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Mark Johnson

Overview Reviews (223) Inventory (206)

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Mark Johnson

Mark Johnson | Page 19

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9

223 Reviews

Overview Reviews (223) Inventory (206)

4.9

223 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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223 Reviews of Mark Johnson

May 16, 2025

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Great service and Mark kept me informed on the progress of the recall We made another appointment for last recall of the recall We made another appointment for last recall More

by mark.levi1947

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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May 16, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're glad to hear that you received great service and that Mark kept you informed throughout the recall process. We appreciate your trust in us and look forward to seeing you for your next appointment at BMW of Owings Mills. Safe driving! Sincerely, The Team at BMW of Owings Mills

May 16, 2025

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Mark always provides honest and excellent recommendations for my car. I never worry about being overcharged or having unnecessary work performed. Mark’s customer service is beyond excellent. recommendations for my car. I never worry about being overcharged or having unnecessary work performed. Mark’s customer service is beyond excellent. He always makes time for me and always my questions fully. More

by BKMD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2025 -

BMW of Owings Mills responded

Thank you for your feedback! We appreciate your kind words about Mark and are glad to hear that he consistently provides you with honest recommendations and excellent customer service at BMW of Owings Mills. Your trust in us is invaluable. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 16, 2025

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Had to leave car suddenly just before leaving town. They were able to replace the auxiliary battery and so far so good. They were able to replace the auxiliary battery and so far so good. More

by lpihearu

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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May 16, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us! We're glad to hear that we could assist you with your auxiliary battery replacement. At BMW of Owings Mills, we strive to provide prompt and reliable service to our customers. If you have any further questions or need assistance in the future, feel free to reach out. Safe travels! Sincerely, The Team at BMW of Owings Mills

May 16, 2025 -

BMW of Owings Mills responded

May 15, 2025

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Good service and very knowledgeable staff Nice loaner and quick service all around an easy process and quick service all around an easy process More

by nrfshoes

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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May 15, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at BMW of Owings Mills. Our knowledgeable staff always strives to make the process as easy as possible. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

May 14, 2025

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Outstanding customer service! Mark explained the issues and problems with my vehicle and the steps that were taken to get my vehicle in good condition. Mark explained the issues and problems with my vehicle and the steps that were taken to get my vehicle in good condition. More

by sadie.gregory

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 14, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that Mark provided outstanding customer service and effectively communicated the issues and solutions for your vehicle. At BMW of Owings Mills, we strive to ensure our clients have a positive experience. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 13, 2025

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Very knowledgeable and recommended the best solutions to my concerns. Took the time to explain the repairs to me. my concerns. Took the time to explain the repairs to me. More

by mmcneil973

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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May 14, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We at BMW of Owings Mills are thrilled to hear that you found our team knowledgeable and that we could provide the best solutions for your concerns. We believe in taking the time to explain everything thoroughly to ensure a great experience. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 13, 2025

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Mark is always professional. Mark is very knowledgeable and explains everything in terms so I can understand. Mark is very knowledgeable and explains everything in terms so I can understand. More

by MISSLISA622

Verified Customer

Recommend Dealer

Yes

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May 13, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your feedback about Mark's professionalism and knowledge. At BMW of Owings Mills, we strive to provide clear and helpful information to our customers. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 12, 2025

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QUICK ~ PROFESSIONAL ~ STAFF KEEPS YOU INFORMED. GREAT SERVICE DEPARTMENT. KNOWLEDGEABLE AND EASY TO DEAL WTIH. THANK YOU. GREAT SERVICE DEPARTMENT. KNOWLEDGEABLE AND EASY TO DEAL WTIH. THANK YOU. More

by SLAIRD1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 12, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're glad to hear that you had a quick and professional experience at BMW of Owings Mills and that our service department met your expectations. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 11, 2025

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I wish they would wash the car on visits. Would be a nice touch. Staff could also be friendlier Would be a nice touch. Staff could also be friendlier More

by jdn.nelson

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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May 14, 2025 -

BMW of Owings Mills responded

Thank you for your review. We appreciate your feedback about the car wash and staff friendliness during your visit to BMW of Owings Mills. Your experience is important to us. Please feel free to reach out if you have any additional concerns. We hope to welcome you back soon! Sincerely, The Team at BMW of Owings Mills

May 11, 2025

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Picked up my vehicle from being serviced again for another leak in past 4 months,only to find out that whatever was done this time caused driver side of kidney glow grill to not function properly. Cal another leak in past 4 months,only to find out that whatever was done this time caused driver side of kidney glow grill to not function properly. Called dealership and had to drop vehicle back off at dealership where it is currently sitting until Monday morning 5/12/25. Needless to say I’m very upset with the non thoroughness of this dealership checking the cars total functionality before saying it’s ready for pickup. And yes it was working prior to me bringing in for service I look at it every time I drive it!!! More

by curtissettles0

Verified Customer

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May 14, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience. We understand how concerning it is when a routine service visit leads to unexpected issues. While each service center has its own diagnostic and repair process, the team at BMW of Owings Mills is available to review your concerns and discuss any outstanding questions. We appreciate your feedback and encourage you to reach out if you’d like to discuss this further. Sincerely, The Team at BMW of Owings Mills

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