Mark Bugajski

BMW of Orland Park will never get another order from me. I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 202 I have purchased serveral vehicles from them. The last two purchases were awful. I put in a dealer complaint with BMW. I placed an order for a 2025 BMW X5 with air suspension. It was delivered to the dealership on October 31, 2024. The sales manager made a short term decision to sell my custom order to another customer. BMW of Orland Park does not reward customer loyalty at all. Sarim is a terrible communicator. BMWUSA sent me an email thanking for my new order on Nov 2. Sarim excuse was he was off the day the sold the car. He doesn't take care his customers. When I took delivery of my car, Sarim set an appoint for 11 AM. He had me sign a couple of documents. Then walked me order to service area and had me wait 3 hours to get into the finance office. At 12:45 he said I was next up. But, I didn't into the finance office until 1:45. Sarim agrreed I purchased a lot BMW products. I hope he enjoys cashing his last commission check from me. I will take my business one of the other 9 BMW centers in Chicago market. 2025 X5 - Purchased at Orland Park 2023 X7 - Purchased at Orland Park 2022 X5 - Purchased at Orland Park 2019 X5 - Purchased at Orland Park 2017 X5 2016 X5 2014 X5 2012 X5 2011 X5 More

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BMW of Orland Park consistently outperforms my expectations! Tony Scanlon is responsive and always on top of my service needs! expectations! Tony Scanlon is responsive and always on top of my service needs! More

by michaelm2010 Verified Customer Verified Customer

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Amazing! We had the best experience with Victoria. My 7 yo who was with us during the entire process now wants to be like Victoria when she grows up and work We had the best experience with Victoria. My 7 yo who was with us during the entire process now wants to be like Victoria when she grows up and work at Zeigler BMW, her words not mine. lol The manager Joe was awesome as well, made us feel at home and ran numbers to show us that buying new would be a better option and we really appreciate him. More

by SandraSully Verified Customer Verified Customer

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Very good service. Cory notified me on the progress of my service. The ride home and back was very efficient Cory notified me on the progress of my service. The ride home and back was very efficient More

by JACKFERRITER Verified Customer Verified Customer

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This service dept did not successfully resolve my issue & they failed to adequately explain why. This isn't the first time I've left this dealer's service dept unsatisfied. What's worse is my white merino le they failed to adequately explain why. This isn't the first time I've left this dealer's service dept unsatisfied. What's worse is my white merino leather interior was left visibly black with dirt, seats not covered during work performed. I don't plan on returning unless I get contacted. More

by Driver21 Verified Customer Verified Customer

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Service was good but slow. Bought a new car two weeks ago. Had a problem with the prior car. It was sold to me with an undisclosed mileage discrepancy, Worked with Ohara fo Bought a new car two weeks ago. Had a problem with the prior car. It was sold to me with an undisclosed mileage discrepancy, Worked with Ohara for 75 months, not resolved. Bought the new car and the salesman couldnt find the extra for three days. I also have a problem with a salesman working with more than one customer at the same time. More

by RGOBCO Verified Customer Verified Customer

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Amazing experience from Huda Abed. She really made the experience easy to painless. Everything was as promised and very transparent. I would enthusiastically refer others to her and Or She really made the experience easy to painless. Everything was as promised and very transparent. I would enthusiastically refer others to her and Orland Park BMW. More

by Michael Verified Customer Verified Customer

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I have purchased many vehicles from this dealership and I have to say it’s actually the best one I ever purchased from thanks to the GM Will and sales person Mahdi they made everything easy and a smooth proc have to say it’s actually the best one I ever purchased from thanks to the GM Will and sales person Mahdi they made everything easy and a smooth process appreciate them and I’ll always come back More

by NATOURFATHI Verified Customer Verified Customer

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Excellent experience overall. Gus Gertos was professional, knowledgeable, and very customer service orientated. I'm very excited about my new vehicle. thank you. Gus Gertos was professional, knowledgeable, and very customer service orientated. I'm very excited about my new vehicle. thank you. More

by RKARNAVAS Verified Customer Verified Customer

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Very efficient. Sarim handled our transaction with professionalism and kindness, He is working on getting a second key FOB for us. Sarim handled our transaction with professionalism and kindness, He is working on getting a second key FOB for us. More

by jerintony2 Verified Customer Verified Customer

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