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Matt Hoover

Overview Reviews (25) Inventory (514)

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Matt Hoover

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

"AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE"

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4.7

25 Reviews

"AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE"

Overview Reviews (25) Inventory (514)

Dealership Experience

5 mos

Industry Experience

17 yrs, 10 mos

Languages Spoken

English

4.7

25 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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25 Reviews of Matt Hoover

May 29, 2025

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Employee Rating

They insist on upselling you on very expensive services. The labor cost is outrageous. Additionally the rep promised to credit the oil change because of all the work being done and did not follow through. The labor cost is outrageous. Additionally the rep promised to credit the oil change because of all the work being done and did not follow through. More

by Doug

Verified Customer

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Recommend Dealer

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May 22, 2025

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Matt is the best tech I’ve worked with. He’s knowledge, honest and friendly. He makes a normal hassle enjoyable. Highly recommend. He’s knowledge, honest and friendly. He makes a normal hassle enjoyable. Highly recommend. More

by jake78

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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May 23, 2025 -

Robert Brogden Buick GMC responded

Thank you! We're thrilled to hear about your positive experience with our service tech, Matt. At Robert Brogden's Olathe Buick GMC, we strive to make every visit as enjoyable and hassle-free as possible. Your recommendation means a lot to us. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

May 22, 2025

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Matt took great care of me. He always is professionally and keeps me updated on what’s best for my vehicle long term. Highly recommend the him and the service team. He always is professionally and keeps me updated on what’s best for my vehicle long term. Highly recommend the him and the service team. More

by jake78

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 23, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience with Matt at Robert Brogden's Olathe Buick GMC. Keeping you informed and ensuring the best care for your vehicle is our top priority. We appreciate your recommendation and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

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Service department acted in very deceiving manner. an oil change turned into a $1000 service. an oil change turned into a $1000 service. More

by willrock0

Verified Customer

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Recommend Dealer

Other Employees Tagged: Cedric Mayberry, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

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May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We understand your concerns about the unexpected costs following your oil change at Robert Brogden's Olathe Buick GMC. We strive to provide transparent service and appreciate your input. If you'd like to discuss this further, please reach out to us directly. Your satisfaction is important to us, and we are here to help. Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

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Matthew was quick and very professional, and proactively took care of some issues with my truck. took care of some issues with my truck. More

by ELLE.ROESER

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you, Elle, for your fantastic feedback! We’re thrilled to hear that our team at Robert Brogden's Olathe Buick GMC, especially Matthew, was able to assist you promptly and professionally with your truck. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

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The whole Service team did a phenomenal job. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. More

by JimmyAcura

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

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May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, Jimmy! We're thrilled to hear that our service team, especially Dave, provided you with exceptional care at Robert Brogden's Olathe Buick GMC. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 04, 2025

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Jim was absolutely amazing and took care of me from the moment I walked in. moment I walked in. More

by KOBUBO33

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

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May 04, 2025 -

Robert Brogden Buick GMC responded

Thank you, for your wonderful review! We’re thrilled to hear that Jim provided you with exceptional service at Robert Brogden's Olathe Buick GMC. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 03, 2025

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Employee Rating

Great experience at the service department. I had daily updates on how work was progressing, and the rental was divine. The lady that drove the shuttle was awesome! I had daily updates on how work was progressing, and the rental was divine. The lady that drove the shuttle was awesome! More

by Lindsay

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Katie Terry

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May 03, 2025 -

Robert Brogden Buick GMC responded

Thank you for your amazing review, Lindsay! We're delighted to hear that you had a great experience at the service department and appreciated the daily updates on your vehicle's progress. It's great to know that you enjoyed the rental and had a fantastic shuttle experience. We truly value your feedback and look forward to serving you again at Robert Brogden's Olathe Buick GMC! Sincerely, The Robert Brogden Buick GMC Team

April 29, 2025

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Employee Rating

Great service team. Matt was awesome (as usual) and answered all my questions. Highly recommend Robert Brogden GMC Matt was awesome (as usual) and answered all my questions. Highly recommend Robert Brogden GMC More

by brian.l.koski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 29, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Brian! We’re thrilled to hear that Matt provided you with awesome service and answered all your questions. Your recommendation means a lot to us at Robert Brogden's Olathe Buick GMC. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

April 26, 2025

Dealership Rating

Employee Rating

Went for oil change, but more maintenance needs noticed. Hated to spend the extra but was important for the safety of the car. Appreciated the advice and quick service. Hated to spend the extra but was important for the safety of the car. Appreciated the advice and quick service. More

by FRANZB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 26, 2025 -

Robert Brogden Buick GMC responded

Thank you, Franz, for your positive review! We’re glad to hear that our team at Robert Brogden's Olathe Buick GMC was able to provide you with quick service and valuable advice regarding your vehicle's maintenance needs. Your safety is our priority, and we appreciate your understanding of the importance of these services. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

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