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Matt Foti
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282 Reviews
282 Reviews
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282 Reviews of Matt Foti
Verified CustomerJanuary 17, 2025
Lori was great and fast and amazing to work with and let me know everything ! me know everything ! More
by Bhoe
Other Employees Tagged: Jorgo Ndina, Peter Miszewski, Tom Lowther, Amanda Millonzi, Lori Gong
January 17, 2025
Really Bad experiences, They have lost a long time customer. A few years ago my son had an oil change, The tech put in the wrong filter. Heiser replaces the engine as it blew up. Months later the c customer. A few years ago my son had an oil change, The tech put in the wrong filter. Heiser replaces the engine as it blew up. Months later the car blew up. I had to buy a new one. I forgave them once. Jan, 16 of this year, they changed my oil filter, leaked the same night. The recepsionist did not know the service manager was not there. She transferred me 3 times. I finally drove there, The service manager called me as I was driving there, I was furious as I needed the car for a surgical procedure and was in extreme pain. When I arrived he repeated over and over again. " I you through yelling, Would not let me talk. The gasket needed replacement, no charge, big deal, no apology. A woman came in with a big dog, some type of Pit, not being held on a leash. I complained as I am terrified of dogs. The other service manager was flip about it. " Dog friendly here" Well you all are not friendly to your customers. All your employees need to be retrained on customer service and auto technicians with experience need to be hired. If my car would have blew up. I would have sued. You lost a Customer. I also had tires put on the week before for $900. plus 80 for the oil. I have purchased a new and used car in the past, plus oil changes, 5 figure dollars at Heiser. I am going elsewhere. I do not need a man telling me not to yell, I was not yelling, maybe loud. As a woman I am really not happy with my treatment. He is a bully.I did not get his name, he sits by the window. Very cold Service writers. However, Pete is a sweetheart and has helped me in the past. Janet I had waited 3 hours to get the tires by the way. I am disabled and in extreme pain as I need neck surgery. I feel discriminated against and you care more about a xxxx Dog. More
by janetschwabe
Other Employees Tagged: Joe Kuckuk, Tom Lowther , I do not know all their names
January 16, 2025
Heiser meets my needs! As well as the staff is warm professional and friendly. Thank yoy! As well as the staff is warm professional and friendly. Thank yoy! More
by BARBARAAMBROSE7
Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther, Joshua Porter, Lori Gong
January 13, 2025
Had my oil changed in December. two days later found a puddle of unknown liquid underneath car. Fearing it might be brake fluid and I live far from the dealership I had the car to two days later found a puddle of unknown liquid underneath car. Fearing it might be brake fluid and I live far from the dealership I had the car towed in to get fixed. Turned out they said it was a faulty gasket on the oil filter. They fixed it and I went on my way. It cost me 15 bucks for the tow and a ride to pick up the car. Mostly an inconvenience: it happens. Was hoping for a ride from the dealership to pick the car up, but apparently they dont go out that far, and maybe a credit for the tow, but its all good. Still satisfied overall with service from Heiser, especially the attention Matt gives on what I need done and explanations on my questions. Keep up the good work! More
by Martin06
Other Employees Tagged: Peter Miszewski
January 13, 2025
Was so grateful the they got me in right away and take care of problem care of problem More
by Dbld
Other Employees Tagged: Tom Lowther, Lori Gong
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