Matthew Roy
Matthew Roy at Acura of Berlin
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Matthew Roy

Cashier/Appointment Coordinator

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.7
40 Reviews
4.7

40 Reviews

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40 Reviews of Matthew Roy

December 07, 2024

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Employee Rating

Brian was very helpful , but my car still isn’t fix. I came for you guys to find out what is going on and I didn’t get an answer. Also after leaving my car got worse . More

by Ice
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Brian Roush

Dec 07, 2024

Acura of Berlin responded

Hi Ice, Thank you for your feedback. I’m sorry to hear your concerns weren’t fully addressed and that your car’s condition worsened after your visit. Can you let me know what the technician and service advisor recommended to repair your vehicle and if you accepted or declined the solution? I’d like to personally follow up and ensure we get this resolved for you. Best regards, Eric Diaz General Manager

November 28, 2024

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Excellent customer service. The staff are professionals and reliable. It is easy to get an appointment to service your vehicle. I have recommended this dealership to my son and More

by CAM
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Dec 01, 2024

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

November 11, 2024

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Excellent people kept me informed of the progress with my car and did a very nice job. More

by ADMCALLISTER
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Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath

Nov 12, 2024

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

October 31, 2024

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Keith is always friendly and professional. My only surprise was that the car hadn't been put through the car wash even though it was sitting there for 4 days, plus my battery that they had re More

by MIKENDINA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Nov 03, 2024

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

October 18, 2024

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Keith is always pleasant. It's always a pleasure coming in to service my car. Mathew is always gracious too. More

by AAYUB578
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Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Oct 19, 2024

Acura of Berlin responded

We are very happy to hear that Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

October 11, 2024

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First visit was for an oil change. Great team and they put the oil in the right place. That's a win. More

by No screen name
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Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Oct 12, 2024

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

October 04, 2024

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The dealership did a great job servicing my car. The waiting area is clean and there’s coffee and water for the customers. More

by Bob
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Oct 04, 2024

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

October 04, 2024

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Both Jonathan and Matthew were very responsive and helpful in tending to my needs after my purchase of a pre owned car. More

by MARIASS
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Oct 04, 2024

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with Jonathan and Matthew. We're glad to hear they delivered such a great experience! Eric Diaz General Manager 860-829-3787

October 03, 2024

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Pleasant and easy to deal with. Very smooth service, would be happy to do business with them again. More

by Alvi
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Oct 04, 2024

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

October 03, 2024

Dealership Rating
Employee Rating

Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted More

by robroy58
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath

Oct 04, 2024

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

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