Melissa Tyler
Melissa Tyler at DCH Wappingers Falls Toyota

Melissa Tyler | Page 20

Service Appointment Coordinator

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.7
376 Reviews

Dealership Experience

8 yrs, 7 mos

Languages Spoken

English English

4.7

376 Reviews

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376 Reviews of Melissa Tyler

May 25, 2023

Dealership Rating
Employee Rating

Staff is helpful! Car done ahead of time with good results! Will be back soon! More

by Libbyfa2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 25, 2023

Dealership Rating
Employee Rating

Whenever I bring my vehicle in for maintenance, it's completed swiftly and without any fuss. The waiting area is pleasant and comfortable and there's a pretty good pizzeria within walking distance, in c More

by georgefbackofen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

May 24, 2023

Dealership Rating
Employee Rating

Service was faster than expected. I appreciate the video review and the personal attention from the rep. I recommend calling for the appointment and staying if it’s just oil and tier More

by Albina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 24, 2023

Dealership Rating
Employee Rating

I have been bringing my 2015 Rave 4 for service for 4 years I am very satisfied with the courtesy of and professionalism of the employees There has been disagreements concerning matters with the SUV but More

by BROWN9455T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Mathew Rivera

May 24, 2023

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

May 24, 2023

Dealership Rating
Employee Rating

Service really good But the wait time too long I saw people who came after me goin first More

by GRAJALES3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing feedback. We really appreciate your comments and we'll share them with our management team.

May 24, 2023

Dealership Rating
Employee Rating

I think the service department focuses way too much time on how many additional services they can add when you come in for maintenance. Every chance you get you trying to sell us fluid changes things that d More

by Mrwaverly2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 25, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

May 23, 2023

Dealership Rating
Employee Rating

I have used DCH Wappingers Falls Toyota for many years and have never had anything but excellent service! At this point, I have had to use all of their services for the Toyota Cars that I have owned. The More

by holly003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 19, 2023

Dealership Rating
Employee Rating

The best service, they got me a Lyft and called promptly when work was completed More

by Jermell82014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Mathew Rivera

May 20, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 18, 2023

Dealership Rating
Employee Rating

Your the best best dealership to do business with your service is very concerned about your needs as well as your vehicle. More

by Louaponessi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2023

DCH Wappingers Falls Toyota responded

We're so glad to know that our team was so helpful with your needs. Thanks for sharing your kind remarks.

May 02, 2023

Dealership Rating
Employee Rating

Too much waiting. Differing explanations for delays. Resets to expectations. No consistent story. Many runarounds. More

by rsmith3082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department. We appreciate your comments and we'll be sure to share them with our management team.

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