Cedric Hurston

When I take my car in to Southern Greenbriar Volkswagen for service I am always treated with professionalism and courtesy. I love working with Andrew Smithson and Johnny Landers before he left. They were for service I am always treated with professionalism and courtesy. I love working with Andrew Smithson and Johnny Landers before he left. They were the dream team of the service department. The work is always done to my satisfaction. More

by Maya.b.miller2002 Verified Customer Verified Customer

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Incredibly helpful and attentive to all my concerns and questions every time! I truly appreciate everyone from the receptionist who checks me in, the Advisors who guide me, down to the technician who prefo questions every time! I truly appreciate everyone from the receptionist who checks me in, the Advisors who guide me, down to the technician who preforms my service correct the first time. I always recommend Southern Volkswagen’s Greenbrier to all my friends and family for their service and maintenance needs. Outstanding work and care:)) More

by risingrae05 Verified Customer Verified Customer

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Service department personnel are very friendly ! I’ve had great experiences at this dealership as a whole I’ve had great experiences at this dealership as a whole More

by FPAUL.MCCULLOUGH Verified Customer Verified Customer

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It was great, he helped me out a lot trying to decide which car to get and he made things work very smoothly and fast. which car to get and he made things work very smoothly and fast. More

by VALENTINAMOOSQUEDA Verified Customer Verified Customer

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I’ve had ongoing issues with this dealership’s service department, and the experience has been consistently frustrating and unacceptable. I also purchased from this dealership and will never do that again department, and the experience has been consistently frustrating and unacceptable. I also purchased from this dealership and will never do that again. My vehicle has been brought in multiple times for the same unresolved problems, including repeated infotainment system failures. Each visit follows the same pattern: I provide photos and videos documenting the issues, I’m told the problem “cannot be duplicated,” no repairs are made, and the issue reoccurs immediately after the vehicle is returned. In one instance, the system reset while I was driving, which is a serious safety concern given how many vehicle functions and safety systems rely on that system. Communication has also been a major issue. I have repeatedly called and attempted to schedule follow-up service appointments, and calls are often not returned, despite the ongoing and documented nature of the problems. I have maintained thorough documentation, including photos and videos of all issues. Due to the repeated failure to repair the vehicle and the lack of responsiveness, I am currently pursuing a Lemon Law claim. I would strongly advise other customers to document everything and be prepared to follow up aggressively. More

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Southern Volkswagen Greenbrier was great. Very professional. Excellent customer service. Thorough with the information provided. And went above and beyond my expectations. Very happy and grat Very professional. Excellent customer service. Thorough with the information provided. And went above and beyond my expectations. Very happy and grateful for their service. More

by JAMESGRAVESIII Verified Customer Verified Customer

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My Machanic is always on point, on time and very sufficient! Thank you so very much! sufficient! Thank you so very much! More

by MREVERYTHING234 Verified Customer Verified Customer

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They need to Inform customer when a car is used or loaner car. Stop lying about the extra mileage on the vehicle and not just guessing. Don’t treat me like a nieve person. car. Stop lying about the extra mileage on the vehicle and not just guessing. Don’t treat me like a nieve person. More

by datyme00 Verified Customer Verified Customer

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The only problem,I would of have with the dealership,is that I didn't get a car manual for my car.and I have a small crack in my wind shield that was there when I bout it .I ask about these things and the that I didn't get a car manual for my car.and I have a small crack in my wind shield that was there when I bout it .I ask about these things and the service department said.it was my place to replace it More

by missyma45@gmail.com Verified Customer Verified Customer

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VERY PROFESSIONAL, to the point of what my visit was all about , no long long WAIT , THANK YOU for your service about , no long long WAIT , THANK YOU for your service More

by cindylougriff1949 Verified Customer Verified Customer

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