Michael (Mike) Carbone
Michael (Mike) Carbone at Ira Lexus of Danvers

Michael (Mike) Carbone

Shop Foreman/Master Technician

Ira Lexus of Danvers

101 Andover Street Route 114
Danvers, MA 01923

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4.9
188 Reviews
4.9

188 Reviews

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188 Reviews of Michael (Mike) Carbone

May 01, 2026

Dealership Rating
Employee Rating

Excellent Service and Excellent People. I’ve always been happy with Ira Lexus for over 32 years. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Porzio , Jennifer Perry

April 26, 2026

Dealership Rating
Employee Rating

Very good service and kind and helpful all who I was dealing with, the possible future upgrades were reviewed. All questions were answered. Highly recommended this team to anyone. More

by Ma.sulkowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 27, 2026

Ira Lexus of Danvers responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 23, 2026

Dealership Rating
Employee Rating

Very nice guy. I felt like I was taken cared of and was able to explain what was going on with my car More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abraham Gullen

Apr 26, 2026

Ira Lexus of Danvers responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 22, 2026

Dealership Rating
Employee Rating

Great service. I have been with them for over 360,000 miles and going strong. More

by ML
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna

Apr 25, 2026

Ira Lexus of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

April 22, 2026

Dealership Rating
Employee Rating

John Luna could not have been nicer- when I arrived without an appointment as I hit a nasty manhole cover and ripped my tire. He was very caring about this and asked several times what he could do for More

by debbieshannon139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: All the service people are great- dropping my car off those guys are fantastic- there was a young woman working next to John who was so nice also - very caring

Apr 26, 2026

Ira Lexus of Danvers responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 02, 2026

Dealership Rating
Employee Rating

The service at this dealership is always excellent I have been coming here for over 10 years Will not go anywhere else More

by nini0747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer

Apr 05, 2026

Ira Lexus of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

April 01, 2026

Dealership Rating
Employee Rating

You always receive a timely service representative and diagnosis from your mechanic. It will provide you with analysis of your car’s condition and an estimate for the repair costs. This allows you the opp More

by Capoochfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John

Apr 05, 2026

Ira Lexus of Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 27, 2026

Dealership Rating
Employee Rating

Lexus has always been number one in the service department for us. That’s why we returned after trying other dealers. Keep up the great work!! More

by Fsfodera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2026

Ira Lexus of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 23, 2026

Dealership Rating
Employee Rating

Great experience overall. The service department always exceeds my expectations regardless of the manager. They are very thoughtful and communicate really well More

by atate1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2026

Ira Lexus of Danvers responded

Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

March 20, 2026

Dealership Rating
Employee Rating

The person we worked with was very kind! Comfort waiting room . Drinks and snacks. And my car was washed! More

by jojomama58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2026

Ira Lexus of Danvers responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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