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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.9
572 Reviews

Dealership Experience

4 yrs, 2 mos

Industry Experience

13 yrs, 6 mos

Languages Spoken

English English

4.9

572 Reviews

Write a Review

572 Reviews of Mathew Rivera

August 11, 2025

Dealership Rating
Employee Rating

Every body was friendly and things were done well. Got back my car on time. More

by Donnamarie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Aug 11, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great review! We're happy to hear everything went smoothly and that your car was ready on time. We appreciate your kind words and look forward to serving you again in the future!

August 10, 2025

Dealership Rating
Employee Rating

Still here popping noiseo once in a while. So I can't give a five star More

by parkwalkme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas

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Aug 10, 2025

DCH Wappingers Falls Toyota responded

Thank you for your review and for bringing this to our attention. We’re sorry to hear you're still experiencing a popping noise and want to make it right. Please contact us at (845) 288-0892 so we can promptly assist you and work toward a complete resolution. We appreciate your feedback and the opportunity to improve your experience.

August 09, 2025

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Employee Rating

I am very pleased and Mathew always Has been So kind to me and he was So knowledgeable every problem. Thanks More

by Hkwon3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Joe DeGroodt

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Aug 09, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We’re delighted to hear that Mathew has been both kind and knowledgeable in helping you with every problem. We’ll be sure to share your appreciation with him. Thanks again for your trust, and we’re always here if you need anything!

August 01, 2025

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Employee Rating

They take care of my car I n time Manner! There customer service was good! More

by PATRICIABROWN13.PB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mary Berenguer, Thomas Hackett, Melissa Tyler, Andrew Bartko

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Aug 01, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear your car was taken care of in a timely manner and that you were happy with our customer service. We appreciate your support!

July 29, 2025

Dealership Rating
Employee Rating

They did a great job and were very communicative. I like this place. They did the job as soon they can More

by hmendozar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jul 30, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re happy to hear you had a great experience and appreciated our communication and prompt service. We look forward to helping you again!

July 25, 2025

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Employee Rating

Visited the dealership for recall matter. I was late due to traffic jam. Despite being 15 min late, I was able to keep appt made 3 wks prior. Mathew was absolutely professional, pleasant t More

by karentillman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 25, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad Mathew was able to accommodate you despite the delay and that his professionalism and pleasant demeanor made a positive impression. We agree—he’s truly an asset to our team! We appreciate your kind words and look forward to serving you again.

July 18, 2025

Dealership Rating
Employee Rating

Work was performed in a timely manner and cost was right at estimate . My truck rides nice . Nice job . More

by BONESAWSRDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jul 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear the work was completed on time, within the estimated cost, and that your truck is riding smoothly. We appreciate your trust in us and look forward to helping you again in the future!

July 05, 2025

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Employee Rating

The person is very good and excellent attention good service Mr Rivera thank for your assistance in my cars More

by YOYITA1102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 05, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're glad you had a great experience, and Mr. Rivera truly appreciates your recognition. We're always here to help with your cars!

July 05, 2025

Dealership Rating
Employee Rating

There is good service and good communication. Everyone is nice and the work is of good quality. More

by STEPHANMAFFIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Jul 05, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad you had a great experience and appreciated the service, communication, and quality of work. We look forward to seeing you again!

July 03, 2025

Dealership Rating
Employee Rating

Good service. Mr. Rivera listened to my concerns about the car and resolve the problem. More

by JAYAPSYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 04, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear Mr. Rivera took care of your concerns and resolved the issue. We'll be sure to pass along your kind words!

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