Matthew Seyfert

An excellent experience! Matt worked hard to get me a great deal and everyone I worked with was thoughtful, knowledgeable and patient. 10/10 will recommend to friends and fam Matt worked hard to get me a great deal and everyone I worked with was thoughtful, knowledgeable and patient. 10/10 will recommend to friends and family! More

by karenchristopfel Verified Customer Verified Customer

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Gave one star because I could not leave a negative amount of stars. On October 21, 2024, my husband went into Southern Volkswagen to negotiate the model, pricing, trade in and put a deposit down on a 20 of stars. On October 21, 2024, my husband went into Southern Volkswagen to negotiate the model, pricing, trade in and put a deposit down on a 2024 VW Atlas Cross Sport. On October 22, 2024, my husband and I went in to finalize all paperwork. We spent hours and hours and hours in there mostly just sitting around doing nothing. Finally, we met with the Finance person. This process was lengthy. When we were electronically signing the paperwork, I told the finance person that the computer was not capturing our signatures. He said it was okay and that it in fact was. Then there was a glitch or something in the system and we had to go through all the process again signing again. Which I again told him it was not capturing our signature. On that date we also told Southern that I wanted my personalized plates transferred over to the new car. On November 1st, the finance person that worked with us called to ask if we could come back in BECAUSE our signatures were not captured that day. My husband was out of town at the time and I had broken my foot and toes. On November 4th or 5th, we drove to Southern and they printed out the paperwork for us to sign a hard copy. My husband received notification of late 30-day payment hit his credit. He called and spoke with Matt the GM. Since there have been so many issues with them getting the paperwork correct it held them up making the payoff. On November 20th, the Finance Director called and asked if we could come back into Southern because the wrong bank had been listed in our paperwork. They used Chartway when it should have been Ally. I declined us coming back in again. So he said someone could come out on November 21st to have us sign a hard copy. My husband and I signed the copies. I called the Finance Director because the bank still showed Chartway rather than Ally. He assured me that he printed them out himself and was positive it was Ally. He said he would check with the runner when he returned. Of course, once he had the paperwork back, he called me again. Why? Well because my husband and I missed an initial on one of the pages BUT he also did in fact still have the wrong bank listed. The runner came back out for us to sign yet again. Fast forward to today, December 3, 2024 and my plates expired on November 30, 2024 and I am receiving messages from DMV. My husband called Southern to inquire where our new registration was and that the old one had expired. My husband spoke with TJ who has been responsive and helpful, but now they are telling us we need to come up to Southern yet again to sign more paperwork. This whole process has been very difficult. It has been a series of mishaps. The sad thing is it is not just isolated to us. We actually referred someone to Southern because they liked our 2020 Atlas so much. They ended up purchasing an Atlas. Did we ever receive any sort of thank you or anything? No. They even told Matt who had been working with my husband on a new Atlas for us that we referred them. Anyways, they have had issue after issue with their process/paperwork too. Also, we paid for the LoJack system even though we did not want it. We were told we had to get it since it was already part of the car. Guess what? My LoJack app said it was not authorized or turned on by the dealership. So now we have to again take time out of our schedule and gas on expired tags to run over to Southern again to sign paperwork. I do NOT recommend purchasing a vehicle from Southern until they can get their paperwork and procedures in order. This has been a nightmare. More

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It was the best and the quickest service I’ve ever had and I will recommend it to everyone and I will recommend it to everyone More

by KARRON32 Verified Customer Verified Customer

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They do a good job, I would tell others to check them out. You are in and out very fast out. You are in and out very fast More

by PAULA.JENNINGS68 Verified Customer Verified Customer

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Very professional, great communication. Thanks so much, as always, and again! Can’t wait to see y'all next time! Thanks so much, as always, and again! Can’t wait to see y'all next time! More

by 6SpeedFloater Verified Customer Verified Customer

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Very prompt , excellent service, friendly concern response manner good helpful quick warming welcoming Complete satisfaction response manner good helpful quick warming welcoming Complete satisfaction More

by carstonturner Verified Customer Verified Customer

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Too slow and wait is too long for aoil change. Other can do it 10 mins why can southern do what Other can do it 10 mins why can southern do what More

by ricklanden1 Verified Customer Verified Customer

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Excellent service quality,very professional. .high recommended for new and used dependable,reliable vehicles to get you where you need to go in life. .high recommended for new and used dependable,reliable vehicles to get you where you need to go in life. More

by 19OAKLEY78 Verified Customer Verified Customer

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Service department is great. Good people who want to help you get your car fixed. Good people who want to help you get your car fixed. More

by Samuel Higginbitham Verified Customer Verified Customer

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Professional quality service done right every time. Appointments made easy and honored in a timely matter. Thank you! Appointments made easy and honored in a timely matter. Thank you! More

by 6SpeedFloater Verified Customer Verified Customer

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