Martin Silva

This Kenosha dealership refused to submit my diagnosis to Honda for coverage under the extended warranty regarding the Piston rings, Martin Silva in the service department stated that if they did it would be Honda for coverage under the extended warranty regarding the Piston rings, Martin Silva in the service department stated that if they did it would be fraud. I shared past documents with Kevin Zatz that evidence a history of oil fouled spark plugs, coil replacement and issues with the purge valve. Over the past few years we have had to periodically replace spark plugs and coil as the check engine light indicated misfires and even had to have it towed once when it broke down. I brought in the warranty letter we received from Honda Corporate regarding the Piston Ring extended warranty and I knew my car was once again indicating a P0301 code after stopping at an Autozone store to scan. I felt frustrated to have a legitimate problem with something that Honda knows is an issue (thus the extended warranty) and to be turned away by this service department with the added insult of accusing me of doing something fraudulent. In the end after trying to state my case and advocate for the necessary repairs, I was asked not to return to their dealership as if I were the problem and was told that no dealership would fix it. I felt disrespected, belittled and publicly humiliated that these things were stated in front of other customers and I left with a car that Kenosha Honda would not stand behind. I have had nothing but positive experiences with Honda dealerships over the past 20 years having owned 4 Honda vehicles. If this is the type of service Kenosha Honda provides, I would find it hard to ever use the dealership again despite the fact that the service man asked me not to return; and I will actively communicate that message to the circle of people around me. More

by Nikkithomson72 Verified Customer Verified Customer

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I'm not happy because I signed as a guarantor and they put me first without my permission. put me first without my permission. More

by cardenasmaria569 Verified Customer Verified Customer

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Quick appointment. Rodney was very helpful with my questions. Washed the car per my request. Rodney was very helpful with my questions. Washed the car per my request. More

by RKOSKI666 Verified Customer Verified Customer

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We love the Butler service! The car feels and looks like we just bought it. We had a scheduled oil change. Loved the car service drop off/pick up, as the service was 3 and a hal The car feels and looks like we just bought it. We had a scheduled oil change. Loved the car service drop off/pick up, as the service was 3 and a half hour service. More

by jaza4 Verified Customer Verified Customer

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Relaxed stress free buying experience. Great customer service and very attentive. Would highly recommend thanks Great customer service and very attentive. Would highly recommend thanks More

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Honda of Kenosha is awesome, trustworthy, loyal, helpful, friendly,curtious,kind , obedient cheerful,thrifty, brave , clean, and reverent friendly,curtious,kind , obedient cheerful,thrifty, brave , clean, and reverent More

by galby Verified Customer Verified Customer

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Service was great and addressed all of our concerns. Great detail and clean car upon delivery! Great detail and clean car upon delivery! More

by brodrickdavid_ Verified Customer Verified Customer

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HoK group is always fast and friendly. They are always professional with handling service contracts and prompt scheduling. Im happy I chose HoK. They are always professional with handling service contracts and prompt scheduling. Im happy I chose HoK. More

by daniellangel2 Verified Customer Verified Customer

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Sam and Kevin helped me during my visit! Like always they are very helpful and proficient! They answered all my questions and they were super friendly and polite! They have a good team at Ho Like always they are very helpful and proficient! They answered all my questions and they were super friendly and polite! They have a good team at Honda Kenosha every one at the service desk is always willing to help! More

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This dealer have very kind employees. They have good coffee in the living room while them working in your vehicle They have good coffee in the living room while them working in your vehicle More

by vickivega413 Verified Customer Verified Customer

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