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Matthew Roy

Overview Reviews (55) Inventory (142)

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Matthew Roy

Cashier/Appointment Coordinator

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.7

55 Reviews

Overview Reviews (55) Inventory (142)

4.7

55 Reviews

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55 Reviews of Matthew Roy

July 26, 2025

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Employee Rating

This dealership is amazing- i stay because of years of history with Keith Davis. Honest, dependable, fair, on time. A win for car servicing history with Keith Davis. Honest, dependable, fair, on time. A win for car servicing More

by Deb

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Brian Roush

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Jul 26, 2025 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

July 18, 2025

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Employee Rating

Received exceptional customer service. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems. Staff is friendly, knowledgeable, informative and efficient, consistently! Experienced no problems. More

by DWRIGHT110

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Roush , Making sure this is the Matthew at check out. He’s great.

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Jul 18, 2025 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

July 12, 2025

Dealership Rating

Employee Rating

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike. More

by clydeshelton1981

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Jonathan Roath, Brian Roush, Rachel Cutler

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Jul 12, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

June 30, 2025

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Employee Rating

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that wa since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates. More

by Acuracustomer1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Keith Davis, Jonathan Roath, Brian Roush

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Jun 30, 2025 -

Acura of Berlin responded

Hi Job, Thank you for sharing your feedback. We take all concerns seriously, and I want to clarify a few things to ensure transparency and accuracy. Since 2020, we've actually made significant strides in improving our customer satisfaction—something we're very proud of. Our current service team includes more experienced advisors, and we’ve seen stronger engagement and resolution across the board. After reviewing your recent visit with both Brian, your Service Advisor, and Rachel, our Service Manager, it’s important to note: Brian did not suggest going to another dealer out of disregard. His recommendation for a second opinion was based on your disagreement regarding the potential need for a transmission and additional repairs, should the codes return. We always aim to be upfront—even when it’s not what someone wants to hear—and we also recognize that hearing major repairs can be unsettling. That’s why we remind clients they always have the option to get a second diagnostic opinion for peace of mind. It's not ideal, but it's part of being transparent. Regarding the rod bearing concern, I’m a bit confused. Based on our records and your feedback at the time, you were fully satisfied with how we addressed and resolved the issue last year. If something has changed since then, we’re more than willing to re-evaluate—but it's unclear why this is being reintroduced after the matter was resolved to your satisfaction. Lastly, the topic of loaners—this is unfortunately the most common source of frustration, not just here, but at dealerships across the board. The reality is: Acura has capped the number of vehicles we’re allowed to keep in our loaner fleet, and at this time, we’re maxed out. We understand it's inconvenient, especially for paid services, but it's not something we have direct control over. Again, we do appreciate the feedback. If there’s anything further you’d like us to look into, feel free to reach out. Sincerely, Eric Diaz General Manager Acura of Berlin

June 28, 2025

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Employee Rating

He's such a professional person who take his job very seriously and very important seriously and very important More

by John E

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Jonathan Roath, Brian Roush, Rachel Cutler

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Jun 28, 2025 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

June 19, 2025

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Employee Rating

Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful! completely satisfied. Very organized and helpful! More

by ccorlies

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Jonathan Roath, Brian Roush, Rachel Cutler

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Jun 19, 2025 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

June 11, 2025

Dealership Rating

Employee Rating

⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work. More

by JGHIROLI

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Steve Hooker , Evan & Syrus

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Jun 11, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

June 03, 2025

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Employee Rating

Our son loves his Acura TLX he would buy another one when the time is right the time is right More

by Ronald.michaud

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Diaz, Lucius Ulett, Keith Davis, Steve Hooker, Tom Suchojad, Brandon Hines, Jonathan Roath, Brian Roush, Rachel Cutler

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Jun 04, 2025 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

May 08, 2025

Dealership Rating

Employee Rating

I recently purchased a pre-owned Integra and had the pleasure of working with Jim throughout the process. From start to finish, Jim was incredibly patient and attentive—spending nearly three hours with pleasure of working with Jim throughout the process. From start to finish, Jim was incredibly patient and attentive—spending nearly three hours with me as I test drove and considered my options. He truly listened to all of my concerns and went above and beyond to ensure my needs were met, not just during the sale but even in the weeks that followed. Jim was always just a phone call away and worked tirelessly until the car was exactly what I wanted. I couldn’t have asked for a better experience. Highly recommend! More

by kg4223

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jim Pompei, Tom Suchojad, Brandon Hines, Brian Roush , Deven Selander

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May 09, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

April 12, 2025

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Employee Rating

Fast, friendly service, thorough, and careful with my car, I appreciate that very much, they were great. car, I appreciate that very much, they were great. More

by lumper1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Roath, Brian Roush

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Apr 12, 2025 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

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