Matthew Haiken | Page 21

When we walked into the showroom we were looking for a different model from what we actually bought; however, based on Chris's explanations and recommendations that made good sense to us, we were able to different model from what we actually bought; however, based on Chris's explanations and recommendations that made good sense to us, we were able to buy an outstanding in stock vehicle. The service department promptly prepped the car and two days later we drove our Volvo XC60 home. When we picked the car up, Chris spent a good deal of time with us to explain the many functions of the car. He was most helpful and patient with our many questions. Both Matthew and Chris were most hospitable and made the difficult process of buying a car an enjoyable one. More

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Friendly and great service. My expirence dealing with both sales and service makes it easy to purchase my fourth car with this same dealership. I highly recommend Paul my sales rep and the owner Matt. both sales and service makes it easy to purchase my fourth car with this same dealership. I highly recommend Paul my sales rep and the owner Matt. More

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We had a wonderful experience at Prestige Volvo. The salesman we used was knowledgeable and eager to get us a car. I shopped around at several other local dealers and certainly didn't have the same exp salesman we used was knowledgeable and eager to get us a car. I shopped around at several other local dealers and certainly didn't have the same experience. And the general manager also came over to introduce himself which spoke volumes! Thank you Prestige for a great experience! More

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This was the best buying experience by far that I have ever had. I was very impressed with the customer service and very much appreciated the attention I received. Everyone was very courteous, profession ever had. I was very impressed with the customer service and very much appreciated the attention I received. Everyone was very courteous, professional and friendly. I would recommend Matt and his team at Volvo to all of my friends, family and co-workers. More

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This morning I got the general manager of Prestige Volvo's follow-up email. Long story short, I had some problems with my brand new XC60 and got very disappointed with Volvo. So I contacted Volvo. T Volvo's follow-up email. Long story short, I had some problems with my brand new XC60 and got very disappointed with Volvo. So I contacted Volvo. The next day, the rep from Volvo called me. But to my surprise, the general manager of my dealer also contacted me. And actually, he and his team acted as the best middlemen I've ever seen. You know, it is always nice to have some people you can trust and count on when you get into trouble. Finally, you bet, this dealership became my favorite and most trust one. One of my friend even asked me to go to the dealer with him and immediately bought a XC90 in an hour. I believe it is not only because I recommended this dealer to my friends but also because they really are doing an excellent business. So, when I replied to his email, I decided to post the original one to the Dealerrater because I want to share my true experience and feeling about the dealer with more friends. The following is the original... Good morning Matt, I am so glad to receive your follow-up email! So far, everything is going well with the new car. Although I got a little pity, ha-ha, yet I can understand it when I put my feet into Volvo's shoes, and I can feel that Volvo did try to do something to show her care about customers. Anyway, it is a well done! And a new page just came. I really hope it is a good one! Most importantly, during this issue, I got a chance to know your dealership more. I feel lucky that I decided to choose your dealership at the very beginning. You and your people didn't let me down! Your dealership is really the best!! Please bring my sincere thanks and greetings to Jay and John (with Volvo). With your parties' true efforts, this nice page was made. And also I should congratulate you that you have so many nice people around you, such like Paul, Pat, Mark, Marylin, Joanna, Bob, David and so many others that I don't know their names, such like the gentleman who picked me up with Jay when I ran into the trouble, but they gave me the warmest hand and smile. Thanks again and best wishes to your business! More

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It was a wonderful and easy experience to purchase my new S60 from Matt, Joel and all the staff at Prestige. They found the car with the options and colors I wanted and had it at their location within a wee S60 from Matt, Joel and all the staff at Prestige. They found the car with the options and colors I wanted and had it at their location within a week. The process of filling out the paperwork was a breeze and the review of the car's systems prior to us leaving was through and very helpful. More

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The dealership really out did themselves this time. I really love my car. The all new XC60 borders on precognition. Matthew and Leonard are the best. They always bring my new cars to my home and pic really love my car. The all new XC60 borders on precognition. Matthew and Leonard are the best. They always bring my new cars to my home and pick it up for service. I highly recommend them to anyone in the Northeast looking to buy a new Volvo. I am Prestige Volvo customer for life! More

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I recently leased a new Volvo S60 from Prestige Volvo in East Hanover. Matt was a pleasure to deal with and was able to get me into a car that was within my budget range. Joel took me through every feature East Hanover. Matt was a pleasure to deal with and was able to get me into a car that was within my budget range. Joel took me through every feature of the S60 and answered all of the questions I bombarded him with. Joel is knowledgeable, patient, and professional. If he is available, request that he takes you through the features of your new car. Matt also followed up with me a few days after I left to make sure I was happy with my new car and to see if I had any questions about any of the features. Overall, I have never had a better experience purchasing a new car. I will be visiting again soon when my wife is ready for a new car. Make sure you go to Prestige Volvo first before you visit another dealer. More

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I walked into Prestige Volvo knowing very little about the cars, but needing to take care of replacing my old car quickly and efficiently. I had actually known Matt Haiken but didn't realize he worked th the cars, but needing to take care of replacing my old car quickly and efficiently. I had actually known Matt Haiken but didn't realize he worked there. I was given detailed information on the different models and test drove two of them. I was taken care of immediately and wait times throughout the process were neglible. I was so impressed with the car and the dealership that this was the only place I went to. I told Matt that I was going to buy "a car" that day and his dealership was my first stop. His pricing and recommendations were good and I got my car three days later. Every step of the process was efficient, courteous and effective. I have only had the car for two days but so far, love everything about it. I was most pleasantly surprised by the experience. I would not hesitate to recommend friends, family and collegues to this dealership and look forward to a long business relationship with them. More

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We were taken back by the level of commitment the dealership had in getting us into a new car. We had time left on our lease and they were determined to find a buyer for this car. Within 24 hours the dealership had in getting us into a new car. We had time left on our lease and they were determined to find a buyer for this car. Within 24 hours they had a buyer and had a new car ready for us. When we went in today everything went so smoothly from start to finish they even gave us a gift for our little one. Their team offered assistance for eery step including removing our baby seat from our car and installing into the new new one. They greeted us at the door and closed our doors on the new vehicles as they thanked us for their business. We are looking forward to driving this car and purchasing many more from them in the future! Job well done Prestige! More

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