Mark Kozlowski

Klaben Ford Lincoln responded

Bill, Thank you for taking the time to share your honest and candid feedback. Please know that we have trained professionals and processes in place to prevent issues like this from happening.  We are committed to and driven by doing what’s best for the customer.  In your case, we failed to deliver the level of service you expect and deserve from Klaben.  Ultimately, we must accept responsibility for these failures. On behalf of the entire Klaben team, I sincerely apologize for dropping the ball not just once, but twice in your case. Rest assured we take your feedback seriously and incorporate what we discovered from your negative experience into process improvements. I want to thank you for taking my call and allowing us to attempt to make it right. If you have any other issues or concerns you would like to discuss, please don't hesitate to reach out to me via the contact information below. Thank you for your continued loyalty to Klaben over the years. Without customers like you, our success would not be possible! Thank you, Christine Klaben cklaben@klaben.com 330-673-3139 ext 314