Matthew Fuchs

Salerno Duane Chrysler Jeep responded

We truly appreciate your continued trust and kind feedback! It means a lot to us that you feel valued and respected every time you visit. We look forward to providing you with excellent service for years to come.

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience with Matthew and for the 5-star review! We’re so happy to hear he made you feel welcomed and took the time to keep you informed every step of the way. It’s great to know he was able to thoroughly answer your questions and provide clear options. We’ll be sure to pass along your kind words!

Salerno Duane Chrysler Jeep responded

We’re so grateful for your continued support and for your trust in us for your vehicle needs! We’re glad our team was able to meet your expectations, and we truly appreciate your loyalty. We look forward to assisting you again in the future!

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience. We’re sorry to hear that communication was challenging and that you had to wait longer than expected to hear your car was ready. We understand how frustrating that can be, especially when trying to get in touch with us. We truly appreciate your patience and want you to know we’re working on improving this to make things easier for our customers.

Salerno Duane Chrysler Jeep responded

Thank you so much for sharing your experience and for the 5-star review! We’re thrilled to hear that the service manager made a great impression and that your overall experience was awesome. Your recommendation means a lot to us, and we’re here anytime you or anyone you know is looking for a vehicle.

Salerno Duane Chrysler Jeep responded

We are truly sorry to hear that your experience with our service department wasn’t what you expected. We genuinely want every customer to feel valued and well cared for, and we are disappointed we didn’t deliver that for you. If there’s anything we can do to make things right and earn back your trust, please know we’re here and would welcome the chance. Thank you for sharing your honest feedback—it really helps us improve.

Salerno Duane Chrysler Jeep responded

We are truly sorry to hear about your experience and the frustration it's caused. Clear and timely communication is something we take seriously, and it’s clear we fell short in your case. This isn’t the experience we want for our customers, and we’re taking your feedback seriously to make improvements moving forward. Thank you for bringing this to our attention.

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review! We're really happy to hear that every part of your experience went smoothly and left a positive impression. It means a lot to us to know you felt well taken care of. We’re always here if you need anything!