Matt Czaplewski

Matt Czaplewski,He is a good professional with soft and analytical skills, he was able to solve the inconveniences that the seller-manager had caused. He is a person who has very strong human values... analytical skills, he was able to solve the inconveniences that the seller-manager had caused. He is a person who has very strong human values... More

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Usually you can work something out with the sales person and then alking to the manager. This was a huge matter to us and we felt like we weren't even taken seriously. It was all their way, or nothing. A and then alking to the manager. This was a huge matter to us and we felt like we weren't even taken seriously. It was all their way, or nothing. At one point we even felt like they lied to us. We were definitely not their first priority throughout the entire ordeal. We would never go back to Russ Darrow. Ever. More

by HARLEYCHIC911 Verified Customer Verified Customer

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Exquisite service will definitely recommend family and friends to come to Connor. You must give him an extreme raise due to his amazing service and great responsibility in actions. friends to come to Connor. You must give him an extreme raise due to his amazing service and great responsibility in actions. More

by Damien Verified Customer Verified Customer

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Everything worked out at or better than expected, my advisor is very knowledgeable and personable and I will definitely be back again! advisor is very knowledgeable and personable and I will definitely be back again! More

by mightymdc Verified Customer Verified Customer

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I had a great experience at the dealership thanks to Sarena, who took exceptional care of my car during its recent maintenance visit. From start to finish, she was professional, knowledgeable, and genui Sarena, who took exceptional care of my car during its recent maintenance visit. From start to finish, she was professional, knowledgeable, and genuinely attentive. Sarena clearly explained everything that needed to be done, kept me updated throughout the process, and made sure all my concerns were addressed. My car came back in top shape, and I felt confident knowing it had been in good hands. Sarena made the entire experience smooth and stress-free More

by kathy Verified Customer Verified Customer

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I was in for service Aug 2024 tire rotation, my truck was too large for the alignment rack, so they did not align tires. They side swiped the side of my truck bringing it into the building. Never bothered t too large for the alignment rack, so they did not align tires. They side swiped the side of my truck bringing it into the building. Never bothered to tell me or fix what they did. I saw it when I picked it up, white paint all down the side of my black truck. The service manager immediately took the truck and got the paint off, no scratches seen. A day later I noticed that they had hit the running board as well denting it a bit and the end cap was missing. They ordered the part and it finally arrived in Jan 2025, I went in for them to install it and it was the wrong part. They would order another. Never heard from them again. I left messages and called, no response. I will not be going back there again. More

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I was very upset with the lack of communication on when Kia would decide if they were going to repair my engine or not. They did not offer me a rental car for the week they had my car. I spent $50 a day Kia would decide if they were going to repair my engine or not. They did not offer me a rental car for the week they had my car. I spent $50 a day on a rental. I had to push the manager. To get answers. Absolutely xxxx poor service from KIA corporate. More

by GREGGL69 Verified Customer Verified Customer

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The customer service provided by Minna and James was outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all o outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all of my concerns. More

by Amanda Verified Customer Verified Customer

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Thank you to Connor Sawyer and Matt Czaplewski with assisting me with my new tires! I appreciate it. I am including Sarena in this because she is the one who gave me the price quote for my tires back i assisting me with my new tires! I appreciate it. I am including Sarena in this because she is the one who gave me the price quote for my tires back in December and I think I had a missed opportunity where I wanted to give her a good review but didn't forget. Also Jaylen wasn't there and I didn't run into him this time but he is fabulous and I'd like to send him a virtual hug because he is awesome and I know he is there. Since I am making a review just wanted to send him some positive vibes because he is cool. More

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Russ Darrow was an amazing experience in the time of need . Thank you for your help need . Thank you for your help More

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