Mason Felter

Worked with Eric, who was great, did not deal with Michelle directly. Overall good experience. Eric made and sent a video, and answered all my questions promptly. Michelle directly. Overall good experience. Eric made and sent a video, and answered all my questions promptly. More

by dwhenkel Verified Customer Verified Customer

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We made an appointment to look at a car Monday morning at 9am. Jesus made us wait over 30 min before he came to get us. He just said... let's go look at the car. Not, Im so sorry I'm late. He did not even in 9am. Jesus made us wait over 30 min before he came to get us. He just said... let's go look at the car. Not, Im so sorry I'm late. He did not even introduce himself. I understand we wee buying one of the cheapest cars on you lot, but we sure won't be back for another one. Very poor customer service. We drove 5 hrs to look at this car. More

by dfrantz Verified Customer Verified Customer

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Incompetent, Unresponsive, and the Worst BMW Experience I've Ever Had. If I could give zero stars, I would. I have previously purchased and leased two BMW 750s, so I know exactly what outstanding BMW I've Ever Had. If I could give zero stars, I would. I have previously purchased and leased two BMW 750s, so I know exactly what outstanding BMW customer service is supposed to look like. The team at this Wichita dealership is an absolute disgrace to the brand. I purchased a six-figure 2026 BMW X6 M60i from out of state. Our salesperson, Kenny, delivered the vehicle with only ONE key fob and no digital key setup card, making it completely impossible to set up the digital key features on our phones. When I reached out to Kenny to fix this, his incredibly lazy response was to tell me to go spend my own money to buy a second key at my local dealership in Colorado. It gets exponentially worse. Kenny completely failed to send us our temporary registration or any of the original ownership documents. Because of this massive oversight, we cannot legally drive our brand-new car, AND our local dealership cannot even order the missing key for us because Wichita failed to provide the proof of ownership required to do so. We are entirely stuck with a car we can't properly use. When you try to get a problem resolved here, the management team conveniently ghosts you. General Manager John completely ignores direct emails and voicemails. If you try calling their sales department, the phone just rings—no one even bothers to answer the phone during business hours. Ironically, I received significantly more help from the general BMW 1-800 corporate hotline than I did from the people who actually took my money. Once this dealership makes the sale, you are completely dead to them. They will leave you stranded without the legal paperwork required to drive your own vehicle. Do yourself a massive favor and buy your BMW literally anywhere else. More

by Daryl.korinek Verified Customer Verified Customer

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Mason and Jesus were great to work with. They were friendly and answered all our questions and made buying a car easy. They were friendly and answered all our questions and made buying a car easy. More

by orders2 Verified Customer Verified Customer

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Great service and low stress buying experience. I highly recommend this dealership for your next car purchase. I highly recommend this dealership for your next car purchase. More

by brianmwestks Verified Customer Verified Customer

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Took care of my vehicles issues very promptly. I will be returning for any additional repairs. I will be returning for any additional repairs. More

by jdwilson.3333 Verified Customer Verified Customer

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Very nice and helpful. Answered questions and had good knowledge of car. Made follow up call to assist with technology. Answered questions and had good knowledge of car. Made follow up call to assist with technology. More

by fleming Verified Customer Verified Customer

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Had great experience at this dealership. Buying process was easy and seamless. Jesus was very proactive Buying process was easy and seamless. Jesus was very proactive More

by nma08854 Verified Customer Verified Customer

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Everything was great as always. There were no issues at all. The sandwich in the kiosk was even good. There were no issues at all. The sandwich in the kiosk was even good. More

by DARYMURPHY Verified Customer Verified Customer

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I purchased a new Mini Countryman from this dealership and was the by the sales representative that the dealership policy is the I can change vehicles as long as the vehicle I purchased had less than 300 and was the by the sales representative that the dealership policy is the I can change vehicles as long as the vehicle I purchased had less than 300 miles on it when I brought it back. The sales manager told me that the dealership no longer had that policy, however, I informed him that wasn't what his sales representative told me. I informed the sales manager that he needs to retrain his sales staff so that they will not tell customers erroneous information. The sales manager agreed to allow me to exchange the vehicle for a different one but it took 6 days for the full transfer to take place. That being said, I was without a car to drive because I couldn't drive the original car any longer to keep from putting miles on it. More

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