Mark Sherlock | Page 2

Windward Ford has probably been the worst dealership I have been to. I bought a 24 Ranger Lariat back in September of last year and the external run window moldings had some cuts and marks. We both agree have been to. I bought a 24 Ranger Lariat back in September of last year and the external run window moldings had some cuts and marks. We both agreed that the Dealer would replace the run window moldings at a later date when parts were available. It is the end of March and the parts are apparently available with the Manager stating that he was saving me the last one that came in. This is after getting the run around since the purchase of the vehicle to inquire about the parts availability. I took the vehicle in today to get the parts installed and to address the two recent recalls (side airbags and trailer module reprogram) with an appointment for 9am. The service department closes at 530pm and I get no calls about the status of my vehicle. I had to call the sales department several times at 530pm to see what was going on, and finally they told me that they had an issue with one of the recalls but it should be done within the next ten minutes. They had to give the paperwork to the sales department because of the service department closing. After inspection, the headliner was installed correctly, but the headliner was dirty from installation. I could not inspect the work because nobody was there for me to point them out and all the lights were off outside because of the service department being closed. Really disappointed in the communication and the overall work associated with the recalls. At least clean up the mess that was made from the work, but now I will have to spend more of my time to clean the truck and hopefully the stains will come off of the headliner. Serious communication issues and customer service is abysmal. The Managers are never there and when you talk to someone, they pawn you off to a different department and then back to the same one until you get frustrated enough to hang the phone up. The person that was helping you out the most will mysteriously quit which will lead to starting over again with the issue you want them to fix. They don’t care about cleanliness after a service and you are left with a dirtier vehicle after the service. More

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Great team and respectful sales people. Eager to help with all your car needs on island. Eager to help with all your car needs on island. More

by Emily Fitzgerald Verified Customer Verified Customer

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Positive experience. Greatly appreciated the relaxed, non-pressure environment during the sales and financing process. Greatly appreciated the relaxed, non-pressure environment during the sales and financing process. More

by gaburnside Verified Customer Verified Customer

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Windward Ford gave me excellent service! The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers The staff was helpful, and the management made the whole experience smooth and easy. Truly a great team that cares about their customers More

by ADR Verified Customer Verified Customer

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Windward ford service team was knowledgeable and took the time to explain everything clearly, which I really appreciated. time to explain everything clearly, which I really appreciated. More

by ADR Verified Customer Verified Customer

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Windward Ford of Hawaii delivered the friendliest, most professional, and efficient car-buying experience I've ever had in my three plus decades of buying cars! Trevor, Will, and Guy made the entire proces professional, and efficient car-buying experience I've ever had in my three plus decades of buying cars! Trevor, Will, and Guy made the entire process seamless and welcoming. They made me feel like Ohana! I have found my car buying and service HOME at Windward Ford of Hawaii! More

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Very pleasant experience. Easy to deal with and vehicle delivered on time without unnecessary delay. I would recommend Austin Butler to anyone purchasing. Easy to deal with and vehicle delivered on time without unnecessary delay. I would recommend Austin Butler to anyone purchasing. More

by JRYAN808 Verified Customer Verified Customer

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Working only with Austin and not 10 other people was great. He understood my needs and wants and was able to get me what I was looking for. great. He understood my needs and wants and was able to get me what I was looking for. More

by nttennis1 Verified Customer Verified Customer

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5 Star service from Melvin and Mark at Windard Ford. They have gone above and beyond to meet the needs of the customer. Melvin is very knowledgable, efficient, and personable. Both Melvin and Mark we They have gone above and beyond to meet the needs of the customer. Melvin is very knowledgable, efficient, and personable. Both Melvin and Mark were able to close the deal, out the door in record time on a busy New Year's Eve. This is my 3rd Ford vehicle in 6 years as I will continue to be a Ford customer. Thank you again team at Windard Ford!! More

by Brandonaoshiro Verified Customer Verified Customer

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Excellent service, Melvin helped me navigate the whole process smoothly of buying my first car. Love my truck! Thank you Melvin! process smoothly of buying my first car. Love my truck! Thank you Melvin! More

by Jesse Yonover Verified Customer Verified Customer

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