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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
590 Reviews

Dealership Experience

4 yrs, 3 mos

Industry Experience

13 yrs, 7 mos

Languages Spoken

English English

4.9

590 Reviews

Write a Review

590 Reviews of Mathew Rivera

September 26, 2025

Dealership Rating
Employee Rating

Atmosphere was ok. Wait time was decent. Waiting was clean and up to par. Ok visit More

by Terryannsmith562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Judy Deems

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Sep 26, 2025

DCH Wappingers Falls Toyota responded

We're glad to hear that your visit met expectations and that you found the waiting area clean and comfortable. If there’s anything we can do to make your next visit even better, we’d love to hear your suggestions. We appreciate your time and look forward to seeing you again.

September 26, 2025

Dealership Rating
Employee Rating

Great attention to service! My service advisor Matthew did a great job keeping me informed about the work being done and arranged a ride for me to get lunch, and then return. More

by halldavid47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear Matthew kept you well informed and made sure you were comfortable during your visit. We’ll be sure to share your kind words with him.

September 26, 2025

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Employee Rating

I've been going here for about 20 years. Wouldn't think of going anywhere else More

by NANANN69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Sep 27, 2025

DCH Wappingers Falls Toyota responded

Thank you for being such a loyal customer over the past 20 years! We truly appreciate your trust and support and look forward to continuing to serve you for many more years to come.

September 25, 2025

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Employee Rating

Reliable informative and helpful. I’ve never had any issues since coming to this dealership More

by chrisdimaggio89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karl Boye, Lauren Fusaro

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Sep 25, 2025

DCH Wappingers Falls Toyota responded

We're so glad to hear that you've had a consistently positive experience with us. Providing reliable, informative, and helpful service is exactly what we strive for, and it's great to know we've earned your confidence. We look forward to continuing to serve you!

September 25, 2025

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Employee Rating

Dealership communicated efficiently, was thorough and exceeded my expectations with respect to time and value. More

by Laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler

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Sep 25, 2025

DCH Wappingers Falls Toyota responded

We're so pleased to hear that our team exceeded your expectations in both time and value. Efficient communication and thorough service are top priorities for us, and it’s great to know that came through in your experience. We truly appreciate your support and look forward to serving you again in the future!

September 17, 2025

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Employee Rating

Promised 90 minutes or less. Took 125. Only got car after texting twice to ask. More

by Amy Orlowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 17, 2025

DCH Wappingers Falls Toyota responded

Amy, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 15, 2025

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Employee Rating

I’m very satisfied- they were thorough and reasonable and the work was done in a timely manner More

by Adinalong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you were satisfied with the thorough, timely, and reasonable service. We appreciate your support!

September 12, 2025

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Employee Rating

They took care of exactly why I needed to have done. They didn't push too hard to try and sell me something that I didn't need/expect. More

by jdeloren77
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Sep 12, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad we were able to meet your needs without any pressure. Providing honest and respectful service is very important to us. We appreciate your trust and look forward to helping you again!

September 07, 2025

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Employee Rating

The staff that I interacted with were professional, knowledgeable, trustworthy. And empathetic. I would highly recommend thus dealership in the future. More

by Picone005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Sep 08, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear our team provided you with professional and trustworthy service. Your recommendation means a lot, and we look forward to serving you again in the future!

September 03, 2025

Dealership Rating
Employee Rating

Matt is always helpful and thorough with his explanations of service needs. My only issue is that as a busy dealership I sometimes have an issue getting thru when I call. Other than that, no concerns. I know More

by AZROCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 03, 2025

DCH Wappingers Falls Toyota responded

Thank you for your thoughtful feedback! We're glad to hear that Matt consistently provides helpful and thorough service. We understand how frustrating it can be to experience delays when calling, and we appreciate your patience as we work to improve communication during busy times. Your trust means a lot to us, and we're grateful to have you as a valued customer!

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