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Mark Chapman
Mark Chapman at Auffenberg Nissan

Mark Chapman | Page 4

General Manager

Auffenberg Nissan

1130 Auffenberg Avenue
Shiloh, IL 62269

4.5
66 Reviews
4.5

66 Reviews

Write a Review

66 Reviews of Mark Chapman

December 26, 2025

Dealership Rating
Employee Rating

I love that this dealership is so close and feels like part of my community. I had an easy and fun experience with the crew, particularly my laid back and transparent sales agent, Claire! More

by MEHEF8206
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy , Claire

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Dec 29, 2025

Auffenberg Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 19, 2025

Dealership Rating
Employee Rating

As usual, the service department is incredibly efficient and super polite as well as attentive. More

by rjdouglas72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy

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Dec 22, 2025

Auffenberg Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2025

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Employee Rating

Friendly and professional. Still don’t like the 3% charge if I am going to use a credit card. More

by JWILKINSON6289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeanine

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Dec 15, 2025

Auffenberg Nissan responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Please contact us at (618) 624-2277 so we can work with you to make this right.

November 30, 2025

Dealership Rating
Employee Rating

Pretty good service the wait time was shorter than what they told me so I am pretty satisfied. More

by LALA739
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy

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Dec 03, 2025

Auffenberg Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 25, 2025

Dealership Rating
Employee Rating

The dealership took their time to make sure everything was in working function.Their kindness is greatly appreciated.Thank You More

by ACEATKINS649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy

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Nov 27, 2025

Auffenberg Nissan responded

Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!

November 21, 2025

Dealership Rating
Employee Rating

I feel this is a wonderful place to get a car and they provide excellent quality and friendly service. More

by WILD_01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy , Janine in the service department

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Nov 24, 2025

Auffenberg Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2025

Dealership Rating
Employee Rating

Work was finished on time, friendly service, they fixed my battery problem quickly and kept in contact More

by JORDANW355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy

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Nov 23, 2025

Auffenberg Nissan responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 13, 2025

Dealership Rating
Employee Rating

Great service in a timely manner. Staff was very courteous. Service desk took time to ensure correct service to be performed More

by BEYES128361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy

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Nov 22, 2025

Auffenberg Nissan responded

Hi, thank you for your kind review! Our team takes pride in providing excellent service. We appreciate your business and look forward to serving you again in the future!

November 11, 2025

Dealership Rating
Employee Rating

Polite and thorough service. Always assured of a positive experience. Glad to be a customer. More

by RON.ROJAS83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy

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Nov 23, 2025

Auffenberg Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2025

Dealership Rating
Employee Rating

2 hr. wait I think is a little long for a oil change and tire rotation but that's all I can complain about. Everything else was good. More

by KMSR_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Brawley, Mike Murphy

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Nov 22, 2025

Auffenberg Nissan responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Please reach out to us at (618) 624-2277 so we may identify ways to improve your experience.

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