Matt Hands

Sales representatives were great, sales managers made it clear that since they weren't making much money on the sale, they weren't interested in providing good service. Bought a used car & the oil light cam clear that since they weren't making much money on the sale, they weren't interested in providing good service. Bought a used car & the oil light came on within a week. Took to my mechanic because I didn't trust the dealer- oil was low & dirty, and all the other fluids were low as well. Tires needed air, balancing and rotating. Shame on the dealer for now having this car in proper shape for the sale. And provided only 1 key fob and no compensation for the cost to me for getting a spare fob. All these issues cost me an extra $500.. More

by srpeltzer Verified Customer Verified Customer

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Very friendly and helpful. They did not disappoint. Got me taken care in a timely mamner. They did not disappoint. Got me taken care in a timely mamner. More

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Extremely professional, courtesy, going out of their way, and patient. Answered all of my questions. and patient. Answered all of my questions. More

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Koons had the best inventory of CPO 4Runners. Emailed Matt Hands multiple times and always received a prompt response. Scheduled an appointment and unfortunately was running late. Made Matt aware and he Matt Hands multiple times and always received a prompt response. Scheduled an appointment and unfortunately was running late. Made Matt aware and he was courteous and prompt in his reply. Was meet by a very nice young man by the name of Nicholas Drugan. Extremely patient person and answered all our questions. After deciding on which 4Runner it was time to talk Finance which we were dreading....Roberto made the process palatable. He was able to secure a rate lower than my CU which was a win in my book. Long day but each person made the process worth the wait. Great team work and every employee we encountered along the way smiled and was friendly. More

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Outstanding experience!! Bought 2014 Prius and dealt with salesman Matthew and Steve th sales manager. Both were very polite, professional and fair. Cecil in finance went out Bought 2014 Prius and dealt with salesman Matthew and Steve th sales manager. Both were very polite, professional and fair. Cecil in finance went out of his way to secure a loan for my wife and me with a good rate. Never had a better car buying experience! Would definitely buy here again.—Joe W More

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PURCHASED 2014 CHEVY EQUINOX ON MAY 31,2018 I PURCHASED A 2014 CHEVY EQUINOX FROM USED CARS DEPT---MY SALESMAN/MATT HANDS ---WHOM I HAD PURCHASED ANOTHER USED AUTO FROM ABOU I PURCHASED A 2014 CHEVY EQUINOX FROM USED CARS DEPT---MY SALESMAN/MATT HANDS ---WHOM I HAD PURCHASED ANOTHER USED AUTO FROM ABOUT 15 MONTHS AGO WAS ONCE AGAIN WAS SUPER AND THE FINANCE MANAGER/J,STEVE BREEM WAS ALSO SUPER. THEY WENT ALL OUT FOR ME TO PURCHASE THIS VEHICLE. I AM VERY HAPPY CUSTOMER ONCE AGAIN. GREAT PEOPLE/LOVE MY VEHICLE. THANKS MUCH. RECOMMEND KOONS WESTMINSTER TO ALL. More

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FOLLOW UP AFTER PURCHASE PLEASE NOTE WENT TO KOONS TOYOTA WESTMINSTER THURSDAY AROUND 1100 AM 2/9/2017===FOLLOW-UP AFTER RECEIVING A PHONE CALL FROM ANTHONY S PLEASE NOTE WENT TO KOONS TOYOTA WESTMINSTER THURSDAY AROUND 1100 AM 2/9/2017===FOLLOW-UP AFTER RECEIVING A PHONE CALL FROM ANTHONY STINO ABOUT THE 2008 FORD ESCAPE I PURCHASED. I HAD TO GET A SPARE KEY MADE,AND A MINOR FIX ON MY GEAR SHIFT INDICATOR--BULB WAS BURNED OUT AND RESIGN SOME PAPERWORK. WAS TAKEN CARE OF QUICKLY AND PROFESSIONALLY BY MATT HANDS,RON HOWARD AND ALSO ANTHONY STINO-A THUMBS UP TO ALL.THANK YOU. ALSO THEY TOPPED OFF MY GAS TANK. GREAT PEOPLE TO DEAL WITH. More

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Daughters 1st new car! Brought my daughter in to buy a new car. We had gotten in touch with Matt Hands who explained the process to her in a way she understood. He told her Brought my daughter in to buy a new car. We had gotten in touch with Matt Hands who explained the process to her in a way she understood. He told her everything she needed and received it via fax. When we got to the dealership she was already approved! All she had to do was pick out her car and drive home! I'm sure Koons has a new customer for life, and when my wife and I need a new car we're going straight to Matt Hands at Koons Toyota Westminster! Very Happy! Matt Hart More

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Used Car Purchase/Cuddles to the entire Team The Used Car Team was passionate about making sure that as a client I was satisfied. Both, the Sales and Finance Department were eager to see that my The Used Car Team was passionate about making sure that as a client I was satisfied. Both, the Sales and Finance Department were eager to see that my interest, concerns were met. What really got my attention was how the finance officer worked really hard to keep within budget, with the addition of the piece of mind of not having to worry about repairs for "3 yrs. or 36,000 miles). I appreciate the personal touch. Thanks to the entire Team. Best regards, Roderick More

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Excellent service! A few months ago we bought our 4 runner from Matthew Hands! He made us feel so comfortable and answered any questions we had! A week ago we decided to A few months ago we bought our 4 runner from Matthew Hands! He made us feel so comfortable and answered any questions we had! A week ago we decided to trade in a smaller vehicle and upgrade to a new truck. Again Matt was our salesman. We felt so happy with our first interaction with Matt we wanted him to be apart of our next purchase! Thank you Matt! We also want to thank Regina with finance for welcoming us with open arms. Regina truly loves her job and it shows in her work! I would recommend Matt and Regina for anyone who wants to purchase a vehicle through Toyota in Westminster!! Thank you both! The Morleys More

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