Melissa Green

Cas and Zane were very informative and patient with us during our purchase. They answered all our questions and never pushed us into something we didn't need or want. This is my third car from Towneast Fo during our purchase. They answered all our questions and never pushed us into something we didn't need or want. This is my third car from Towneast Ford! They are the best dealership in the DFW area. More

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Went in to buy a used vehicle. Price was agreed and credit was approved and the sales manager came in and told us the vehicle has just been sold to another customer that was willin Price was agreed and credit was approved and the sales manager came in and told us the vehicle has just been sold to another customer that was willing to pay the same price plus an extended warranty. My credit took a hard hit by the dealer and Town East Ford refused to write a letter to the credit union to correct the hard hit on my credit. I will never set foot back in this dealer and I will communicate to everyone I know to stay as far away from Town East Ford unless you want to be treated like a xxx! More

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Worse customer service experience ever! !! Took 8 days to get truck after waiting for tunnel cover, 8 weeks for all terrain mats, and so far still waiting on license plate that came in last !! Took 8 days to get truck after waiting for tunnel cover, 8 weeks for all terrain mats, and so far still waiting on license plate that came in last Friday and it’s Thursday. All I get as a response was “Sorry”. I’m afraid to take car there for service after all that they put me through. Salesman was great to work with. More

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El trato que recibimos fue excelente, todas nuestras dudas fueron aclaradas y nos encantó nuestra camioneta. Gracias. dudas fueron aclaradas y nos encantó nuestra camioneta. Gracias. More

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They had a large selection, they were easy to deal with, very accommodating and friendly group of people. They had the largest selection around that I found. very accommodating and friendly group of people. They had the largest selection around that I found. More

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Found and qualified for a specific vehicle through Cargurus. Completed financing paperwork on line. Vehicle located at Town East Ford. Called to confirm details and then drove 3 hours to finalize the Cargurus. Completed financing paperwork on line. Vehicle located at Town East Ford. Called to confirm details and then drove 3 hours to finalize the deal. Once there, was told they would not honor the Car Guru advertisement. It was back and forth between salesman, who was very nice, and the manager, who never approached until I was walking away in anger. He actually ran out onto parking lot to beg me to complete deal. Six hours! at this dealership. The whole process was sheisty and distasteful. I was even harassed simply for going to find lunch after sitting for 3 hours. This dealership is exemplary of the conartistry associated with used car lots. I can only vow never again! I offer the salesman a great review because he was very nice and personable, and it was obvious he was simply relaying messages from management and had little control over the issues. The management even made him appear to be a liar, which was unfair to him. More

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Everyone was wonderful from Raymond Monks Jr. , Sara Lott, and Matt Deanda! Best car buying experience I have ever had!!! , Sara Lott, and Matt Deanda! Best car buying experience I have ever had!!! More

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DO NOT BUY YOUR CAR FROM HERE EVER! ! We talked to Gamaliel Benitez about a car we were interested in. We live in San Antonio and told him we were 5 hours away and willing to drive for t ! We talked to Gamaliel Benitez about a car we were interested in. We live in San Antonio and told him we were 5 hours away and willing to drive for this car but wanted to confirm it was ours before making the trip. He said it was and gave us his word, pulled our credit and took a $1000 deposit. 2 hours away, the manager Steve, calls us to let us know they sold the car and had absolutely no remorse and basically said we will give you the deposit and didn’t even offer to show us any other deals since they already pulled our credit!!! We have called multiple times to talk to Steve and he is ignoring our calls now. Please don’t come here, they have absolutely no human integrity. More

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Unfulfilled issues, took me going in the dealer. Games or just not knowing how to do stuff. Games or just not knowing how to do stuff. More

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Wonderful service dealing with folks at Town East Ford. Noel Santos was knowledgeable about the new Ford Ranger and answered all my questions. Even told me I could order leather seats! Noel replied to all Noel Santos was knowledgeable about the new Ford Ranger and answered all my questions. Even told me I could order leather seats! Noel replied to all my texts and questions and even continues to assist with follow up. More

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