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Matthew Branch
Matthew Branch at Five Star Subaru of Grapevine
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Matthew Branch

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
48 Reviews
5.0

48 Reviews

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48 Reviews of Matthew Branch

December 10, 2024

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Employee Rating

From the moment you drive in, they are attentive, knowledgeable and professional. You are kept informed and there are no surprises with the service needed or the cost. More

by Carol.delimama.brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Procter

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Dec 11, 2024

Five Star Subaru of Grapevine responded

Carol, We're thrilled to hear you had such a positive experience during your Five Star Subaru service visit. Your satisfaction is our top priority, and we're grateful for your kind words. Reach Matthew and our techs for advice at 817-438-1700. We are here to address all of your vehicle concerns. Thank you, Jakob Ritter, Service Director

December 07, 2024

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Employee Rating

Drove a friend’s Subaru ascent touring. Liked it. My lease on another vehicle was up soon. Started exploring a replacement. Finally decided on a touring onyx. Glad I did . More car fo More

by RICHARD.CANARY
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Shannon Reust, Ron Yon, Stacie Blake

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Dec 07, 2024

Five Star Subaru of Grapevine responded

Richard, Thank you for choosing Five Star Subaru for your Ascent Touring Onyx! We’re delighted to hear that you’re enjoying your new vehicle. We are here to help you fully enjoy your new Subaru for many years to come. If you have any questions or need anything, please don’t hesitate to contact us at 817-438-1700. Congratulations! Take care, David Cheney, General Sales Manager

November 28, 2024

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Employee Rating

Everyone was friendly. This was the easiest car purchase ever. Chief was the best salesman. More

by isenbarger.pm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Cheney, James Inim, Corbin Beck

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Nov 28, 2024

Five Star Subaru of Grapevine responded

Congratulations, isenbarger.pm, on your new car from Five Star Subaru. Chief is focused on his customer's wants and needs and your questions continue to be welcomed at 817-438-1700. Stop by or call him or me and let us know how we can help you enjoy your Subaru. Thank you, David Cheney, General Sales Manager

November 24, 2024

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Employee Rating

Five Star Subaru you are outstanding in many ways I appreciate everything you do, You are the best inventory sales service and mechanic technician etc. More

by HughDiaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 24, 2024

Five Star Subaru of Grapevine responded

Hugh, Thank you for taking the time to rate your service experience at Five Star Subaru. Between visits, give Matthew or me a call at 817-438-1700. We want to help you enjoy your car. Congratulations! Best regards, Jakob Ritter, Service Director

November 11, 2024

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Employee Rating

service is alway great they go out of their way to always help me your dealership is always clean waiting area is great my service advisor is great More

by jboyd1935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

Five Star Subaru of Grapevine responded

Thank you, jboyd1935, for taking the time to rate your Five Star Subaru experience. Between visits, reach Matthew or me at 817-438-1700. We want to make certain you fully understand your car. Safe travels, Jakob Ritter, Service Director

October 30, 2024

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Employee Rating

Excellent customer service, impressed with the quick turnaround! Will definitely be making Grapevine Subaru my go to place to get my car serviced More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis L, was my go to guy!

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Nov 01, 2024

Five Star Subaru of Grapevine responded

Ron, We appreciate your business and your kind words. We're thrilled to hear that you had a positive experience at Five Star Subaru. Matt, Travis, or I can be reached at 817-438-1700 for advice any time. Safe travels! Take care, Jakob Ritter, Service Director

October 19, 2024

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Employee Rating

Efficient, great waiting room, very helpful. Matt was knowledgeable about replacing my recalled battery and reminding me I could call my roadside assistance to get it started! More

by susangebren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2024

Five Star Subaru of Grapevine responded

Susan, Thank you so much for endorsing Matt and the Five Star Subaru service department. Our team is focused on your ownership experience. Reach Matt and our techs at 817-438-1700 whenever you have vehicle questions. Take care, Jakob Ritter, Service Director

October 10, 2024

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Employee Rating

Very impressed with service and everyone we encountered. Matt was very professional and efficient. While we waited we were joined by a lovely young lady who showed us some used Foresters. Very pleased! More

by kbrunet420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2024

Five Star Subaru of Grapevine responded

Kbrunet420, Thank you for choosing Five Star Subaru for your vehicle care. Matthew is focused on customer care and satisfaction. Between visits, please reach out to 817-438-1700 when you need advice. We look forward to serving you again. Take care, Jakob Ritter, Service Director

September 26, 2024

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Employee Rating

Matt was friendly, caring and properly communicative with me. He explained the process thoroughly so I knew what to expect More

by Noelle273
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2024

Five Star Subaru of Grapevine responded

Thank you, Noelle273, for taking the time to rate your visit to Five Star Subaru. Matt and our techs continue to be available at 817-438-1700. Let us know how we can help you enjoy your car. Take care, Jakob Ritter, Service Director

September 10, 2024

Dealership Rating
Employee Rating

Excellent customer service, quick and efficient. I’m new in town and will definitely use this dealership again. More

by TxChantilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 10, 2024

Five Star Subaru of Grapevine responded

Welcome to the area, TxChantilly! We are so happy you choose Five Star Subaru for your car. Reach Matthew and our service team any time at 817-438-1700. We are here to help you enjoy your ride. Thank you, Jakob Ritter, Service Director

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