Matthew Branch
Matthew Branch at Five Star Subaru of Grapevine
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Matthew Branch

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
53 Reviews
5.0

53 Reviews

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53 Reviews of Matthew Branch

January 17, 2025

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Employee Rating

They were able to take me in almost immediately; I had a flat and was running on my spare. They replaced it with a new tire and my tire warranty covered 100% of the cost. Couldn’t have been more pleased. More

by Joy Curry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2025

Five Star Subaru of Grapevine responded

Joy, We want you safe on the road! When we can help with future vehicle care, please reach Matthew at 817-438-1700. Thank you for stopping by Five Star Subaru. We look forward to seeing you again. Best regards, Jakob Ritter, Service Director

January 13, 2025

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The best service experience ever! !! They truly give you a 5 Star service. Other dealers only talk about it, Five Star Subaru delivers it. They were chosen as the Retailer of The Year More

by Thoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jakob Ritter, Doug Burks

Jan 14, 2025

Five Star Subaru of Grapevine responded

Thank you, Thoo, for taking the time to rate your service experience at Five Star Subaru. We appreciate your recognition and encourage you to call our advisors and techs with questions at 817-438-1700. We are here to share our knowledge and expertise whenever you need it. Take care, Jakob Ritter, Service Director

January 07, 2025

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Employee Rating

Matt was my advisor! He explained every detail of the repairs, was proactive and friendly. Since I bought my car in this dealership, I have never had any bad experience! More

by SA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2025

Five Star Subaru of Grapevine responded

SA, Thank you so much for your kind words! We're thrilled to hear you had a positive experience with Matthew in our service department. We strive to provide excellent service to all our Five Star Subaru customers. We appreciate your business and look forward to hearing from you again at 817-438-1700. Take care, Jakob Ritter, Service Director

December 27, 2024

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Service was excellent. Scheduled appointment and two additional services were completed efficiently and with courtesy. More

by Mmkorz
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 27, 2024

Five Star Subaru of Grapevine responded

Mmkorz, Thank you for your kind words and for choosing Five Star Subaru for your recent service needs. We're glad to hear that your appointment was handled efficiently and courteously. Matthew and our techs are available to lend vehicle advice at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

December 23, 2024

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They are better than Sewell! They advertise about their service, but I wouldn’t go anywhere else but 5Star Subaru!! Great people and my service guy was really great! Don’t buy More

by scammer91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Zambrana

Dec 24, 2024

Five Star Subaru of Grapevine responded

Scammer91, Thank you for the great review! We're pleased to hear Matthew and Jose provided excellent service. We appreciate your recommendation of Five Star Subaru. Reach our service team again at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

December 10, 2024

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Employee Rating

From the moment you drive in, they are attentive, knowledgeable and professional. You are kept informed and there are no surprises with the service needed or the cost. More

by Carol.delimama.brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Procter

Dec 11, 2024

Five Star Subaru of Grapevine responded

Carol, We're thrilled to hear you had such a positive experience during your Five Star Subaru service visit. Your satisfaction is our top priority, and we're grateful for your kind words. Reach Matthew and our techs for advice at 817-438-1700. We are here to address all of your vehicle concerns. Thank you, Jakob Ritter, Service Director

December 07, 2024

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Drove a friend’s Subaru ascent touring. Liked it. My lease on another vehicle was up soon. Started exploring a replacement. Finally decided on a touring onyx. Glad I did . More car fo More

by RICHARD.CANARY
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Dec 07, 2024

Five Star Subaru of Grapevine responded

Richard, Thank you for choosing Five Star Subaru for your Ascent Touring Onyx! We’re delighted to hear that you’re enjoying your new vehicle. We are here to help you fully enjoy your new Subaru for many years to come. If you have any questions or need anything, please don’t hesitate to contact us at 817-438-1700. Congratulations! Take care, David Cheney, General Sales Manager

November 28, 2024

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Everyone was friendly. This was the easiest car purchase ever. Chief was the best salesman. More

by isenbarger.pm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 28, 2024

Five Star Subaru of Grapevine responded

Congratulations, isenbarger.pm, on your new car from Five Star Subaru. Chief is focused on his customer's wants and needs and your questions continue to be welcomed at 817-438-1700. Stop by or call him or me and let us know how we can help you enjoy your Subaru. Thank you, David Cheney, General Sales Manager

November 24, 2024

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Five Star Subaru you are outstanding in many ways I appreciate everything you do, You are the best inventory sales service and mechanic technician etc. More

by HughDiaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2024

Five Star Subaru of Grapevine responded

Hugh, Thank you for taking the time to rate your service experience at Five Star Subaru. Between visits, give Matthew or me a call at 817-438-1700. We want to help you enjoy your car. Congratulations! Best regards, Jakob Ritter, Service Director

November 11, 2024

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Employee Rating

service is alway great they go out of their way to always help me your dealership is always clean waiting area is great my service advisor is great More

by jboyd1935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Five Star Subaru of Grapevine responded

Thank you, jboyd1935, for taking the time to rate your Five Star Subaru experience. Between visits, reach Matthew or me at 817-438-1700. We want to make certain you fully understand your car. Safe travels, Jakob Ritter, Service Director

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