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Melanie Lee

Overview Reviews (91)

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Melanie Lee

Melanie Lee | Page 4

General Manager

Kia AutoSport Columbus

7041 Whittlesey Blvd
Columbus, GA 31909

I've worked in this industry my entire life and have a passion for customer service. I'm committed to ensuring our team provides our clients with the absolute best automotive experience.

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5.0

91 Reviews

I've worked in this industry my entire life and have a passion for customer service. I'm committed to ensuring our team provides our clients with the absolute best automotive experience.

Overview Reviews (91)

Dealership Experience

6 yrs, 11 mos

Industry Experience

28 yrs, 6 mos

5.0

91 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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91 Reviews of Melanie Lee

August 21, 2022

Dealership Rating

Employee Rating

The cars have awesome technology, and the salespeople are knowledgeable about the cars, the company, and Kia's history. The general manager Melanie Leon also ensures that the entire staff provides impeccable knowledgeable about the cars, the company, and Kia's history. The general manager Melanie Leon also ensures that the entire staff provides impeccable service. My wife and I want to give a special "Shout Out" to Chris Shult, Chris Rome, and Robert Laster for their great service. More

by josephw2009

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Trent Callens, Robert Laster III , Makenzie Johnson, Chris Rome, Chris Shult

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Aug 21, 2022 -

josephw2009 responded

Thanks, Kia for an awesome car-buying experience.

August 17, 2022

Dealership Rating

Employee Rating

I took my car in after an accident they didn’t inspect the entire car and a few months later I had to get a whole new transmission on a 2021. General manager was rude and not helpful at all. the entire car and a few months later I had to get a whole new transmission on a 2021. General manager was rude and not helpful at all. More

by MichelleM

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Andrew "Drew" Klementovich

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Aug 20, 2022 -

Kia AutoSport Columbus responded

Thank you for your feedback Ms. McMichael. As we discussed previously, your vehicle was originally presented to us 03/04/22 with a tire issue from impact. We corrected your concern and you drove 7,311 miles and 3.5 months before returning to the dealership with a completely different issue. Your vehicle had experienced another impact causing your transmission to be run out of fluid and failing, your oil pan was damaged, your splash shield was damaged, and your transmission mount was damaged. If all of this damaged was from the original impact, how would your vehicle have driven 7,311 miles. When we presented this to you, you became extremely irate with us, using fowl language and yelling. You even hung-up on us and we continued to try and reach you. At that point you asked us to contact your insurance company, which we did for you, and continued with repair. We are happy to assist you but no one here, including management, deserves to be yelled and cursed at. I think if we are unable to satisfy you or you are dissatisfied with management or by the service we provide it would be best for you to seek assistance from another Kia dealership. Melanie Lee General Manager mplee@kiaautosport.com 706-341-4421

July 31, 2022

Dealership Rating

Employee Rating

The best customer service I have witnessed in a long. Personalized to me, no pressure! Personalized to me, no pressure! More

by thedisneygirls@yahoo.com

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: GUY MARTIN, Chris Rome

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Aug 01, 2022 -

Kia AutoSport Columbus responded

Thank you so much for sharing your experience with us! We are so glad to hear that everyone took great care of you. If there's ever anything we can do, please reach out! We are SO thankful for you.

July 23, 2022

Dealership Rating

Employee Rating

Great customer service, fair prices, very positive atmosphere where they offer shuttle services. Love it!! atmosphere where they offer shuttle services. Love it!! More

by delovely67

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Aug 01, 2022 -

Kia AutoSport Columbus responded

Thank you for leaving this wonderful review! We are thrilled to hear that everyone took such great care of you during your visit with us. We strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we hope to see you again!

May 18, 2022

Dealership Rating

Employee Rating

All the staff were very courteous. The salesman, Daniel was especially helpful. He had a great understanding of what I wanted. He was also knowledgeable of equipment on vehicle. I’m en The salesman, Daniel was especially helpful. He had a great understanding of what I wanted. He was also knowledgeable of equipment on vehicle. I’m enjoying my new Telluride. More

by rdarnell

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tequila Core, Daniel Emmons

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Jun 04, 2022 -

Kia AutoSport Columbus responded

Congratulations on the purchase of your new KIA! We are so excited that you joined our KIA family. We try to make sure your car buying experience is the best possible. If you ever have any questions or concerns, please reach out. Melanie Lee General Manager Mplee@kiaautosport.com 706-341-4421

May 07, 2022

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Employee Rating

Thank you for my beautiful 2022 Kia Sorento SX prestige Arctic white and black interior...I purchased it April 16, 2022 and wanted to Thank," Trent Callen, he is an Outstanding Salesman, Professional, Frie Arctic white and black interior...I purchased it April 16, 2022 and wanted to Thank," Trent Callen, he is an Outstanding Salesman, Professional, Friendly, and Knowledgeable~ Thank You, You are the Best!" Margaret Richardson Columbus, GA More

by rosebud44295

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Trent Callens, Robert Laster III, Christopher Child

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May 09, 2022 -

Kia AutoSport Columbus responded

Congratulations on the purchase of your new 2022 KIA Sorento!! We work hard to offer high-quality service to every guest. We made sure to share this feedback with Trent to give him the recognition that he deserves. He was delighted to hear your feedback. We are thankful for you and your business!

April 15, 2022

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Employee Rating

Kevin Mosley was helpful in assisting us with the purchase of our new 2022 Sorento. Very kind, friendly and patience through the entire process informed is step by step of the process which made it purchase of our new 2022 Sorento. Very kind, friendly and patience through the entire process informed is step by step of the process which made it go by smoother also has helped us on the past great experience from kia of Columbus ga More

by Mercedeslandfair

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Mosley, Robert Laster III , Makenzie Johnson, Harry Turner

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Apr 23, 2022 -

Kia AutoSport Columbus responded

Congratulations on the purchase of your new Sorento! We are so excited that you joined our KIA family. We are thankful to have someone like Kevin to ensure his guests are taken care of! Let us know if there is anything else we can do for you!

April 11, 2022

Dealership Rating

Employee Rating

Management met me with a smile and welcomed me as a returning customer. Trent (the salesman was very courteous, knowledgeable and professional returning customer. Trent (the salesman was very courteous, knowledgeable and professional More

by Key

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Trent Callens , Clarence Fedrick

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May 09, 2022 -

Kia AutoSport Columbus responded

Thank you so much for sharing your experience with us! We are so glad to hear that Trent took great care of you. If there's ever anything we can do, please reach out! We are SO thankful for you.

March 18, 2022

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Employee Rating

This dealership met all my expectations! The team was very friendly and willing to go above and beyond to help us find the right car. The team was very friendly and willing to go above and beyond to help us find the right car. More

by Chell0522

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Clarence Fedrick, Chris Velez

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Mar 21, 2022 -

Kia AutoSport Columbus responded

Thank you so much for sharing your experience with us! We are so glad to hear that the team took great care of you. If there's ever anything we can do, please reach out! We are SO thankful for you.

March 17, 2022

Dealership Rating

Employee Rating

Kevin my salesman was wonderful. He kept me informed. Robert Laster walked me through financing explaining everything well. He kept me informed. Robert Laster walked me through financing explaining everything well. More

by Paula McGowan

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Mosley, Robert Laster III

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Mar 17, 2022 -

Kia AutoSport Columbus responded

We are so thankful you chose us for your business! We are thankful to have someone like Kevin and Robert to ensure their guests are taken care of! Let us know if there is anything else we can do for you!