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Mathew Rivera

Overview Reviews (720) Inventory (288)

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Mathew Rivera

Mathew Rivera | Page 67

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.9

720 Reviews

Overview Reviews (720) Inventory (288)

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English

4.9

720 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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720 Reviews of Mathew Rivera

July 31, 2022

Dealership Rating

Employee Rating

Routine serving was good. My request to find and fix a serious RATTLE WAS COMPLETELY UNSATISFACTORY!!! My request to find and fix a serious RATTLE WAS COMPLETELY UNSATISFACTORY!!! More

by Ronpierson

Verified Customer

Recommend Dealer

Yes

Jul 31, 2022 -

Ronpierson responded

Routine service was good. My request to find and fix a SERIOUS RATTLE WAS COMPLETELY UNSATISFACTORY!!!

Jul 31, 2022 -

Ronpierson responded

Ronpierson responded publicly on 7/31/22 4:48 PM Routine service was good. My request to find and fix a SERIOUS RATTLE WAS COMPLETELY UNSATISFACTORY!!!

July 29, 2022

Dealership Rating

Employee Rating

The staff was friendly and competent. The waiting room was comfortable. I like that it was clean. The wait was exactly what I was told it would be. The waiting room was comfortable. I like that it was clean. The wait was exactly what I was told it would be. More

by ASL

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Aug 01, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

July 28, 2022

Dealership Rating

Employee Rating

Service was as expected and completed in a reasonable amount of time. Customer service was friendly and clear. amount of time. Customer service was friendly and clear. More

by MELANIEFALICK

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas , Ciarra Arias, Mike Giordano

Jul 28, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

July 27, 2022

Dealership Rating

Employee Rating

I am happy with care given, timing, accuracy and customer relationships. Very dependable and courteous. relationships. Very dependable and courteous. More

by linhenja56

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 28, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know you had such a great experience at our dealership!

July 20, 2022

Dealership Rating

Employee Rating

Great place, always attentive to the customer. I always appreciate the high level of communication. I always appreciate the high level of communication. More

by HEATHER.OSTMAN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We truly appreciate your kind words!

July 20, 2022

Dealership Rating

Employee Rating

Matthew Rivera is the best. When I left, there was a downpour. He had my car left inside. When I left, there was a downpour. He had my car left inside. More

by jpkaley

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Jul 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Matthew!

July 17, 2022

Dealership Rating

Employee Rating

The:dealership id:s:dwuate shower:not gouging:gusyomers also service sept oprnrd on sunday for:convencienc$iniqir also service sept oprnrd on sunday for:convencienc$iniqir More

by ROLAND_CHOM97

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Robert Goldberg, Thomas Hackett, Melissa Tyler, Kevin McCarthy, Jason Gasiunas , Mike Giordano, Naeem Randall

Jul 18, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review!

July 15, 2022

Dealership Rating

Employee Rating

Always friendly never pushy and work on cars is the best quality very informative on what is needed to keep your car running well quality very informative on what is needed to keep your car running well More

by Amber823Dawny

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas , Ciarra Arias, Mike Giordano

Jul 18, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

July 14, 2022

Dealership Rating

Employee Rating

I’ve been using this dealership for 12 years and always very pleased with the service Very professional very pleased with the service Very professional More

by madfeline

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas , Ciarra Arias, Mike Giordano

Jul 15, 2022 -

DCH Wappingers Falls Toyota responded

We truly appreciate your kind words and loyalty to our dealership!

July 13, 2022

Dealership Rating

Employee Rating

After meeting Jenn (who works for your dealer ship) mother I reached out to Jenn letting her know what I was looking for in Rav 4 Hybird, color interior/ exterior, sunroof, etc.,... she found a car bei mother I reached out to Jenn letting her know what I was looking for in Rav 4 Hybird, color interior/ exterior, sunroof, etc.,... she found a car being made in Ill in Blue askex for a color change - they agreed to do it. She then put me in touch w Melissa in sales who closed the sale Service dept I found to be knowledgable, personable & efficient. More

by LISAM601

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin McCarthy , Ciarra Arias, Mike Giordano, Jennifer Korwatch

Jul 14, 2022 -

DCH Wappingers Falls Toyota responded

Lisa, thank you for the excellent five-star review! It sounds like our team went above and beyond to assist you and provide you with outstanding service. At our dealership, customer satisfaction is always our top priority and we're happy to have met that mark!

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