Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera | Page 33

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
720 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English English

4.9

720 Reviews

Write a Review

720 Reviews of Mathew Rivera

April 26, 2024

Dealership Rating
Employee Rating

Listened to my problem, found the problem, ordered the part and fixed it quickly and everything was covered More

by NANATURCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2024

DCH Wappingers Falls Toyota responded

Glad to hear we could resolve your issue efficiently and that everything was covered! If you ever need further assistance, don't hesitate to reach out.

April 25, 2024

Dealership Rating
Employee Rating

Quick and efficient. Service person Matthew was excellent. It wound up being a much shorter visit than anticipated. Was happy about that. More

by CUPIN94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2024

DCH Wappingers Falls Toyota responded

It's great to hear that Matthew provided you with such efficient service! A shorter-than-expected visit can certainly be a pleasant surprise when it comes to car maintenance. Sounds like Matthew really knows how to get things done promptly without sacrificing quality.

April 17, 2024

Dealership Rating
Employee Rating

Your service assistant manager Matt Rivera was on the money with every part of the repair.being retired from the auto and heavy truck service industry as an a.s.e Master tech and instructor, I would rec More

by Penquin761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael O'Hare

Apr 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We really appreciate your business and your kind remarks for Matt Rivera!

April 16, 2024

Dealership Rating
Employee Rating

We appreciate the timely diagnostics and quick to respond with communication. I’m glad we chose DCH Wappinger’s Toyota to take over servicing our two Toyota vehicles. We chose wisely! Thank you. More

by JOHN@MKDA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that our team has been very helpful with your needs and you're pleased with everything.

April 16, 2024

Dealership Rating
Employee Rating

The service crew worked fast and were kind and informative. The video shared was helpful and greatly appreciated! More

by nadiamazizi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 11, 2024

Dealership Rating
Employee Rating

My service advisor Matthew Rivera was very helpful and professional. The Lexus hybrid I brought in for brake fluid service is new to me, Matthew went through the CarFax report on the car, and along with t More

by toddgiudice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and your kind remarks for Matthew Rivera and Devon Daly.

April 10, 2024

Dealership Rating
Employee Rating

Matt was very helpful and professional with his work, thanks you to all service team. More

by jehangt3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Matt was able to take care of your vehicle in a timely manner!

April 05, 2024

Dealership Rating
Employee Rating

I had my truck serviced for the first time and loved that I received step by step updated and love to see the video inspection. Thank you DCH! More

by jenuine1430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Apr 05, 2024

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

March 08, 2024

Dealership Rating
Employee Rating

CLUSTER xxxx DOES NOT BEGIN TO DISCRIBE THE EXPERIANCE! TOTAL INCOMPANTENCE WHICH IS TOO BAD BECAUSE TOYOTA IS A SUPERIOR PRODUCT BUT WHITH OUT SUPPORT IT TURNS PEOPLE OFF! More

by L1mountain48292
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Too many to name first was a,woman in service

Jul 11, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

February 22, 2024

Dealership Rating
Employee Rating

I love my car that I purchased at this dealership, and love the care it’s received since owning it. This is truly one place that I truly enjoy waiting while I have service work done. What is there not to More

by JEANANNEGALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas , Sam Zagami

Feb 22, 2024

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

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