Mark Mauricio
Mark Mauricio at Big Star Cadillac
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Mark Mauricio

Certified Sales Professional

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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5.0
274 Reviews

Been in the industry for over 20 years and I love putting smiles on peoples faces and making their experience a smooth and easy process. I see that all my customers are treated like family and will continue to help not only them but their family and friends also.

Dealership Experience

13 yrs

Industry Experience

23 yrs

Specialties & Trainings

Certified New Car Salesman

Certified Preowned Salesman

5.0

274 Reviews

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274 Reviews of Mark Mauricio

February 11, 2025

Dealership Rating
Employee Rating

Mark Mauricio was wonderful, I purchased new car and Mike Pearce were so helpful and made sale smooth sailing! I love there service and kindness great place to buy vehicle 5 stars!!!! More

by patticlendening
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce

Feb 13, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Feb 11, 2025

patticlendening responded

I purchased 2 cars from Star Cadillac and Mark went extra way to insure the dents were taken out and scratches and the customer service is top notch, I highly recommend Mark Mauricio, he is great!!

February 03, 2025

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Employee Rating

Mark did a professional job during the entire process, even advised me on a potential oil leakage issue. However when leaving the store, one of the stores car was parked, blocking my car from leaving the More

by PER0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 03, 2025

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

February 03, 2025

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Employee Rating

Excellent staff and friendly, will definitely recommend family and friends for their next purchase when i need More

by Santillanjose1995
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Feb 04, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 01, 2025

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Employee Rating

Mark Mauricio is absolutely awesome! He was so kind and patient with me throughout the whole process. He made sure that I was happy with the XT4 that I was purchasing. He is very good at More

by Dana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce

Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

February 01, 2025

Dealership Rating
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Daisy was very sweet and professional. She made the experience easy and fast. Thank you. More

by arielturner_22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica, Daisy Gutierrez

Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 25, 2025

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Employee Rating

Loved our experience with Big Star and Mark. Everything went smooth and easy. Could not have asked for a better dealership or salesman! More

by Cassie Miller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Keith Mujica

Jan 27, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 23, 2025

Dealership Rating
Employee Rating

Mark Mauricio was awesome,he held my hand thur the whole car buying process. The entire team at Big Star like Joel,Kelly are awesome ,i will be definitely buying more cars from here,telling my family More

by staci2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 24, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 02, 2025

Dealership Rating
Employee Rating

A+++ Experience with Mark Mauricio and Mike Pierce! They went above and beyond and made this car buying process super simple, especially for someone out of town! They definitely have a customer for lif More

by RC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 03, 2025

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 26, 2024

Dealership Rating
Employee Rating

The overall dealership was BEAUTIFUL but working with Mark Mauricio was EXCEPTIONAL!!! He truly was amazing! More

by SROD012
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis

Dec 27, 2024

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 23, 2024

Dealership Rating
Employee Rating

I was treated like a lady and a true costumer. You should be proud of your service and sales team More

by PATTYG1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Rodarte

Dec 23, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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