Melissa Gibson
Melissa Gibson at BMW of West Chester

Melissa Gibson | Page 37

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
406 Reviews
4.8

406 Reviews

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406 Reviews of Melissa Gibson

August 05, 2023

Dealership Rating
Employee Rating

I have been dealing with OTTOs since I purchased my BMW in 2006. They have always been a pleasure to work with & have always provided top notch service. More

by RICHMORICI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2023

BMW of West Chester responded

Thank you for being a loyal and valued member of the BMW of West Chester family!

August 04, 2023

Dealership Rating
Employee Rating

Excellent service for my Oil Gasket and hose change. Mellisa explained to the point and in a timely manner. jay patel...will bring car again. More

by jbpatel49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2023

BMW of West Chester responded

Outstanding! We are delighted to hear you were so pleased with the excellent service provided by Melissa and our team. Thank you for choosing BMW of West Chester.

August 02, 2023

Dealership Rating
Employee Rating

Super, timely and courteous service. Proving service for driving me to and back to work was very convenient More

by nzaeri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

BMW of West Chester responded

We're delighted to hear you were so pleased with the convenience of your service visit. Many thanks for choosing BMW of West Chester.

July 30, 2023

Dealership Rating
Employee Rating

Melissa is very proactive. When I left a message for my issue, she emailed me an estimate before calling me in describing the process. More

by ROBERT.FULLERTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Carey

Jul 31, 2023

BMW of West Chester responded

Thank you for your kind compliments for the assistance provided by Melissa and thank you for choosing BMW of West Chester!

July 28, 2023

Dealership Rating
Employee Rating

Car was taken at scheduled time and serviced quickly. Melissa went out of her way to make sure that a problem I was having with paint scratches on my car was taken care of More

by fjbet13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2023

BMW of West Chester responded

We are thrilled to hear Melissa assisted you so effectively. Thanks again for choosing BMW of West Chester!

July 26, 2023

Dealership Rating
Employee Rating

BMW of West Chester totally exceeded my expectations. They’re staff - both sales and service are very knowledgeable and extremely transparent. More

by jvatpsu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez, Ian Martin

July 25, 2023

Dealership Rating
Employee Rating

Everyone is pleasant and attentive to my needs. They make the experience very easy under sometimes stressful times. More

by awolstraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 25, 2023

Dealership Rating
Employee Rating

I appreciate making the appointment for my inspection on my behalf, and providing a loaner car. More

by becka_ioele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 25, 2023

Dealership Rating
Employee Rating

Experience was fantastic. My salesman went above and beyond and exceeded my expectations. Will certainly return for my next BMW More

by jmar48
Recommend Dealer
Yes

Other Employees Tagged: Ian Welsh

July 25, 2023

Dealership Rating
Employee Rating

Quality service and very professional. Easy to deal with! I would absolutely recommend this dealership. More

by michael.bliss01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Adinolfi

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