Mark Gordon

They were responsive. They were quick when it needed it to be and in the end worked things out. They were quick when it needed it to be and in the end worked things out. More

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Waited 3 hours for a run flat slow leak. I was told 1 1/2 hours. Never updated on the progress. They replaced the tire. 3 hours to replace a tire. The female service clerk who advised I was told 1 1/2 hours. Never updated on the progress. They replaced the tire. 3 hours to replace a tire. The female service clerk who advised me of that fact was extremely rude. More

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Mark was a great person. He did what he could to help us. No complaints. Great job. About the dealer itself, didn't had a great experience. I bought a used car, 2017, differe He did what he could to help us. No complaints. Great job. About the dealer itself, didn't had a great experience. I bought a used car, 2017, different brand then lexus, after my car been total after an accident decide to buy the same car brand, which found at their dealership. After 2 weeks when we finally got the car had 2 big issues, car beeing in park pops up a message "shift the car in park" and a big noise from rear driver side when making left turn. Found out that one was rear driver side sway bar link is broken and rubbing on axel. Question to the inspection team, how did this car passed the inspection in your garage with this big safety problems? Thanks Mark got an arrangement with service department and scheduled it for replacement all this problems. And by the way, they treat you like nobody if you came in with no Lexus, kind "here is a lexus service, why you're here", long short story to until finally they understood that this is the car from their dealership, really bad customer service from person at 7am at the service department. (By the way i own a lexus as well) And now, another problem, since end of the june when i got my car and now is September, take out august month of no driving beeing away on vacation, real drive is been not even 2 months, i guess is thermostat need to be replaced. What a big frustration.... Never going to comeback at that dealer anymore. And that financial manager Brandon, who taught that you can talk to people that way????? You're in customer service business, you have to treat everyone the same, is not nice from a manager to hear words "because i said so", and his attitude...like treating us like i don't know.... me and my wife was feeling very uncomfortable at that point. I was almost about to cancel the deal completely, my wife just stopped me. I had few cars in my life bought, dealing with dealership, but like this experience with Ira Danvers lexus, never ever had. More

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Excellent customer service! Mark was a pleasure to work with and will highly recommend him to my friends and family. Mark was a pleasure to work with and will highly recommend him to my friends and family. More

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Exceptional and professional service. Knowledgeable about the cars and features. I recommend them to friends regularly. Knowledgeable about the cars and features. I recommend them to friends regularly. More

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We had a great experience at Ira Lexus. From the salesman Marc to Finance and management, everyone was extremely helpful and not overwhelming. Our transaction was flawless thanks to the p From the salesman Marc to Finance and management, everyone was extremely helpful and not overwhelming. Our transaction was flawless thanks to the professional team we dealt with. More

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This is our second time purchasing a vehicle from Ira Lexus. Mark Gordon, was our salesperson both times, first time in 2015 and 2024. I found that to be amazing! The entire process was easy and stress Lexus. Mark Gordon, was our salesperson both times, first time in 2015 and 2024. I found that to be amazing! The entire process was easy and stress free. We highly recommend Mark and Ira Lexus. More

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Very attentive, pleasant to deal with knowledgeable. Been a customer for over 25 years and never had a bad experience. Been a customer for over 25 years and never had a bad experience. More

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I have owned 5 Nissan Maxima’s in the past and never received such great service as I did today at Ira Lexus. A real class dealership! received such great service as I did today at Ira Lexus. A real class dealership! More

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Excellent,Mark Gordon was great, he did everything to make me feel comfortable, nice to see people go out of there way to make me happy,Thanks make me feel comfortable, nice to see people go out of there way to make me happy,Thanks More

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