Melanie Lee | Page 3

My salesman was very helpful and attentive. He was able to answer all the questions we had ask. He was able to answer all the questions we had ask. More

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Every time I go to this dealership I get amazing service! They know when to give you information about the car that you are interested in and when to give you space. 10/10 I’m a Kia fan! They know when to give you information about the car that you are interested in and when to give you space. 10/10 I’m a Kia fan! More

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On Thursday, January 26, I dropped off my husband's car to be serviced for three recalls from KIA. I ensured my radio was turned off, which I always do when I'm dropping off a vehicle, assuming other peopl to be serviced for three recalls from KIA. I ensured my radio was turned off, which I always do when I'm dropping off a vehicle, assuming other people do not want to listen to my music while working on my car. I picked up my car Friday morning, January 27. Melanie gave me my paperwork since Drew, who initially worked with me, was busy. The process was quick and easy. I was so happy. I called my husband and told him how proficient the people at KIA were. "Man, I'm gonna get me a KIA." I'm singing their praises. I turn on my vehicle. I press the button for the radio, but nothing. I keep pressing the button ... nothing! My radio's not working. I inform one of the KIA's employees, and they tell the mechanics. They take my car back to the garage, and I wait in the showroom. I'm not worried. It must be a slight problem. Melanie Lee comes out and informs me they cannot fix my radio. They do not know what's wrong with it. Their work on the car has nothing to do with the radio. I explained that the radio was working when I brought the vehicle into KIA. She says the mechanic didn't hear my radio playing, so how do they know if it was working? Whhhhaaaaattt?! I call my husband, who informs Melanie to tell them to press the reset button. They've done that, but the radio is still not working. My husband asked if anyone disconnected the battery while working on the car. She didn't know and called the head mechanic, James Barquette, to speak with us. They did not disconnect the battery. My husband says, but you did do some electrical work on our vehicle? He says yes, but their electrical work on our vehicle does not affect our radio. It's a different part of the car. We go back and forth for a while. Melanie pretty much told us we brought in a defective radio and also suggested it may have been a coincidence that our radio stopped working at the same time we had work done on the car. For them to do anything, they would have to do a diagnostic test which we would have to pay for. Why would I allow them to do a diagnostic test on our car? And why should I pay for it? I definitely don't trust them after being accused of bringing in a defective radio, as if we were trying to scam KIA when KIA called in my vehicle for their defects. We had a working radio before we brought it into KIA! I told her I felt disrespected because she accused us of bringing in a bad radio. She said she felt disrespected because we thought they messed up our radio. Not once was an apology offered. There was no acknowledgment that, hey, maybe they made a mistake. We're only human. People make mistakes, except the mechanics at KIA. She did give us the number to file a complaint. When we talked to a KIA representative, she apologized for how we were treated and was disappointed their company was being represented in this way. Unfortunately, there wasn't anything they could do because KIA Autosport Columbus is independently owned. It would be up to them whether they fix the radio or not. Hmmm! Could this be why Melanie was so quick to give us their number? I've never experienced such bad customer service, especially from a General Manager. I close with this: "May the Lord judge between you and me. And may the Lord avenge the wrongs you have done to me, but my hand will not touch you." (1 Samuel 24:12). My husband and I have decided to wash our hands of the situation. We just wanted to warn other people. Please be careful. More

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Chris, was great with his customer service He is honest with his great service. Thank you Chris for the great service on helping me getting my new car. with his great service. Thank you Chris for the great service on helping me getting my new car. More

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Very pleased with the my experience at Kia Autosports. From the staff to the general manager, great job. They did not over charge for their vehicles was well. Every other Kia dealership in GA is taking ad From the staff to the general manager, great job. They did not over charge for their vehicles was well. Every other Kia dealership in GA is taking advantage of their customer and over charging, but not Kia Autosports. Thanks for the experience! Well worth the 3 hour drive from Athens! More

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Exceptional customer service from the beginning to the end. Highly recommend this dealership for a wonderful purchasing experience. The most wonderful thing is that the entire team from sales to service end. Highly recommend this dealership for a wonderful purchasing experience. The most wonderful thing is that the entire team from sales to service treat you like they actually want you to keep coming back to them. Based on the exceptional customer CARE from Kia in Columbus, GA, I just purchased my second Sorento. Kevin Mosley, my sales representative, was very knowledgeable about the vehicle. He patiently walked me through the operation of the vehicle - taking time to preset some of the controls for me (I'm a non tech-savvy senior, so I truly appreciated his help). He left me feeling very confident, that if needed, he'd be happy to further assist me beyond the sale, however, he was so thorough, I don't think I'll need further assistance. Thanks for a wonderful buying experience. J. Forte Midland, GA More

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I purchased a 2021 Kia Sorento at kia of Columbus. In the past 4 months I’ve gone back to this Kia service department three times regarding me not being able to put gas in my car because my gas door no In the past 4 months I’ve gone back to this Kia service department three times regarding me not being able to put gas in my car because my gas door not opening. Each time my sorento was taken to the mechanics they pried it open and said the latch inside the door isn't working properly or that there was gunk on the latch. The third time I asked for a manager. The manager came out and immediately accused me of not knowing how to operate my vehicle. Instead of asking me what the problem was she assumed I didn’t know how to operate the vehicle and attempted to gas light me about unlocking the vehicle before pressing on the gas door for it to pop open. She took my keys and then attempted to show me and after realizing she was wrong didn't even apologize. She said that I would have to wait a while and offered me the shuttle service but I told her I would just wait because I had my daughter and would rather wait for it to get fixed properly this time. When she brought the keys inside I watched her tell the two front service personnel that they could have handled the situation even though I asked for a manager. When the vehicle was pulled forward she came to the waiting area and got me and my daughter and we went out to the car. She ATTEMPTED AGAIN to tell me how to unlock the car and said the latch inside wasn't working properly but we fixed it. She then said i probably won't have issue with is ever again. I said why not just replace the part thats causing the issue. Her response was it was on back order but when it comes in she would personally call me. That was at the beginning of November. Well today is Christmas day, and I head to the gas station to gas up and get on the road to pick up my daughter from her fathers and guess what? I can't put gas in the vehicle because the door won't open. So thank you Kia. I truly regret getting this car. A brand new vehicle should not have this type of issue. So today while everyone is enjoying their Christmas with their family...I don't have the opportunity to do the same. More

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I purchased my Kia K5 G-line here and the service was phenomenal. Chris is extremely helpful and all the other staff was kind to us. We really enjoyed our experience! phenomenal. Chris is extremely helpful and all the other staff was kind to us. We really enjoyed our experience! More

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My Kia Sedona needed the mileage service maintenance…I was more than impressed by the great services rendered by Kia AutoSport Columbus..Job well done customer service team. Thank you! was more than impressed by the great services rendered by Kia AutoSport Columbus..Job well done customer service team. Thank you! More

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I own 3 KIA vehicles, all purchased new. There are no other options for me as they have, so far, been very solid decisions. From finding the car, to closing, and also the service. I would There are no other options for me as they have, so far, been very solid decisions. From finding the car, to closing, and also the service. I would recommend anyone looking for a new vehicle to reach out to Kevin Mosley. He was very professional, helpful, and most importantly to me extremely patient and a man of his word. Not one time did he try and pressure me to “buy.” I also received the same from GM Melanie. They along with my service experience over the last 12 years are the reason KIA is the only vehicles in my driveway. More

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