Martin Ramirez | Page 2

Mazda of Claremont responded

Thank you for your kind words! We’re thrilled to hear that Amy made your visit smooth and enjoyable, going above and beyond to help our guests is exactly what we strive for. Your feedback means a lot to us!

Mazda of Claremont responded

Thank you for your kind words! We’re glad Amy was able to assist and make your visit smooth, even with your unexpected stop. We appreciate your feedback and look forward to seeing you again!

Mazda of Claremont responded

Thank you for your kind words! We’re so glad to hear you had a good experience and that you’re happy with your new car. It was a pleasure working with you, and we’re here if you need anything down the road. Enjoy every mile!

Mazda of Claremont responded

Thank you for your kind words! We're so glad to hear that you enjoy bringing your car in for service at Mazda of Claremont. Our team works hard to stay on schedule, communicate clearly, and provide recommendations that truly matter, so it's great to know that's been your experience. We appreciate your trust and look forward to continuing to keep your Mazda running at its best!

Mazda of Claremont responded

Thank you so much for your kind words and loyalty to Mazda! We're thrilled to hear how much you love your vehicle, and we can’t wait to help you with your next one when the time comes. Enjoy every mile, and thank you for being part of the Mazda family!

Mazda of Claremont responded

Thank you for your thoughtful feedback and for recognizing Amy’s excellent customer service, she’ll truly appreciate hearing that. We also want to thank you for voicing your concern about the working conditions for our service agents. Your comments are valid and important. Taking care of our team is a priority, and we’ll be sure to share your suggestion with management for serious consideration. We appreciate your support and advocacy, it means a lot.

Mazda of Claremont responded

Thank you for the kind words! We're so glad to hear that you've consistently had a positive experience with our service team. It means a lot to know you feel welcomed and well taken care of every time you visit. We truly appreciate your continued trust — and we're always here whenever you need us!

Mazda of Claremont responded

Thank you so much for your kind words! We're glad to hear your experience was a good one and that our team was able to help you with your car. It was our pleasure to assist you, and we look forward to seeing you again next time. Thanks again!

Mazda of Claremont responded

Thank you for your feedback! We're glad to hear our maintenance team delivered professional service and that you found the video recommendations helpful — we strive to keep our customers informed every step of the way. We understand that not having a shuttle service can be inconvenient, and we truly appreciate you pointing that out. Your input helps us identify areas where we can improve, and we’ll be sure to share this with our team. Thanks again for choosing us!

Mazda of Claremont responded

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you left our dealership feeling misled and undervalued. That is never the impression we want to give, and it's deeply concerning to hear that you felt your concerns weren’t properly addressed. Our team aims to provide accurate diagnostics and fair, competitive pricing, and we regret that your visit led you to feel otherwise. We understand how frustrating it is when your own instincts and a second opinion confirm something different from what you were told. Your feedback is being taken seriously, and we’re reviewing this situation internally to understand what happened and how we can improve. We appreciate you sharing this with us and hope your vehicle is now performing well under the care of your trusted mechanic.