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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera | Page 22

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
720 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English English

4.9

720 Reviews

Write a Review

720 Reviews of Mathew Rivera

December 02, 2024

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Employee Rating

They were fast and efficient and the price was very right. I have bought three cars from them More

by maddy1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Dec 02, 2024

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and support! We’re thrilled to hear that you’ve had a fast, efficient experience with us, and that the pricing met your expectations. We truly appreciate you choosing us for all three of your car purchases, and we look forward to serving you again in the future!

November 26, 2024

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Employee Rating

Everything was easy and smooth from time I walked in the door. I was made aware of the status and work being done to the car along the way. More

by Willis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avi Avitan, Judy Deems

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Nov 26, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad everything went smoothly and that you were kept informed throughout the process. It’s our goal to provide clear communication and excellent service every step of the way. We truly appreciate your feedback and look forward to assisting you again in the future!

November 23, 2024

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Employee Rating

I have found all personnel to be knowledgeable, personable and efficient. Everyone works at their best fir overall customer service and satisfaction. More

by BEAULIEUNANCY65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Lauren Fusaro

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Nov 24, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that our team provided you with knowledgeable, personable, and efficient service. Your satisfaction is our top priority, and we truly appreciate your feedback!

November 23, 2024

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Employee Rating

the service department was outstanding. They kept me informed of the status of my Tacoma and in my opinion did a fantastic job. I highly recommend DCH Toyota service department More

by utrek69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Andrew Bartko

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Nov 23, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service department. Keeping our customers informed and ensuring their satisfaction is a top priority. We truly appreciate your recommendation and look forward to serving you again in the future!

November 16, 2024

Dealership Rating
Employee Rating

As always DCH has done a fantastic job. Judy isn’t the advisor I usually see. She was great and went above my expectations. Once again a fantastic experience. More

by rgraham460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Nov 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Judy went above and beyond to exceed your expectations. At DCH, we’re committed to delivering fantastic experiences, and it’s great to know that you had another positive visit. We look forward to serving you again!

Nov 17, 2024

rgraham460 responded

Thanks for putting customers first. I’m looking forward to bringing both my Tacoma and my girlfriends Corolla in, in February.

November 16, 2024

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Employee Rating

Service was performed faster than expected. Everyone was professional and welcoming. Especially the gentleman who processed my appointment. More

by Michaeljdoyle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 16, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your feedback! We’re thrilled to hear the service was completed quickly and that our team made you feel welcome. We’ll be sure to pass along your appreciation to the gentleman who processed your appointment. We look forward to serving you again!

November 16, 2024

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Employee Rating

Always a great experience at Toyota. Everyone is very helpful and friendly when I stop in. More

by joslynn.kemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 16, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear you always have a great experience with us. Our team takes pride in being helpful and friendly, and we appreciate your continued support!

November 14, 2024

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Employee Rating

Matthew was the friendliest person and very helpful and professional. He was quick to help me when I walked in and I didn't realize I was supposed to drive my car directly in the garage and instead of havi More

by Zmaloney789
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 14, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear that Matthew went above and beyond to make your visit a positive one. His professionalism and helpfulness truly reflect the level of service we strive to provide. We appreciate your feedback and look forward to assisting you again in the future!

November 14, 2024

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Employee Rating

Everything was fine,everyone were very professional and the waiting time was right on schedule More

by BERAPELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

Print
Nov 14, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that everything went smoothly and that you had a positive experience. We appreciate your kind words about our team and are happy to know the timing worked out well for you. Looking forward to your next visit!

November 14, 2024

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Employee Rating

Service has been great and determined the issue on my Highlander right away. When other dealerships failed to catch the issue. Overall very satisfied and will have all of our Toyotas serviced at DCH More

by melvinpena75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 14, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad we could help resolve the issue with your Highlander when others couldn't. It's great to hear that you're satisfied with our service, and we look forward to continuing to take care of all your Toyotas in the future!

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