Matthew Fuchs
Matthew Fuchs at Salerno Duane Chrysler Jeep
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Matthew Fuchs

Service Advisor

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.7
191 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

9 yrs, 7 mos

Languages Spoken

English English

4.7

191 Reviews

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191 Reviews of Matthew Fuchs

February 20, 2025

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Employee Rating

The service department is great for oil changes and routine maintenance, but complex issues—those classic “Jeep things”—are better handled by a private garage. The staff is friendly and helpful, but ad More

by Dmaster
Service Price Transparency
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Recommend Dealer
No

February 18, 2025

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I had my serviced and my issues were resolved. When I sent my car to the technician. my electric seats were working. Someone at Salerno Duane moved my seat all the way back and I was not able to m More

by jlm63
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Feb 21, 2025

Salerno Duane Chrysler Jeep responded

Thank you for your feedback, and we truly apologize for the inconvenience you experienced during your recent visit to Salerno Duane CJDR. We understand how important it is for your vehicle to be returned in the same condition it was brought in, and our service department does take that very seriously. This will be addressed with our team. Regarding the issues with reaching us and not receiving a return call, we sincerely apologize for that and will address our communication protocols to ensure this doesn’t happen again. And we will be updating our records and communication channels to reflect the change in personnel. We hope you have a wonderful day, and please feel free to reach out if you need anything further.

February 12, 2025

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Very satisfied with the service - Matt was attentive and kept me in the loop the entire time and responded to any questions very quickly. More

by torcasi25
Service Price Transparency
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Recommend Dealer
Yes
Feb 14, 2025

Salerno Duane Chrysler Jeep responded

Great! Love to hear that Matt was helpful and made sure your experience was a good one. Thank you for sharing your feedback with us. Look forward to working with you again in the future.

February 11, 2025

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My first impression was good. I was helped pretty quick and my car was finished earlier than I anticipated. More

by levynakal
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Recommend Dealer
Yes

February 08, 2025

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Good communication and did not try to put in additional costs like so many other places do. Stayed within the estimated number. There was a slight delay in getting the work done but a reasonable explanatio More

by gabe.loubier
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Recommend Dealer
Yes

February 07, 2025

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Fantastic work from a reliable group of people. The work gets done quickly and effectively More

by rmyers9393
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Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Salerno Duane Chrysler Jeep responded

Thank you so much for that wonderful feedback. Our team works hard to provide the best customer service possible. Appreciate your review!

February 04, 2025

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Employee Rating

Communication was excellent and the issue with the Jeep was repaired the same day. Matt explained the situation well. When the Jeep was being pulled out in the parking lot, the attendant drove it into an More

by Mark
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Recommend Dealer
Yes

January 31, 2025

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Service was great! They serviced the car in a timely manner with no extra waiting. More

by Katiek
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Recommend Dealer
Yes

January 29, 2025

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Matt is a great service professional. Responsive and honest. I enjoyed the service visit a few weeks ago. More

by ashleygriffith003
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Recommend Dealer
Yes

January 28, 2025

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Brought my car in on a Saturday morning and was in and out and called when it was ready so quickly with everything done including a follow up appointment. Staff on the desk that day could not have been ni More

by kathyhalasz
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Recommend Dealer
Yes
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