Matthew Decker

Went in for an oil change & left with a new car. Was just looking at the cars in the show room & after Billy Turner took his time to explain all the great features on the new car I had to have it. Was just looking at the cars in the show room & after Billy Turner took his time to explain all the great features on the new car I had to have it. This is my 3rd car I've gotten from McLarty. Have had nothing but great service & easy transactions. More

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DO NOT BELIEVE ANYTHING MCLARTY-DANIELS NISSAN TELLS YOU! DECEPTIVE, TREATS LOYAL BUYERS AND SERVICE DEPARTMENT CUSTOMERS TERRIBLE! Today, as my 2008 Mini Cooper has been in the shop for 3 months. The DECEPTIVE, TREATS LOYAL BUYERS AND SERVICE DEPARTMENT CUSTOMERS TERRIBLE! Today, as my 2008 Mini Cooper has been in the shop for 3 months. The deceptive practices have continued and the Service Advisor (S.A.) Matt Decker has been the catalyst for the cover up as to explaining why they performed a repair that does not fix the problem. The car was towed into their Service Department (S.D.) because there was no oil in the engine. About a week before, the oil was changed at McLarty-Daniel, as I regularly do to both of my personal vehicles, as well as my commercial vehicles. (I purchased extended warranties in addition to the Lifetime Warranty that came with the car.) Let me add that I have been a loyal customer since 2013 and my personal vehicles were purchased at McLarty-Daniels. When I make the statement of being a LOYAL customer, I bring ALL 4 of my vehicles to McLArty-Daniels for service. Yet today's actions showed me that McLarty-Daniels IS NOT IN THE BUSINESS OF TAKING CARE OF BUSINESS, nor treating customer loyalty with ANY respect. During this 3 month episode, the original diagnosis was that the Mini needed a new engine. When I referred to the Lifetime Warranty that came with the car when it was purchased, they say the claim was rejected due to "engine failure due to overheating." S.A. Matt Decker informed me of this days after the car was towed concerning it not having any oil in the motor. Prior to that, there was no issue about overheating. For 3 months, the diagnosis focused on overheating, thus they replaced the temperature sensor/gauge and a thermostat. They indicated that was the only issue with the car. The lengthy delay was due to "trouble getting parts" but all along, my concern was to get a clear answer as to the oil problem, (especially since the oil had just been changed a week ago before). This is the main concern inchich the Service Department has danced around, deflected and ignored. When pressed about the concerns of the delay, the misdiagnosis, and the Warranty issue, Matt then brings the Mini back into the shop to do a 'once-over' before the vehicle is picked up. About 20mins later, he called me to inform me that tech said it was "misfiring'. The car, after being 'repaired' is not fixed and my fear is that the next breakdown will result in major repair cost, due to McLarty-Daniels' Nissan deception and incompetence. Today was the last draw: finally Matt told me to "pick it up and take it somewhere else". If you read other reviews concerning McLarty-Daniels Nissan, you will see a common pattern of deception, incompetence, mistreatment of loyal customers and overall very bad experiences. THis call out is to WARN EVERYONE doing business with McLarty-Daniels to AVOID AT ALL COST; because it will be a COSTLY tribulation to you in the end... More

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It's clean, all services are happy to help on the spot. Zach went out of his way to help me through the processes to help me purchase. Zach went out of his way to help me through the processes to help me purchase. More

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Great service, Paul bounds took great care of me in service, recommend to anyone looking to service or purchase a vehicle. service, recommend to anyone looking to service or purchase a vehicle. More

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