar Mazda of New Castle has been positive and that you find our service convenient. Keeping your vehicle’s maintenance records up-to-date is important, and we’re glad to assist you with that. We look forward to serving you again in the future! The Nucar Mazda Team

July 11, 2026

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Nucar Mazda service department is the best out there regarding quality of service and fair pricing. More

by JIMANDKATHY99
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Stidham, Steve Saunders, Chuck Maynard, Sam Odongkara, Brian Ferrell

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Jul 11, 2026

Nucar Mazda of New Castle responded

Thank you for your kind words, Kathy! We’re delighted to hear that you had a great experience with our service department at Nucar Mazda of New Castle. Our team strives to provide quality service and fair pricing for all our customers. We look forward to seeing you again! The Nucar Mazda Team

July 10, 2026

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Employee Rating

Nucar always does a great job maintaining my Mazda. They are affordable and return my car clean and ready to go. More

by oceanfarmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Stidham

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Jul 10, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We appreciate your kind words about Nucar Mazda of New Castle and are thrilled to hear that you find our maintenance services affordable and efficient. It’s our goal to ensure your Mazda is always in top shape and ready for the road. We look forward to serving you again in the future! The Nucar Mazda Team

July 09, 2026

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The service crew is outstanding and always has been. They care about the customer and are the best service department for Mazda in the Tri-State area of DE, NJ, and PA. More

by dcthree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Stidham

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Jul 10, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We truly appreciate your kind words about our service crew at Nucar Mazda of New Castle. It's great to hear that you recognize our dedication to customer care and our commitment to providing the best service in the Tri-State area. We look forward to serving you again in the future! The Nucar Mazda Team

July 08, 2026

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I have always brought my Mazdas to this dealership and they do excellent work. I have never had a problem. More

by SMS8653
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Stidham, Sam Odongkara, Rob Schneider, Christian Lopez

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Jul 08, 2026

Nucar Mazda of New Castle responded

Thank you for your kind words! We appreciate your loyalty to Nucar Mazda of New Castle and are glad you've consistently had excellent experiences with us. We look forward to continuing to provide you with top-notch service for your Mazdas. See you next time! The Nucar Mazda Team

July 06, 2026

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Employee Rating

Professional Honest Upfront Thorough Accommodating Friendly Service department is awesome I will be a return customer More

by sltroupe44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider , Don and Bernard. Courtesy Shuttle Drivers

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Jul 06, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team at Nucar Mazda of New Castle to be professional, honest, and accommodating. It’s fantastic that you had a great experience with our service department, and we look forward to welcoming you back as a return customer. Your satisfaction means a lot to us! The Nucar Mazda Team

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