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Marlena Anzalone
Marlena Anzalone at Executive Volkswagen

Marlena Anzalone

Service Advisor

Executive Volkswagen

444 State Street (Route 5)
North Haven, CT 06473

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5.0
123 Reviews
5.0

123 Reviews

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123 Reviews of Marlena Anzalone

September 07, 2025

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Employee Rating

Great service, friendly staff, clean dealer. My car service was done fast and professionally. Happy with the outcome More

by maxhace
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Service Communication
Recommend Dealer
Yes
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Sep 07, 2025

Executive Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Make the Right Decision, Make the Executive Decision!

September 06, 2025

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Marlena at VW was great about being very thorough, checking about upcoming services due extended warranties etc. Always a comfortable place to get work done while I wait for my car to be serviced. More

by eileenvw
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 06, 2025

Executive Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Volkswagen, we look forward to having you as a valued customer for many years to come! Make the Right Decision, Make the Executive Decision!

September 06, 2025

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We've always had great experiences there - from sales to service. Will definitely be back. More

by JONCARROLL2004
Recommend Dealer
Yes

Other Employees Tagged: Marlena Anzalone

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Sep 06, 2025

Executive Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Make the Right Decision, Make the Executive Decision!

September 01, 2025

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It took much too long for a standard routine maintenance check in at 90k miles. Communication about drop off and pick up was not very good this time. There was some confusion and waste of time as a result. More

by b.floman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Jakubisyn, Skip Scanlon, Collin Bourque

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Sep 01, 2025

Executive Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Volkswagen! Make the Right Decision, Make the Executive Decision!

August 30, 2025

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Very thorough with figuring out what was wrong with the car, and how to fix it. More

by leaholeksik
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skip Scanlon

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Aug 30, 2025

Executive Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Make the Right Decision, Make the Executive Decision!

August 28, 2025

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Marlena Is always extremely kind friendly and helpful. The whole process was very smooth and there was great communication! More

by samkornfeld9
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 28, 2025

Executive Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Make the Right Decision, Make the Executive Decision!

August 24, 2025

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Courteous, professional. Provides estimation of work to be done. Go updates by text and video summary and description by mechanic. More

by Cathy G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Jakubisyn, Skip Scanlon

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Aug 24, 2025

Executive Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Make the Right Decision, Make the Executive Decision!

August 22, 2025

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Polite, helpful, welcoming staff. Efficient workers, very clean and spacious waiting area. I highly recommend this dealership! More

by MCCORMICKLAURENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Jakubisyn, Scott Brouard, Chris Bonilla, Skip Scanlon , Service desk - all wonderful!

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Aug 22, 2025

Executive Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Volkswagen! Make the Right Decision, Make the Executive Decision!

August 16, 2025

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Employee Rating

Great place , had my service done recently the staff was great everything was done in a timely fashion I like the video they send as they check out my car More

by bozzutol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Jakubisyn, Mary Ann Gallagher, Eleanor DuPaul, Scott Brouard, David Knapp, Skip Scanlon, Jeremy Toupin, Karol Prado Collazos , Dwight Burkett

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Aug 16, 2025

Executive Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Make the Right Decision, Make the Executive Decision!

August 14, 2025

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Employee Rating

Marlena, my service representative has been forthcoming with all aspects of my repair. She has ensured that my concerns are addressed in a timely manner. More

by LINDSWORTHGARVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 14, 2025

Executive Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Make the Right Decision, Make the Executive Decision!

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