Matt Snipes
Matt Snipes at Klamath Falls Toyota

Matt Snipes | Page 18

Service Manager

Klamath Falls Toyota

2121 Washburn Way
Klamath Falls, OR 97603

4.7
186 Reviews
4.7

186 Reviews

Write a Review

186 Reviews of Matt Snipes

March 06, 2026

Dealership Rating
Employee Rating

Great customer service. Was able to get my vehicle in early and all the service done to specifications. More

by BIGCHRIS139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2026

Klamath Falls Toyota responded

It’s wonderful to hear that Matt and our team were able to fit your Nissan in early and complete the work to your exact specifications. Thank you for recognizing our customer service. We look forward to assisting you again. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 20, 2026

Dealership Rating
Employee Rating

Replaced engine and other damaged components on '24 Tacoma. Although the process took almost 3 months, Ihave had no issues despite it being a major issue. The vehicle was returned detailed and as goo More

by TFERRELLXX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Francisco Martinez

Feb 20, 2026

Klamath Falls Toyota responded

Matt and our service team appreciate your patience while replacing your Toyota Tacoma’s engine and restoring other components. We’re glad the thorough detailing and repair work left your vehicle running smoothly with no issues. Thank you for trusting us with your Tacoma. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 03, 2026

Dealership Rating
Employee Rating

Service team greeted me as I checked in. Communication was clear and easy to understand. Servixe took an adequate amount of time due to the long line of vehicles ahead of me. No complaints h More

by Saskuaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing , Donnie @ service counter

Feb 03, 2026

Klamath Falls Toyota responded

We’re glad our service team provided a friendly check-in and clear communication during your Chevrolet service. Thank you for your patience through the busy schedule and for the 5-star rating on service and parts.

January 31, 2026

Dealership Rating
Employee Rating

All went well. I was very pleased and impressed. Your service was speedy and thorough. More

by PCOOLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

Jan 31, 2026

Klamath Falls Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 29, 2026

Dealership Rating
Employee Rating

Never got a call text till 5:50 pm due the person working on the vehicle 🚗 didn’t not turn the slip of finished rush out to go home wish cause to loose 4 hours of work as only depends on my vehicle to move More

by NONE29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Bicknell, Albert McLing

Feb 02, 2026

Klamath Falls Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 18, 2026

Dealership Rating
Employee Rating

Good communication and service on my 10,000 mile maintenance. They replaced the air and cabin filters. They also updated the software. Prior to servicing, my dashboard had a TPMS (tire pressure More

by CHUCK.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

Jan 18, 2026

Klamath Falls Toyota responded

Chuck, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 10, 2026

Dealership Rating
Employee Rating

Awesome experience every time. I will always bring my vehicles there and continue to purchase my vehicles also. More

by edvoskanian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

Jan 10, 2026

Klamath Falls Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 05, 2026

Dealership Rating
Employee Rating

They were very quick to respond and did the service thoroughly and quickly. Also, very friendly. More

by julimarli0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Gomez

Jan 05, 2026

Klamath Falls Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 18, 2025

Dealership Rating
Employee Rating

Great dealership, very friendly staff and very helpful. I recently bought a used Ford F150 and shortly after my purchase I had a check engine light come on. Albert really went above and beyond to get my tr More

by CHRIS3DGRAPHICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

Dec 19, 2025

Klamath Falls Toyota responded

Thanks for sharing about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 05, 2025

Dealership Rating
Employee Rating

Entire new car purchase done over phone/e-mail. Great dealer to work with……purchased vehicle from 100 miles away, entire transaction conducted over phone. Dealer delivered car to my residence. Gr More

by SALLYSPRINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Delaney - Sales

Dec 05, 2025

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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