Mark Mitchell | Page 20

TO INFINITI AND BEYOND We had a phenomenal experience at Infiniti of Birmingham from start to finish. We came in with the intention of exploring options, as our lease was We had a phenomenal experience at Infiniti of Birmingham from start to finish. We came in with the intention of exploring options, as our lease was coming to an end soon. From the time that we set the appointment online, meeting with Josette the next day, test driving the vehicle, exploring suitable options, down to the final financing...it was a flawless process. This dealership goes above and beyond to meet the needs of the customer. They greeted us by name...and remembered our names. I lost count of how many beverages and snacks we were offered from the time that we entered the dealership..😊. Josette was very professional and transparent in making sure that we were getting exactly what we wanted, without compromise. She had great communication and was attentive to our needs. She did not try to up-sale us to a more expensive vehicle, nor did she try to down-sale us just to make a sale. We were not completely thrilled with the color of the vehicle that was available that would fit within the price range we had set. So we were going to wait. But then enters Mark the manager. He offered to call other dealerships to inventory the exact color and options we wanted that would fit within our price range. He offered to get that vehicle delivered for us. TALK ABOUT MEETING YOUR NEEDS!!! We ended up leasing a vehicle that had better options, that was already on the lot. He worked diligently to get the payment to a place where we were comfortable. Then it was time to sign on the dotted line...The finance advisor Dana knows her stuff. She presented some additional protective coverages, without being overbearing or making you feel guilty. Trust her...you want... to get...the coverages...life happens! All in all, we had a great experience at Infiniti of Birmingham. We love our QX80! It’s like driving a beast on wheels with the interior comfort of a cloud😂. I encourage you to give Infiniti if Birmingham a try, you won’t be disappointed with the service and attention to detail. It may not be perfect for everyone, but it was perfect for us, and it could be perfect for you. This is the second vehicle we have leased from Infiniti and I can confidently say, they have customers for life. More

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Great people who really took care of us. Beyond selling a ca Love Quentin he was an amazing person to work with. Mark worked super hard for our loan and got us taken care us. Mark went above and beyond on his en Love Quentin he was an amazing person to work with. Mark worked super hard for our loan and got us taken care us. Mark went above and beyond on his end as did Quentin. More

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Great buying experience!! I just purchased a new 2019 QX50 with the help of Jason Dudley. He was very friendly, patient, and knowledgeable. He paid attention to all my specif I just purchased a new 2019 QX50 with the help of Jason Dudley. He was very friendly, patient, and knowledgeable. He paid attention to all my specific requests that I wanted on the vehicle. He was able to found the vehicle among new inventory which arrived that day. I had a great experience at Infiniti of Birmingham. More

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Outstanding Customer Service Upon entering the dealership, the door was held open and we were greeted in. Mr. Jason Dudley was friendly and genuine while helping us look at a ca Upon entering the dealership, the door was held open and we were greeted in. Mr. Jason Dudley was friendly and genuine while helping us look at a car which we eventually purchased. We even had the pleasure to meet both general managers. This dealership was extremely hospitable and went above and beyond to make our car buying experience as stress free as possible. More

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Great People & Deals! Quentin Watkins was outstanding and knowledgeable—helped us measure QX80 cargo area so it worked with artist wife! The trade in on our Audi was fai Quentin Watkins was outstanding and knowledgeable—helped us measure QX80 cargo area so it worked with artist wife! The trade in on our Audi was fair —good for both sides More

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Top Notch! I was driving the Cadillac CT6 and was needing more room. I was very reluctant to switch to Infiniti but loved the look of the QX80. Purchase on the f I was driving the Cadillac CT6 and was needing more room. I was very reluctant to switch to Infiniti but loved the look of the QX80. Purchase on the first test drive. I am satisfied with the offer of trade in and the price. After, a couple of hours in the office I felt at home and like I had new friends. Thank you Karen for all your hard work and to Mark for his professionalism. Looking forward to driving my infiniti a while. More

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Great Place! Very nice people! Sales and finance were very informative and patient. Was able to work with each to get the right vehicle! Would recommend to anyone Very nice people! Sales and finance were very informative and patient. Was able to work with each to get the right vehicle! Would recommend to anyone to check them out! More

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Wonderful Experience Wonderful experience from the beginning to the end of me purchasing my Infiniti. My salesman exhibited exceptional customer service skills. Great expe Wonderful experience from the beginning to the end of me purchasing my Infiniti. My salesman exhibited exceptional customer service skills. Great experience from everyone I came in contact with. Barry was awesome!!!! More

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Great Experience! This is our first experience with Infiniti of Birmingham and we were so pleased. From the attentiveness of the "crew" to the wide array of inventory, This is our first experience with Infiniti of Birmingham and we were so pleased. From the attentiveness of the "crew" to the wide array of inventory, you can't go wrong with them. Shout out to Kyle Roberts for being so professional and helpful in all areas. It made out car buying experience so easy! More

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Fabulous Experience Awesome experience from the time we drove on to the lot until we drove off the lot in our new vehicle! Barry and the gang we great! No pressure, know Awesome experience from the time we drove on to the lot until we drove off the lot in our new vehicle! Barry and the gang we great! No pressure, knowledgeable, and patient. Thank you Infiniti of Birmingham! More

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