Matt Pool
Matt Pool at Toyota of Cool Springs
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Matt Pool

Sales Manager

Toyota of Cool Springs

1875 W McEwen Dr
Franklin, TN 37067

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9 Reviews

Dealership Experience

12 yrs

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9 Reviews

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9 Reviews of Matt Pool

December 02, 2024

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Employee Rating

I talked with Trey before and after making a purchase. Trey is very knowledgeable and explained the extended warranty, existing warranty and GAP. I would highly recommend speaking with him before selectin More

by Aprhuntley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trey Wade, Alan Richardson

Dec 05, 2024

Toyota of Cool Springs responded

Hi, we are pleased to hear of your experience with us here at Toyota of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

September 18, 2024

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we came in and bought a 2018 VW Atlas. We bought it same day, cash. My wife is due anyday with twins and we needed a vehicle that could hold 3 car seats. Within 2 weeks engine light c More

by Perry.ohearn
Recommend Dealer
No
Sep 22, 2024

Toyota of Cool Springs responded

Hi, we regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (615) 656-5240 at your earliest convenience to discuss how we can turn your experience into a positive one.

January 17, 2023

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Always a great car buying experience! Everyone makes you feel welcome and confident of your experience! More

by Roza.smith80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yuri Crawford, Jim Gile , Trey Wade, Dena Henson , John Kuykendall

Jan 19, 2023

Toyota of Cool Springs responded

Hi Roza, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 21, 2022

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Employee Rating

Great service! Kenny was great to deal with. He went above and beyond to help in any way More

by Justin D
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kenny Eastman

Oct 28, 2022

Toyota of Cool Springs responded

Hi Justin, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 26, 2021

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Excellent experience, very helpful in every aspect of the buying process 😀 My salesman was Nick Duvall. He was very helpful and understanding all my truck needs. More

by Kris Hamid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tory Robertson, Andrew Wiggins, Nick Duvall

Jan 27, 2021

Toyota of Cool Springs responded

Hi, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!

January 09, 2021

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Had a good experience buying my toyota rav4 with Alan! He was very friendly and completed my purchase in few hours and drove the new vehichle home More

by rafikul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 12, 2021

Toyota of Cool Springs responded

Hi Rafikul, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Cool Springs! If you have any further questions, please give us a call. We're always happy to help!

March 14, 2020

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Employee Rating

John Kuykendall is the best Service Advisor I have interacted with in my 35 years of owning new vehicles. His people skills, knowledge, and patience in answering my myriad of questions were greatly ap More

by Grant Merchant
Recommend Dealer
Yes

Other Employees Tagged: John Kuykendall

Mar 16, 2020

Toyota of Cool Springs responded

Grant, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 27, 2019

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Positive experience! I bought my Highlander in August and had an accident less than a month later. Jeff Williams, Ricky Hess and Matt Pool were so wonderful and helpful in More

by Briana4351
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff Williams , Ricky Hess

Oct 02, 2019

Toyota of Cool Springs responded

Briana, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 17, 2019

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Employee Rating

Matt worked very hard Matt worked with us and created a good experience for the buying experience and the salesman Wade mind is blank on it only been there couple of months More

by Hard to please
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Salesman wade

Sep 19, 2019

Toyota of Cool Springs responded

Hello, thank you for your positive review. We're glad to hear that you found Matt here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!