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Michael (Mike) Carbone

Overview Reviews (183)

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Michael (Mike) Carbone

Shop Foreman/Master Technician

Ira Lexus of Danvers

101 Andover Street Route 114
Danvers, MA 01923

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4.9

183 Reviews

Overview Reviews (183)

4.9

183 Reviews

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183 Reviews of Michael (Mike) Carbone

April 02, 2026

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Employee Rating

The service at this dealership is always excellent I have been coming here for over 10 years Will not go anywhere else have been coming here for over 10 years Will not go anywhere else More

by nini0747

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jennifer

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Apr 05, 2026 -

Ira Lexus of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

April 01, 2026

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Employee Rating

You always receive a timely service representative and diagnosis from your mechanic. It will provide you with analysis of your car’s condition and an estimate for the repair costs. This allows you the opp diagnosis from your mechanic. It will provide you with analysis of your car’s condition and an estimate for the repair costs. This allows you the opportunity to make an informed decision about how best to proceed with your vehicle. More

by Capoochfam

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John

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Apr 05, 2026 -

Ira Lexus of Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 27, 2026

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Lexus has always been number one in the service department for us. That’s why we returned after trying other dealers. Keep up the great work!! department for us. That’s why we returned after trying other dealers. Keep up the great work!! More

by Fsfodera

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 28, 2026 -

Ira Lexus of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 23, 2026

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Great experience overall. The service department always exceeds my expectations regardless of the manager. They are very thoughtful and communicate really well The service department always exceeds my expectations regardless of the manager. They are very thoughtful and communicate really well More

by atate1979

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 25, 2026 -

Ira Lexus of Danvers responded

Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

March 20, 2026

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The person we worked with was very kind! Comfort waiting room . Drinks and snacks. And my car was washed! Comfort waiting room . Drinks and snacks. And my car was washed! More

by jojomama58

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 23, 2026 -

Ira Lexus of Danvers responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 09, 2026

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Very professional. Agent informed and explained things that needs to be done.Matches other Lexus coupons. Agent informed and explained things that needs to be done.Matches other Lexus coupons. More

by Rgonzales

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Mar 12, 2026 -

Ira Lexus of Danvers responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 07, 2026

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The best ever I would recommend your services to my friends and family. Keep doing what you’re doing and congrats for excellent customer service. friends and family. Keep doing what you’re doing and congrats for excellent customer service. More

by Kimanikagacha

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 09, 2026 -

Ira Lexus of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to share your positive experience with the world. Have a great day!

March 07, 2026

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Very helpful with replacement of flat tyre. Took care of me quickly and sent me on my way. Took care of me quickly and sent me on my way. More

by rob_maclean

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Recommend Dealer

Yes

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Mar 09, 2026 -

Ira Lexus of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

March 07, 2026

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Ira Lexus is always accommodating to my schedule. Abraham is a great service representative. He is attentive to my needs and helpful when I need information regarding repairs Abraham is a great service representative. He is attentive to my needs and helpful when I need information regarding repairs More

by Robert

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Abraham Guillen

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Mar 10, 2026 -

Ira Lexus of Danvers responded

Hello Robert, we're happy you found Abraham to be so supportive during your experience here at Ira Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

March 05, 2026

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The service manager is really nice and professional. They greet every customer with warmth. The snack and coffee bar has a great variety. They greet every customer with warmth. The snack and coffee bar has a great variety. More

by yclily1997

Recommend Dealer

Yes

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Mar 07, 2026 -

Ira Lexus of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.