Bill Tegethoff
Bill Tegethoff at Salerno Duane Chrysler Jeep
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Bill Tegethoff

Service Advisor

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.5
91 Reviews
4.5

91 Reviews

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91 Reviews of Bill Tegethoff

May 18, 2024

Dealership Rating
Employee Rating

Every time I bring my car in for service I expect to deal with an issue w the human side of their service and once again this was the case. I just don’t understand why this always happens when you have a p More

by cohenwb
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Matthew Fuche

May 15, 2024

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Had service and recalls addressed. Good service. No issues regarding drop off or pick up. More

by JTKBT
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Recommend Dealer
Yes

May 15, 2024

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The Salerno Duane team was able to complete my recall and all good to go now. More

by Rick
Service Price Transparency
Recommend Dealer
Yes

May 08, 2024

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Matt and Billy in service dept are always so helpful whenever I bring car in for service More

by rburke2005
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Recommend Dealer
Yes

Other Employees Tagged: Jim Dietrich, Matthew Fuche

May 09, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review. We appreciate your business and look forward to working with you again in the future!

April 30, 2024

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Employee Rating

Very poor customer service, no other way to put it. Local dealership that would never get my business going forward, you can do better. Shameful! More

by Bad Customer Service
Service Time
Service Communication
Recommend Dealer
No
May 03, 2024

Salerno Duane Chrysler Jeep responded

Sorry to hear that you were not happy with your experience. Customer service is very important to us, so your feedback means a lot. Our sales and service teams do their best to accommodate all of our customers needs. If there is anything we can do to help please feel free to reach out to us directly.

April 27, 2024

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Always ready to assist and give the best recommendations. Appointments are given in a reasonable amount of time, considering the times we are living in now. Overall, really satisfied! More

by Pepe Luque
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Recommend Dealer
Yes
Apr 30, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and the 5-star review Pepe. We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

April 24, 2024

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It took over 4 weeks to get an appointment. Then 1 week wait just to have my car looked at. Then another week to have a part delivered and then installed. Then after leaving, the check engine l More

by csidwa0
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Fuche

Apr 26, 2024

Salerno Duane Chrysler Jeep responded

Thank you for your 3-star review and for using our service department. We're pleased to have been able to assist you, though it's clear we have areas to improve. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.

April 17, 2024

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Employee Rating

Good service provided and they were able to resolve the issue within a reasonable time More

by kberninger47
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Recommend Dealer
Yes
Apr 19, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5- star review. If you ever have any questions or need further assistance, feel free to reach out.

April 10, 2024

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Pleasant and knowledgeable staff. Always helpful and through, communication is clear and timely. Highly recommend More

by bethjeffrey
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Recommend Dealer
Yes
Apr 17, 2024

Salerno Duane Chrysler Jeep responded

Thank you for your recommendation and 5- star review Beth. We’re thrilled that you had a positive experience with us and we thank you for your business. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

April 10, 2024

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Employee Rating

Love Salerno Duane. We have purchased three cars from Boris Aguirre. He’s the best. More

by loolooash
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 17, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5- star review! Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future. Enjoy the new vehicle!

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