Mark Sherlock

It was such a pleasure being served by Josh, he was professional and punctual and personable. I only dealt with Mark briefly and he seemed very much the same as Josh! professional and punctual and personable. I only dealt with Mark briefly and he seemed very much the same as Josh! More

by angiekayak Verified Customer Verified Customer

Report | Print

We had problems at first when purchasing our vehicle. But we were helped by our sales rep Al Davis and Mark making our purchase a great experience in the end. They did their best to make sure we were ha But we were helped by our sales rep Al Davis and Mark making our purchase a great experience in the end. They did their best to make sure we were happy. Mahalo Winward Ford. More

by audreylopes56 Verified Customer Verified Customer

Report | Print

Service is terrible. Cant reach anyone and no one returns our calls. Bought a new 2025 for maverick. On May 8. They told us we vould get the vehicle because there was a r Cant reach anyone and no one returns our calls. Bought a new 2025 for maverick. On May 8. They told us we vould get the vehicle because there was a recall and parts to fix it anticipated on June 15. That cane and went and was told they got the part sometime around June 23. Been in service till today July2nd and no calls frim anyone that the car is done ir ready? So my husband goes down to the lot and sees the car outside with the windshield window broken across the front of car. There were scratches on the sides of car and no one was available to talk to. We made numerous call to them and no one answered in any of the areas we called. I bought a brand new car waiting over a month for it to be done and now we have all these damages on the car which we dont even have yet and honestly i dont want it anymore. I bought a new car and i get this. I give the kailua windward zero for their services. Im going to file a formal complaint unless we get this resolved soon! More

by audreylopes56 Verified Customer Verified Customer

Report | Print

It was a great experience and im glad I got my truck here. Lots of helpful people here. Lots of helpful people More

by justdrew98 Verified Customer Verified Customer

Report | Print

Horrendous experience, I purchased a 2023 Ford Maverick from Windward Ford after being assured the vehicle had been inspected and was ready for sale. Before delivery, a major leak was discovered that shoul from Windward Ford after being assured the vehicle had been inspected and was ready for sale. Before delivery, a major leak was discovered that should have been identified during any legitimate inspection. After the dealership kept the vehicle for repairs and represented that the issue had been resolved, the truck became inoperable after only six days of use and had to be towed. A second Ford dealership has since identified additional concerns, including evidence of poor workmanship and missing components. I am now facing further diagnostic costs on a vehicle that was sold as inspected and roadworthy. Throughout this process, Windward Ford has failed to provide clear answers regarding the condition of the vehicle at the time of sale and has focused more on attacking me personally than addressing the serious issues with the truck.. I’ve been out thousands of dollars and no working vehicle and raking with emails calls as they have never taken accountability. They are dishonest and never never purchase a vehicle here. I’m horrified by how I was treated and records show they never properly inspected the vehicle were dishonest and did very poor work (parts of the car are actually missing) and they lied to me the whole way thru More

by kitkat.mx Verified Customer Verified Customer

Report | Print

Melvin made our car buying experience comfortable and enjoyable. He was patient, kind and very knowledgeable about the car we chose and the purchase process. Mark also provided valuable information regar enjoyable. He was patient, kind and very knowledgeable about the car we chose and the purchase process. Mark also provided valuable information regarding the financial situation. We chose Windward Ford over the other one because of the easier sales approach and friendly customer service. Mahalo Melvin and Mark! More

by ymoonwelden Verified Customer Verified Customer

Report | Print

Al Davis was very helpful in getting the deal I needed to purchase the truck. Will buy again purchase the truck. Will buy again More

by NORTONTECH Verified Customer Verified Customer

Report | Print

⭐️⭐️⭐️⭐️⭐️ We had an absolutely amazing experience with Windward Ford! From start to finish, the entire process of purchasing our Ford Transit was smooth, professional, and stress-free. The team went abov Windward Ford! From start to finish, the entire process of purchasing our Ford Transit was smooth, professional, and stress-free. The team went above and beyond to make sure we got exactly what we needed. They were honest, knowledgeable, and never pushy—just truly helpful every step of the way. You can tell they really care about their customers and take pride in what they do. They took the time to answer all our questions, worked with us on the details, and made sure everything was handled properly. The level of service we received was top-notch and made us feel confident in our purchase. If you’re looking for a dealership you can trust in Hawaii, we highly recommend Windward Ford. We’re extremely happy with our Ford Transit and grateful for such a great buying experience! Mahalo to the whole team—we’ll definitely be back in the future! 🤙 More

by info@hawaiisurfingacademy.com Verified Customer Verified Customer

Report | Print

My experience was wonderful. Everything went very smoothly from beginning until end. I particularly enjoyed doing everything over the Internet signing all the documents and not h Everything went very smoothly from beginning until end. I particularly enjoyed doing everything over the Internet signing all the documents and not having to go in to do that. More

by davidburke75116 Verified Customer Verified Customer

Report | Print

Melvin exceeded our expectations for customer service. Great competitive price and the Maverick car is fantastic for the city. Mahalo! Great competitive price and the Maverick car is fantastic for the city. Mahalo! More

by Miketruonghawaii Verified Customer Verified Customer

Report | Print