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Michael (Mike) Carbone
Michael (Mike) Carbone at Ira Lexus of Danvers

Michael (Mike) Carbone

Shop Foreman/Master Technician

Ira Lexus of Danvers

101 Andover Street Route 114
Danvers, MA 01923

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4.8
223 Reviews
4.8

223 Reviews

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223 Reviews of Michael (Mike) Carbone

October 09, 2026

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Employee Rating

Pleasant staff, video of my car being serviced and showing tires off and evaluation. Timely work. More

by victorkinnally
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler

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September 20, 2026

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Employee Rating

As always excellent service. David was speculator in his attention,detail, explanation and clarifications and communication. Without doubt great overall experience. More

by mdesim6742
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Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2026

Ira Lexus of Danvers responded

Hello, we're happy to hear you had such a positive experience with David! We look forward to your next visit! Take care!

September 16, 2026

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Professional services. Respond questions quickly ,patiently and friendly. High quality services. Waiting area are very clean and comfortable More

by juliezhang66
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 17, 2026

Ira Lexus of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 04, 2026

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Service is perfect and staff is so helpful and friendly. I could t ask for more. They were awesome in all departments. More

by kese
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 06, 2026

Ira Lexus of Danvers responded

Hi Kese, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

August 31, 2026

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Completely satisfied with their work, the waiting room is wonderful with soda, muffins and cookies. More

by diomedesortiz.ortiz
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 07, 2026

Ira Lexus of Danvers responded

Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

August 29, 2026

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Employee Rating

I brought car in for service was told it would take 2 hours and it took just under 4 hours That is ridiculous If they had said 4 hours I would of taken a loaner More

by dianamarie52
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 01, 2026

Ira Lexus of Danvers responded

We are sorry to hear about the extended wait time during your last service. We attempted to reach out to you, but we could not connect. Please call our service director, Rick Chase, rchase@group1auto.com 978-739-8619. Thank you.

August 23, 2026

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Employee Rating

They do great job i can go tp other place close to home i choose ira lexus they take good care More

by Sockeyes2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Baker, Kal Dabliz, Mark Gordon, Richard Ladd, Ed Cho, Roberto Giovannucci, Ray Hovsepian, Rick Kizner, Jason Piazza

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Aug 25, 2026

Ira Lexus of Danvers responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

August 20, 2026

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Employee Rating

A curtious, timely, professional and informative experience is what I experienced at IRA Lexus service. It's what's kept me a loyal customer for so long. More

by erogosa
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2026

Ira Lexus of Danvers responded

Hi, thank you so much for your positive comments about Ira Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2026

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Employee Rating

Very good service nice customer service my car is running perfect great I like the service More

by aristepierre77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thank you so much

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Aug 22, 2026

Ira Lexus of Danvers responded

Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

August 10, 2026

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Employee Rating

Excellent staff that are very knowledgeable and helpful with every step of the process for trading in and buying a new car More

by kdiggin77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willy Moy , Greg Bowie

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Aug 11, 2026

Ira Lexus of Danvers responded

Hi, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.

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