Paul Bonilla
Paul Bonilla at Salerno Duane Chrysler Jeep

Paul Bonilla

Service Writer

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.4
169 Reviews
4.4

169 Reviews

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169 Reviews of Paul Bonilla

October 30, 2026

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Great service. So fast and easy. Will always bring my jeep here. They made this so easy. More

by Mblom44
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Recommend Dealer
Yes

October 29, 2026

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Great service very cordial and accommodating to my needs even offered to drop car off More

by apboosh
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Recommend Dealer
Yes
Oct 29, 2026

Salerno Duane Chrysler Jeep responded

Thank you for your fantastic feedback! Our service team takes great pride in being attentive and finding flexible solutions to meet our guests' needs. We appreciate your trust in us and are always here whenever you need a hand!

October 22, 2026

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The staff provides accurate and timely information. The facility keeps to the schedule that was booked. Overall, it's one of the better places to bring your car. More

by ianmcgon
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Recommend Dealer
Yes
Oct 27, 2026

Salerno Duane Chrysler Jeep responded

Thank you so much for the great 5-star review! We know how valuable your time is, so keeping strictly to our scheduled appointments and providing clear, timely information are always top priorities for our service team. We appreciate your trust in us and look forward to welcoming you back for your next visit!

October 14, 2026

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The first thing as I walked through the door a warm smile and a welcome. That’s all there is to it. A warm welcome separates the dealerships. Jillian was knowledgeable and friendly. What I liked about this i More

by MARKMISHRA
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick , Jillian Maloff

Oct 14, 2026

Salerno Duane Chrysler Jeep responded

We are truly grateful for your high recommendation! Creating a comfortable, friendly atmosphere from the moment you step through the door is what sets us apart, and we're so proud of Jillian for taking such great care of you. Thank you for choosing us for your vehicle needs, and enjoy your purchase!

October 02, 2026

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Service always on time. Great communication before appointment and always a follow up communication after the service was performed. More

by marshall2862
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Recommend Dealer
Yes
Oct 14, 2026

Salerno Duane Chrysler Jeep responded

Thank you so much for the 5-star review! We pride ourselves on keeping appointments on schedule and maintaining clear communication before, during, and after your visit. We truly appreciate your business and look forward to seeing you next time!

September 23, 2026

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Salerno Duane has always been a reliable and comfortable dealership to both purchase from and service my vehicles. Over the years my family have purchased several vehicles from them and they are always our More

by cpolla1
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Recommend Dealer
Yes
Sep 23, 2026

Salerno Duane Chrysler Jeep responded

We are truly grateful for your incredible review and longtime business! Reliability and comfort are exactly what we aim to provide every customer, so hearing that we've consistently earned your trust across multiple purchases and service visits is the highest compliment we could receive. Thank you for your continued loyalty!

September 19, 2026

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Great service and good pricing , only thing is that it took 3 hrs for an oil change and tire rotation. I did have a recall but still shouldn’t take 3 hrs when I made an appointment, if I was a talk in I c More

by Jay Jay
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Recommend Dealer
Yes
Sep 23, 2026

Salerno Duane Chrysler Jeep responded

Thank you for your review and honest feedback. It’s great to hear you appreciated our service and pricing, but we apologize that your visit took so long. We understand your frustration. We are actively working to streamline our daily schedule and hope to give you a much faster experience next time!

September 14, 2026

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Dropped my car off in the morning expecting it to be diagnosed that day. By almost 3 PM, I still hadn’t received any update, so I reached out myself. Only then was I told they likely wouldn’t have a dia More

by jean.philippe522
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Recommend Dealer
No
Sep 15, 2026

Salerno Duane Chrysler Jeep responded

We hear you loud and clear, and we sincerely apologize for the lack of communication and clear expectations. You shouldn’t have to chase us down for an update, nor should you be caught off guard by unexpected delays when your work depends on your car. We completely understand why you chose to pick up your vehicle, but we would love the opportunity to make this right. Please reach out to our Service Manager directly—we want to personally oversee your vehicle's diagnosis and give you the seamless, well-communicated experience you deserve.

September 03, 2026

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responsive and helpful, met timelines and highly recommend to anyone. , a pleasure to deal with . thanks More

by DUFFY.OCONNELL
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Vega

Sep 04, 2026

Salerno Duane Chrysler Jeep responded

Thank you for the wonderful feedback! We’re thrilled to hear our team made the process smooth and convenient from start to finish. Your recommendation means a lot to us, and we truly appreciate the opportunity to assist you!

August 05, 2026

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Everybody i encountered was so nice, very helpful, polite. They answered all of my questions. The Lyft service home is such a bonus. More

by steven.piluso
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Recommend Dealer
Yes
Aug 31, 2026

Salerno Duane Chrysler Jeep responded

Thank you for sharing your 5-star experience with us Steven! We're so glad everyone you met was polite and helpful, and that the complimentary Lyft service added extra convenience to your day. We appreciate your trust in our dealership and hope to see you again soon!

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