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![Mathew Rivera at DCH Wappingers Falls Toyota](https://cdn-user.dealerrater.com/images/dealer/19920/employees/149621200571.jpg)
Mathew Rivera
Assistant Service Manager
DCH Wappingers Falls Toyota
1349 Route 9
Wappingers Falls, NY 12590
Dealership Experience
3 yrs, 3 mos
Industry Experience
12 yrs, 7 mos
Languages Spoken
English
440 Reviews
Write a Review440 Reviews of Mathew Rivera
September 06, 2024
Excellent service. Thank you so much! Keep doing a great job! The best maintenance! Thank you Thank you so much! Keep doing a great job! The best maintenance! Thank you More
Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas
September 01, 2024
Overall the work done was adequate. The cover for the battery and the tire was not put into its place. The cover for the battery and the tire was not put into its place. More
Other Employees Tagged: Thomas Hackett , Matthew Maffucci
August 31, 2024
I feel scammed. Not this time, but I was told this was my last covered check up, but when I first came I asked for the oil to be changed as well. Come to find out th Not this time, but I was told this was my last covered check up, but when I first came I asked for the oil to be changed as well. Come to find out they SKIPPED the first tune up because the 2nd one has the oil change. More
August 29, 2024
Judy took care of me right away. She kept me informed about my car's status. She was professional and showed empathy towards my concerns. She is very friendly and understanding. The She kept me informed about my car's status. She was professional and showed empathy towards my concerns. She is very friendly and understanding. The job was completed to perfection!!! Thank you Toyota!!! More
Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas
August 29, 2024
DCH Wappingers Toyota always takes care of me! On my third car with them, service is easy and fast. Very comfortable eith Matt and his service team! On my third car with them, service is easy and fast. Very comfortable eith Matt and his service team! More
Other Employees Tagged: Mary Berenguer, Thomas Hackett, Melissa Tyler, Jason Gasiunas
August 29, 2024
I like taking my car to this Toyota dealership. Everyone is very nice, the service is very good. Everyone is very nice, the service is very good. More
Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas
August 29, 2024
My service team was fine. The service department logistics not so much. I left at least 5-6 messages and received one return phone call after I persisted with the operator.. I The service department logistics not so much. I left at least 5-6 messages and received one return phone call after I persisted with the operator.. I had several new car issues that were dismissed. Rather than calling me to state that they couldn’t replicate an issue perhaps a phone call to the client would have assisted. After a rain storm, I still have windows that clunk when I put them down blamed on a dirty window but I sure hope you didn’t sell me a dirty brand new car … the clunk has been happening since I brought the car home. Your web site is not user friendly and actually dropped my first appointment. Luckily I wondered why I hadn’t received a reminder and there was nothing on my app account so I called to find out why my car service was not on the schedule This required an additional 5 weeks wait till I could schedule another. The issues I had discussed or emailed messages to a service rep never showed up on the reminder emails until three days before my appointment when I called again in frustration. And when I arrived for my appointment … the various issues had disappeared again. My appointment never showed up on my Toyota app. More
Other Employees Tagged: Melissa Tyler , Matthew M
August 27, 2024
Mathew Rivera is awesome. Always professional and knowledgable. He is a pleasure to work with. The Service Department receptionist could be more customer focused...when I c Always professional and knowledgable. He is a pleasure to work with. The Service Department receptionist could be more customer focused...when I called to schedule an appt. with Mathew she said he was on vacation...when I inquired as to when he would be returning she was abrupt and said she didn't know...must have been a bad day for her. More
August 23, 2024
As always DCH is fantastic. I drive 40+ minutes one way to use them, when there’s one only 15 minutes from my home. DCH is so fantastic, trustworthy, customer oriented, that I b I drive 40+ minutes one way to use them, when there’s one only 15 minutes from my home. DCH is so fantastic, trustworthy, customer oriented, that I bought my 2023 Tacoma brand new from them. Then a year later I bought my girlfriend’s 2024 Corolla from them. I can’t say enough about how fantastic this dealership is, from service to sales they are top quality. More
Other Employees Tagged: Robert Goldberg, Michael O'Hare, Matthew Rivera (in Sales)
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