Mark Mauricio

Mark was absolutely amazing! He worked with us on a trade in and then purchase of a new vehicle! I had made an inquiry and heard from him bright and early the next day, we were a He worked with us on a trade in and then purchase of a new vehicle! I had made an inquiry and heard from him bright and early the next day, we were almost in and out and he answered all our questions and took such good care of us! He is a great contact for any new and used purchases and is overall just a great guy, really appreciate him for making our experience great overall! More

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I was shopping for luxury vehicles at BMW, Porsche, Genesis, and Mercedes and was disappointed and left feeling that a luxury badge doesn’t mean luxury service. That was until I met Mark Mauricio at Bi Genesis, and Mercedes and was disappointed and left feeling that a luxury badge doesn’t mean luxury service. That was until I met Mark Mauricio at Big Star Cadillac. He was no-nonsense, no games, and no pressure. He easily took my custom build order with no fuss. I was literally done in 10 minutes. After a while I changed my mind and wanted a model in the showroom. Mark was flexible and there to help provide info. When I went home to think about things I texted Mark with questions. He always responded quickly and with detailed pictures. I knew this was the car, and this was the guy. I took my wife to see the car and he gave us the space we needed to talk privately without being overbearing. The deal was fair, transparent, and quick. After the sale there were a few unexpected mechanical hiccups with the car and Mark was there to take of me, interface with service, and ensured I had another car to drive. He could have abandoned me after the sale but he didn’t. So if you’re wanting a luxury experience, a communicative salesperson that respects your time, a fair deal, and service after the sale, then Mark Mauricio can be your guy too. More

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I met Mark after ordering Cadillac Escalade , Mark helped us with the order and buying. After the sale Mark would call and ask how things were going with the vehicle and if we needed to please not to hesitat us with the order and buying. After the sale Mark would call and ask how things were going with the vehicle and if we needed to please not to hesitate to call him. We really appreciate his great help . It’s helps also that he’s a Cowboy also 😀 More

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Mark was very professional and did not apply any pressure on us to buy a vehicle. pressure on us to buy a vehicle. More

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Outstanding salesman. He really got me a good deal on Escalade IQ. Highly recommended to go see him for your next vehicle. He really got me a good deal on Escalade IQ. Highly recommended to go see him for your next vehicle. More

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had an outstanding experience working with Mark when purchasing my Escalade IQ. From start to finish, Mark was professional, knowledgeable, and genuinely focused on making sure I was comfortable and con purchasing my Escalade IQ. From start to finish, Mark was professional, knowledgeable, and genuinely focused on making sure I was comfortable and confident in my decision—not just making a sale. He took the time to walk me through every detail of the vehicle, answered all my questions clearly, and made what can be a stressful process feel smooth and enjoyable. Marc was transparent, responsive, and never pushy, which I truly appreciated. His attention to detail and respect for my time really set him apart. If you’re looking for a salesperson who is honest, patient, and truly knows their product, Mark is your guy. I couldn’t be happier with my Escalade IQ or the experience overall. Highly recommend! More

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What can I say? Mark you truly are a man of your word. You told me you would get me a good deal but came back with an even better deal all within 2 hours. I’m more t Mark you truly are a man of your word. You told me you would get me a good deal but came back with an even better deal all within 2 hours. I’m more than satisfied with the customer service. You didn’t treat me like a customer I felt like we were family. More

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Had a great experience working with Mark Mauricio at Big Star Cadillac. He was easy to talk to, helpful, and made everything feel straightforward with no pressure. Definitely recommend reaching out to him i Star Cadillac. He was easy to talk to, helpful, and made everything feel straightforward with no pressure. Definitely recommend reaching out to him if you’re in the market. More

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Mark Mauricio at Big Star Cadillac was a pleasure to work with. He was professional, responsive, and transparent throughout the process, which made the experience smooth and stress-free. I truly appreciated with. He was professional, responsive, and transparent throughout the process, which made the experience smooth and stress-free. I truly appreciated his support and would highly recommend him. More

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Mauricio was very professional and responsive. I was able to complete my entire transaction over the phone and he delivered my car to San Antonio for me. First Class customer service. I was able to complete my entire transaction over the phone and he delivered my car to San Antonio for me. First Class customer service. More

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