Mark Baker | Page 16

They are a pleasure to deal with and always let me know what my car needs to give the best possible service what my car needs to give the best possible service More

by yourwearinmeout Verified Customer Verified Customer

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Great customer service and friendly. No issues as of now dealing with them. Have recommended them. No issues as of now dealing with them. Have recommended them. More

by pamela_s_gross Verified Customer Verified Customer

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The dealership has been successful completing my requested maintenance. My 2019 Outback has low mileage. Sometimes the people I talk with over he phone list the maintenance according to the age of m requested maintenance. My 2019 Outback has low mileage. Sometimes the people I talk with over he phone list the maintenance according to the age of my vehicle. Once I get to the dealership, they look at it from the mileage perspective. I would prefer to set up appointments with Mark & the dealership crew. More

by KMWALKER39 Verified Customer Verified Customer

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Every employee was very polite. The waiting room was clean as were the rest rooms! The waiting room was clean as were the rest rooms! More

by KIMCAN3 Verified Customer Verified Customer

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Fast, efficient service and friendly staff. Easy appointment scheduling. We are loyal customers. Thank you. Easy appointment scheduling. We are loyal customers. Thank you. More

by MAKENT3648 Verified Customer Verified Customer

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The waiting room was very comfortable and clean. I appreciate the coffee and updates on my car. I appreciate the coffee and updates on my car. More

by Lndalou77 Verified Customer Verified Customer

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Very professional through entire process! Mel Dobbs was phenomenal!!!!! So kind and helpful! Heather was also amazing! And Kevin was also very helpful and what a wonderful follow up to of Mel Dobbs was phenomenal!!!!! So kind and helpful! Heather was also amazing! And Kevin was also very helpful and what a wonderful follow up to offer! Would not hesitate to recommend this dealership to everyone I know!!!!! Thank you for making a stressful decision very pleasant!!!!!! More

by MATTHEWSMOM9400 Verified Customer Verified Customer

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It was very difficult for me to get in contact with the service center and team when I needed to. I spent a lot of time listening to menus, getting connected to someone, getting connected to someone else, service center and team when I needed to. I spent a lot of time listening to menus, getting connected to someone, getting connected to someone else, who then didn't know what was going on or who couldn't get ahold of the person I needed to talk to. The actual service performed on my car was good, best I can tell, but it wasn't anything advanced, so the communication challenges weighed heavier on my experience. I live in Roanoke, but purchased my car in Christiansburg and get it serviced there. After a recent trip for service, I found myself questioning whether I wanted to continue to drive to Christiansburg for service on my car. After my experience with your dealership, I am glad to continue to drive to Christiansburg for my service needs and future car purchases. I do not have ill will towards anyone personally interacted with and I would challenge your leadership to put in more effort to improve your operations so that customers have a better experience. More

by HELLOMATTHEWYOUNG Verified Customer Verified Customer

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Easy in and easy out. Was just a state inspection was quick and painless. Great. Was just a state inspection was quick and painless. Great. More

by t.loope1986 Verified Customer Verified Customer

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I was well informed of what was needed by a courteous staff Mark. He gave me updates until my car was finished. I was well pleased. staff Mark. He gave me updates until my car was finished. I was well pleased. More

by Lndalou77 Verified Customer Verified Customer

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