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Melissa Tyler

Overview Reviews (376) Inventory (288)

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Melissa Tyler

Melissa Tyler | Page 19

Service Appointment Coordinator

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7

376 Reviews

Overview Reviews (376) Inventory (288)

Dealership Experience

8 yrs, 7 mos

Languages Spoken

English

4.7

376 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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376 Reviews of Melissa Tyler

June 25, 2023

Dealership Rating

Employee Rating

Fast and reliable. Reasonable and knowledgeable. The customer’s service was great and very attentive. Reasonable and knowledgeable. The customer’s service was great and very attentive. More

by Luan bui

Verified Customer

Service Price Transparency

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera

Jun 25, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

June 23, 2023

Dealership Rating

Employee Rating

Honest, professional and great customer service. I like the service video while I waited. Cost seems average. I like the service video while I waited. Cost seems average. More

by Travelgal358

Verified Customer

Service Price Transparency

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera

Jun 23, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

June 17, 2023

Dealership Rating

Employee Rating

I have always been seen and service completed on time. Friendly staff and good communication. Highly recommend Friendly staff and good communication. Highly recommend More

by njb215

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera

Jun 18, 2023 -

DCH Wappingers Falls Toyota responded

June 16, 2023

Dealership Rating

Employee Rating

High quality service with strong online communications, including video from technician servicing vehicle. Work done timely. including video from technician servicing vehicle. Work done timely. More

by bhoffay

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera

Jun 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

June 15, 2023

Dealership Rating

Employee Rating

Service was done in a timely manner. Representative was informative and helpful and explain service that were done. Representative was informative and helpful and explain service that were done. More

by JEANMARIEMCGLYNN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 15, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

June 13, 2023

Dealership Rating

Employee Rating

Thomas our service manager was very professional and informative and courteous. I purchased a vehicle from DCH Wappingers, Toyota, and I take my car nowhere else but they’re there, efficient, profession informative and courteous. I purchased a vehicle from DCH Wappingers, Toyota, and I take my car nowhere else but they’re there, efficient, professional and I never have any complaints. More

by POPCRACKLESNAP56

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera

Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Thomas was able to assist you throughout your visit. We hope to see you again!

June 12, 2023

Dealership Rating

Employee Rating

Service was ok but this this time they forgot to up my fluids or check my tire pressure. Though the video communication was execellent I was not communicated about my bill. fluids or check my tire pressure. Though the video communication was execellent I was not communicated about my bill. More

by Atifms62

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Dear Atifms62, thank you for taking the time to post a review. Please accept my apology for how your recent visit to our service department was handled. Please be assured we take all customer concerns seriously and will address this with our staff. I would welcome the opportunity to discuss this with you personally if you wouldn’t mind contacting me. I can be reached at (845) 296-4200, or by email at leeburns@lithia.com. Regards, Lee Burns, General Manager.

June 08, 2023

Dealership Rating

Employee Rating

They are timely, friendly, let you know what is happening. Courteous and very reliable, professional. happening. Courteous and very reliable, professional. More

by lkulk54

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera

Jun 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our service team was so helpful during your visit!

June 07, 2023

Dealership Rating

Employee Rating

From the beginning of the drop off to the end of the pick up, I was kept informed and my expectations managed appropriately. pick up, I was kept informed and my expectations managed appropriately. More

by JIM.SOHA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera

Jun 08, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

June 01, 2023

Dealership Rating

Employee Rating

Professional service friendly faces; follow ups: detailed instruction, good deals; will keep coming back to Toyota instruction, good deals; will keep coming back to Toyota More

by DRBRIGHTMAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 01, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

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