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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera | Page 21

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
720 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English English

4.9

720 Reviews

Write a Review

720 Reviews of Mathew Rivera

December 28, 2024

Dealership Rating
Employee Rating

Courteous and attentive to customer needs. Thorough with feedback on work completed. Good price with coupon and inspection policy. More

by laurazvalentino
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 29, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear our team provided courteous and attentive service and kept you informed throughout the process. It's great to know the pricing and inspection policy met your expectations. We appreciate your feedback and look forward to assisting you again!

December 27, 2024

Dealership Rating
Employee Rating

Excellent service . Rep was very professional and kept me informed of my service request it was a pleasure. More

by WALEEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 28, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear about your positive experience. Providing professional and transparent service is our priority, and we’re glad we could deliver. We look forward to assisting you again!

December 26, 2024

Dealership Rating
Employee Rating

Very good service checked out everything Out told me brakes will need to be done in future More

by hbiddle329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Dec 26, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear you had a positive experience with our service team. We appreciate you taking the time to review everything, and we'll be sure to keep an eye on those brakes for you in the future. If you need anything else, don't hesitate to reach out!

December 21, 2024

Dealership Rating
Employee Rating

It starts when you enter the Toyota dealership. Everybody is very cooperative from the desk to the mechanics and I really enjoy the video that they show what’s going on with your car and your tires More

by OCERAROBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas, Judy Deems

Print
Dec 22, 2024

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're so happy to hear that you had such a positive experience with our team. It's great to know that you enjoyed the video and found it helpful in understanding the condition of your truck. We're grateful for your trust in us and look forward to continuing to take care of your vehicle's needs in the future!

December 20, 2024

Dealership Rating
Employee Rating

Vr ok ofif u r askinc 4 azfavokrr. @-4if Uruzgan parking afavor do notmaukë rijles ok 4 More

by jdasgold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

Print
Dec 20, 2024

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review!

December 19, 2024

Dealership Rating
Employee Rating

Speedy service , polite and respectful young man service with a smile. He deserves a raise. More

by Cleoqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 20, 2024

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear you had a great experience with our team. We truly appreciate your feedback and will be sure to pass it along to recognize the young man who assisted you. 😊

December 19, 2024

Dealership Rating
Employee Rating

Matthew was very helpful in keeping me updated and explaining to me what was going on with my car More

by TESSAS0713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 19, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that Matthew provided great service and kept you informed throughout the process. We appreciate your trust and look forward to assisting you again!

December 10, 2024

Dealership Rating
Employee Rating

Great customer service! Matthew was excellent with us. Service like this keeps us coming back! More

by patrice.keesler914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 10, 2024

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're so glad to hear that Matthew provided you with excellent service. We truly appreciate your continued trust in us and are thrilled to know that our customer service keeps you coming back. We look forward to serving you again soon!

December 10, 2024

Dealership Rating
Employee Rating

My husband & I have bought all of our cars from this dealership over the past 20 years. We have found it to be excellent. We love the manager Lee. Melissa Sinapi has been our salesperson for our last 3 More

by CLIFTON.CHUCK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melissa Sinapi, Andrew Bartko , Angel -financial & Manager Lee

Print
Dec 10, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your loyal support over the past 20 years! We are thrilled to hear that you’ve had excellent experiences with us and that Lee, Melissa, and Angel have all played a part in making your car-buying journey enjoyable. We're so glad you've loved all your Priuses and RAV4s! Your continued trust means the world to us, and we look forward to assisting you with any future vehicle needs. Thank you again!

December 08, 2024

Dealership Rating
Employee Rating

Very helpful and respectful. Knowledgeable and professional. Pleasant. Follows up in timely manner. Explains the situation well. More

by Melanieethan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 08, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your positive feedback! We're thrilled to hear about your experience and that our team member's professionalism, respectfulness, and timely follow-ups made a difference. Clear communication and thorough explanations are what we strive for, and it's great to know we met your expectations.

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