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Melissa Ward
Melissa Ward at Nucar Mazda of New Castle

Melissa Ward | Page 2

Service Advisor

Nucar Mazda of New Castle

172 N. Dupont Hwy
New Castle, DE 19720

4.8
66 Reviews
4.8

66 Reviews

Write a Review

66 Reviews of Melissa Ward

July 09, 2026

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Employee Rating

The service crew is outstanding and always has been. They care about the customer and are the best service department for Mazda in the Tri-State area of DE, NJ, and PA. More

by dcthree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Stidham

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Jul 10, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We truly appreciate your kind words about our service crew at Nucar Mazda of New Castle. It's great to hear that you recognize our dedication to customer care and our commitment to providing the best service in the Tri-State area. We look forward to serving you again in the future! The Nucar Mazda Team

July 08, 2026

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Employee Rating

I have always brought my Mazdas to this dealership and they do excellent work. I have never had a problem. More

by SMS8653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Stidham, Sam Odongkara, Rob Schneider, Christian Lopez

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Jul 08, 2026

Nucar Mazda of New Castle responded

Thank you for your kind words! We appreciate your loyalty to Nucar Mazda of New Castle and are glad you've consistently had excellent experiences with us. We look forward to continuing to provide you with top-notch service for your Mazdas. See you next time! The Nucar Mazda Team

July 06, 2026

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Employee Rating

Professional Honest Upfront Thorough Accommodating Friendly Service department is awesome I will be a return customer More

by sltroupe44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider , Don and Bernard. Courtesy Shuttle Drivers

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Jul 06, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team at Nucar Mazda of New Castle to be professional, honest, and accommodating. It’s fantastic that you had a great experience with our service department, and we look forward to welcoming you back as a return customer. Your satisfaction means a lot to us! The Nucar Mazda Team

July 03, 2026

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Employee Rating

Always polite and efficient. Take good care of my car. Keep you up to date on repairs. More

by SBAYNARD17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Hudson , William

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Jul 04, 2026

Nucar Mazda of New Castle responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with us at Nucar Mazda of New Castle. Our team always aims to provide polite and efficient service while keeping you informed about your vehicle. We look forward to taking care of your car again in the future! The Nucar Mazda Team

July 03, 2026

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Employee Rating

Nucar New Castle was very detailed and super friendly when communicating the issues with my vehicle. More

by dscsdwew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

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Jul 04, 2026

Nucar Mazda of New Castle responded

Thank you for your kind words! We are glad to hear that you had a positive experience with Nucar Mazda of New Castle and appreciated our detailed and friendly communication regarding your vehicle. Our team strives to provide excellent service and we look forward to assisting you again in the future! The Nucar Mazda Team

June 29, 2026

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Employee Rating

…arrived late due to traffic and was accepted warmly, treated respectfully and service was still completed very quickly…great service experience… thank you… More

by jaa225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 29, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We're thrilled to hear that you had a great service experience with us at Nucar Mazda of New Castle, even with the traffic delays. Your kind words about our team's warm welcome and efficient service are greatly appreciated. We look forward to seeing you again soon! The Nucar Mazda Team

June 26, 2026

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Employee Rating

I purchased my last 2 Mazdas here and have always used their service department for the vehicles. I drive from NJ to DE Dealership because I can usually get an appointment relatively quickly and they keep More

by mzserf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Stidham

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Jun 26, 2026

Nucar Mazda of New Castle responded

Thank you for sharing your experience with Nucar Mazda of New Castle! We’re thrilled to hear that you’ve chosen us for your Mazda purchases and service needs. It’s wonderful to know that our quick appointment scheduling and maintenance records have been beneficial for you. Our team appreciates your feedback on our service coupons as well! If you have any suggestions on how we can serve you better, please feel free to reach out. Hoping to have the opportunity to provide an even better experience in the future! - The Nucar Mazda Team

June 23, 2026

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Employee Rating

The manager John was so helpful in breaking everything down so we were not surprised by what was owed when we got there. I appreciate transparency. Will recommend. More

by KSDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Stidham, Rob Schneider

Print
Jun 23, 2026

Nucar Mazda of New Castle responded

Thank you for your great review! It's wonderful to hear that John provided you with the transparency and assistance you appreciated during your visit to Nucar Mazda of New Castle. Your recommendation means a lot to us, and we look forward to welcoming you back in the future! The Nucar Mazda Team

June 23, 2026

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Employee Rating

My experience with Nucar was great. I bought my car in the get it looked at for a loud noise. Come to find out it was going to cost me 4700 to get fixed. I decided to look into buying a More

by Jaimefaber81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Stanitski, Rob Schneider

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Jun 23, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review, Jaime! We’re thrilled to hear that you had a great experience at Nucar Mazda of New Castle. It’s fantastic that Dan was able to assist you with your car purchase and provide you with the professionalism and knowledge you deserve. We hope you enjoy your new car and look forward to seeing you again soon! The Nucar Mazda Team

June 15, 2026

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Employee Rating

Most of the people have been very helpful to assist me with ongoing problems with 2026 CX5. More

by hootiejopkins
Recommend Dealer
Yes

Other Employees Tagged: Michael Johnson , Mike Lamma, Steve Saunders

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Jun 15, 2026

Nucar Mazda of New Castle responded

Thank you for your feedback, Hootie! Our team appreciates your acknowledgment of our team's assistance with your ongoing issues with the 2026 Mazda CX-5. Your experience is important to us, and we’re here to help. If you need further assistance, please don’t hesitate to reach out to Nucar Mazda of New Castle. We look forward to supporting you! The Nucar Mazda Team

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