Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera | Page 34

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
720 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English English

4.9

720 Reviews

Write a Review

720 Reviews of Mathew Rivera

February 09, 2024

Dealership Rating
Employee Rating

Had a 5000 mile service, tires rotated, and an alignment I was treated fantastic and as a valued customer. Everything was explained from beginning to end. I couldn't be happier. Once again DCH has exceeded More

by rgraham460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt

Feb 09, 2024

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

January 23, 2024

Dealership Rating
Employee Rating

Car wouldn't start. Called AAA. Came to Toyota. He fit me in to schedule. I am a nurse and needed to get to work and Matthew was able to get me an appt for same day. Ver More

by Kathleen.smith04
Recommend Dealer
Yes

Other Employees Tagged: Matthew Rivera

Jul 18, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad Matthew could accommodate you and get your car in quickly, especially considering your important work as a nurse. If there's anything else we can do for you or if you have any further needs, please don't hesitate to reach out. We appreciate your feedback and hope to see you again under better circumstances!

January 20, 2024

Dealership Rating
Employee Rating

Excellent sales process with timely and professional employees, and the service department was also great to deal with. More

by DAMIENMAGARELLI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Joshua Johns , Keith

Jan 21, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

January 20, 2024

Dealership Rating
Employee Rating

Great service with friendly workers you can trust. So thankful for the roadside assistance and quick flat tire fix More

by Crystalnm4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

December 31, 2023

Dealership Rating
Employee Rating

Matt was a professional and a true pro with dealing the issues that occurred from customer service. He resolved it the best he was able to More

by ROYAL1189
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2024

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that Matt was so helpful with your needs.

December 27, 2023

Dealership Rating
Employee Rating

We were traveling back to GA and broke down on I-84 and were towed to DCH on 12/16. On Monday I arrived at DCh at 0715. I almost immediately got a phone call from Judy, who promptly let me in out of the ra More

by faamike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

Dec 27, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

December 19, 2023

Dealership Rating
Employee Rating

Your staff was great to deal with. Helpful, kind and courteous. Could not ask for more! More

by ainsworthkimm
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Dec 19, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that our team was so helpful during your visit!

December 18, 2023

Dealership Rating
Employee Rating

Service is quick and easy. The professional staff is attentive to details and customer satisfaction. More

by Jadr820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avi Avitan, Thomas Hackett

Dec 18, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

December 16, 2023

Dealership Rating
Employee Rating

Very nice people, lounge is comfortable. Got a new keychain in the merch shop happy to own a new Toyota. More

by KIMBERLYJSEVILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

December 15, 2023

Dealership Rating
Employee Rating

Very pleasant experience. Check in was fast and I didn’t have to wait to long More

by CHASESAMMI68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas

Dec 16, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

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