Matt Hands | Page 2

Koons had the best inventory of CPO 4Runners. Emailed Matt Hands multiple times and always received a prompt response. Scheduled an appointment and unfortunately was running late. Made Matt aware and he Matt Hands multiple times and always received a prompt response. Scheduled an appointment and unfortunately was running late. Made Matt aware and he was courteous and prompt in his reply. Was meet by a very nice young man by the name of Nicholas Drugan. Extremely patient person and answered all our questions. After deciding on which 4Runner it was time to talk Finance which we were dreading....Roberto made the process palatable. He was able to secure a rate lower than my CU which was a win in my book. Long day but each person made the process worth the wait. Great team work and every employee we encountered along the way smiled and was friendly. More

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Outstanding experience!! Bought 2014 Prius and dealt with salesman Matthew and Steve th sales manager. Both were very polite, professional and fair. Cecil in finance went out Bought 2014 Prius and dealt with salesman Matthew and Steve th sales manager. Both were very polite, professional and fair. Cecil in finance went out of his way to secure a loan for my wife and me with a good rate. Never had a better car buying experience! Would definitely buy here again.—Joe W More

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PURCHASED 2014 CHEVY EQUINOX ON MAY 31,2018 I PURCHASED A 2014 CHEVY EQUINOX FROM USED CARS DEPT---MY SALESMAN/MATT HANDS ---WHOM I HAD PURCHASED ANOTHER USED AUTO FROM ABOU I PURCHASED A 2014 CHEVY EQUINOX FROM USED CARS DEPT---MY SALESMAN/MATT HANDS ---WHOM I HAD PURCHASED ANOTHER USED AUTO FROM ABOUT 15 MONTHS AGO WAS ONCE AGAIN WAS SUPER AND THE FINANCE MANAGER/J,STEVE BREEM WAS ALSO SUPER. THEY WENT ALL OUT FOR ME TO PURCHASE THIS VEHICLE. I AM VERY HAPPY CUSTOMER ONCE AGAIN. GREAT PEOPLE/LOVE MY VEHICLE. THANKS MUCH. RECOMMEND KOONS WESTMINSTER TO ALL. More

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FOLLOW UP AFTER PURCHASE PLEASE NOTE WENT TO KOONS TOYOTA WESTMINSTER THURSDAY AROUND 1100 AM 2/9/2017===FOLLOW-UP AFTER RECEIVING A PHONE CALL FROM ANTHONY S PLEASE NOTE WENT TO KOONS TOYOTA WESTMINSTER THURSDAY AROUND 1100 AM 2/9/2017===FOLLOW-UP AFTER RECEIVING A PHONE CALL FROM ANTHONY STINO ABOUT THE 2008 FORD ESCAPE I PURCHASED. I HAD TO GET A SPARE KEY MADE,AND A MINOR FIX ON MY GEAR SHIFT INDICATOR--BULB WAS BURNED OUT AND RESIGN SOME PAPERWORK. WAS TAKEN CARE OF QUICKLY AND PROFESSIONALLY BY MATT HANDS,RON HOWARD AND ALSO ANTHONY STINO-A THUMBS UP TO ALL.THANK YOU. ALSO THEY TOPPED OFF MY GAS TANK. GREAT PEOPLE TO DEAL WITH. More

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Daughters 1st new car! Brought my daughter in to buy a new car. We had gotten in touch with Matt Hands who explained the process to her in a way she understood. He told her Brought my daughter in to buy a new car. We had gotten in touch with Matt Hands who explained the process to her in a way she understood. He told her everything she needed and received it via fax. When we got to the dealership she was already approved! All she had to do was pick out her car and drive home! I'm sure Koons has a new customer for life, and when my wife and I need a new car we're going straight to Matt Hands at Koons Toyota Westminster! Very Happy! Matt Hart More

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Used Car Purchase/Cuddles to the entire Team The Used Car Team was passionate about making sure that as a client I was satisfied. Both, the Sales and Finance Department were eager to see that my The Used Car Team was passionate about making sure that as a client I was satisfied. Both, the Sales and Finance Department were eager to see that my interest, concerns were met. What really got my attention was how the finance officer worked really hard to keep within budget, with the addition of the piece of mind of not having to worry about repairs for "3 yrs. or 36,000 miles). I appreciate the personal touch. Thanks to the entire Team. Best regards, Roderick More

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Excellent service! A few months ago we bought our 4 runner from Matthew Hands! He made us feel so comfortable and answered any questions we had! A week ago we decided to A few months ago we bought our 4 runner from Matthew Hands! He made us feel so comfortable and answered any questions we had! A week ago we decided to trade in a smaller vehicle and upgrade to a new truck. Again Matt was our salesman. We felt so happy with our first interaction with Matt we wanted him to be apart of our next purchase! Thank you Matt! We also want to thank Regina with finance for welcoming us with open arms. Regina truly loves her job and it shows in her work! I would recommend Matt and Regina for anyone who wants to purchase a vehicle through Toyota in Westminster!! Thank you both! The Morleys More

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Tony has chosen the wrong profession I bought a 2012 Sienna at this dealer and now am in the process of purchasing a used car. I dealt all deal texting back with Matt, who was helpful. We I bought a 2012 Sienna at this dealer and now am in the process of purchasing a used car. I dealt all deal texting back with Matt, who was helpful. We finally arrived at a final cost and my husband and I arrived for a test drive. We were shuffled to a second person Roberto who contradicted what Matt had told us. He told us Toyota doesn't certify anymore. Finally Tony the service manager came out and told us Matt had given us a typo and the cost was not 11,200.00. So the best deal he could give was 12,200.00. He was extremely unprofessional. He said we came in thinking we were getting a 'steal'. I said actually I was negotiating what I felt was a fair price based on Kelly blue book values,etc. he handed the quote to one of his salesman and said put this deal in the shredder and basically dismissed us. I can promise that I will NEVER buy from this dealership again nor will I ever service my van there. I have never been treated with such disrespect. I live and work in this community as I am sure these people do as well. I am sure our paths will cross paths. Bad service Toyota. Shame on you. I will go back to Honda. More

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Special Attention Matt was polite, informative, courteous, accommodating and he helped me buy an amazing ore-owned Ford Escape at a great price. The experience was quic Matt was polite, informative, courteous, accommodating and he helped me buy an amazing ore-owned Ford Escape at a great price. The experience was quick and thorough. I would recommend Koons to anyone. More

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I will be going back My husband and I needed a used card with 4 wheel drive for the winter. The sales team was willing to work with us and our budget. We weren't happy wit My husband and I needed a used card with 4 wheel drive for the winter. The sales team was willing to work with us and our budget. We weren't happy with our initial experience because the wait for the vehicle was very long. Once we got, home we realized that there was only one key for the SUV and we weren't given the code for the keyless entry. The change oil light was left on and the wiper blades were falling apart. After talking to the head of customer service she assured me that the matter would be resolved. All of the problems were fixed in a timely manner and were free of charge. Initially I said that we would not be returning, but because the dealership acknowledged their mistakes and took the time to resolve them, I will definitely be returning. More

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