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Matt Pool
Refer Me
8 Reviews
Dealership Experience
11 yrs, 11 mos
8 Reviews of Matt Pool
September 18, 2024
we came in and bought a 2018 VW Atlas. We bought it same day, cash. My wife is due anyday with twins and we needed a vehicle that could hold 3 car seats. Within 2 weeks engine light c We bought it same day, cash. My wife is due anyday with twins and we needed a vehicle that could hold 3 car seats. Within 2 weeks engine light came on. When we brought it in they told us we had to send it to VW to get a “software update”, and that was it. Brought it to VW, turns out it had a faulty idler belt and charcoal canister (no software update was needed). It cost us nearly $1k to repair. When asked if Toyota will help with cost - they said they wanted us to bring it back to them again and they’d fix it. Even though we already brought it to them and they sent us to VW… Now they claim they won’t help with any costs cuz they don’t trust the price of work and it’s not their fault because it wasn’t part of their safety inspection. Great way to treat a expecting family trying to get a safe car… More
by Perry.ohearn
Other Employees Tagged: Alan Richardson, Denzel Petway, Dena Henson, Curtis Kinsman, Kyle Pruzina, Gage Lance
January 17, 2023
Always a great car buying experience! Everyone makes you feel welcome and confident of your experience! Everyone makes you feel welcome and confident of your experience! More
by Roza.smith80
Other Employees Tagged: Yuri Crawford, Jim Gile , Trey Wade, Dena Henson , John Kuykendall
January 26, 2021
Excellent experience, very helpful in every aspect of the buying process 😀 My salesman was Nick Duvall. He was very helpful and understanding all my truck needs. buying process 😀 My salesman was Nick Duvall. He was very helpful and understanding all my truck needs. More
by Kris Hamid
Other Employees Tagged: Tory Robertson, Andrew Wiggins, Nick Duvall
January 09, 2021
Had a good experience buying my toyota rav4 with Alan! He was very friendly and completed my purchase in few hours and drove the new vehichle home was very friendly and completed my purchase in few hours and drove the new vehichle home More
by rafikul
Other Employees Tagged: Alan Richardson, Jason Skaradowski
March 14, 2020
John Kuykendall is the best Service Advisor I have interacted with in my 35 years of owning new vehicles. His people skills, knowledge, and patience in answering my myriad of questions were greatly ap interacted with in my 35 years of owning new vehicles. His people skills, knowledge, and patience in answering my myriad of questions were greatly appreciated. Great asset for your service department and dealership.! More
by Grant Merchant
Other Employees Tagged: John Kuykendall
September 27, 2019
Positive experience! I bought my Highlander in August and had an accident less than a month later. Jeff Williams, Ricky Hess and Matt Pool were so wonderful and helpful in I bought my Highlander in August and had an accident less than a month later. Jeff Williams, Ricky Hess and Matt Pool were so wonderful and helpful in getting me into another Highlander. More
by Briana4351
Other Employees Tagged: Jeff Williams , Ricky Hess
September 17, 2019
Matt worked very hard Matt worked with us and created a good experience for the buying experience and the salesman Wade mind is blank on it only been there couple of months Matt worked with us and created a good experience for the buying experience and the salesman Wade mind is blank on it only been there couple of months but he worked very hard to find the right vehicle for our price range Thanks again More
by Hard to please
Other Employees Tagged: Salesman wade
