Mark Baker | Page 15

I don't like the system used to make appointments. I would like to be able to have an appointment after one phone call and not have to wait all day for a return call. The staff members are courteous a I would like to be able to have an appointment after one phone call and not have to wait all day for a return call. The staff members are courteous and professional. They did not fix my trunk lock which keeps sticking and I have to go back next week for the same thing. It worked ok when they tried it but it had been stuck for over two weeks for me. I hope they can fix it next week. They also worked on a couple other things. They seem to do good work. This is the first time I have been disappointed. I have been a customer for about ten years or more. More

by TWOCRAFT Verified Customer Verified Customer

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Always extremely pleasant and work hard to get you in and out in a timely fashion! out in a timely fashion! More

by Gaz! Verified Customer Verified Customer

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I was in Roanoke from out- of-town when I had a significant issue. Mark was amazing and helpful. Worked with my warranty company and got my car repaired quickly. Could not have asked for better ser significant issue. Mark was amazing and helpful. Worked with my warranty company and got my car repaired quickly. Could not have asked for better service. More

by lindygarnette Verified Customer Verified Customer

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Very easy to bring car into dealership. Car was ready when they said it would be .Megan was very pleasant and helpful. Car was ready when they said it would be .Megan was very pleasant and helpful. More

by SHAREACE65 Verified Customer Verified Customer

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Mark has always steered me right. I trust him. My next car will be a new forester from you all due to the care I receive there. I trust him. My next car will be a new forester from you all due to the care I receive there. More

by SML.KA.32 Verified Customer Verified Customer

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Everything went well. No complaints. My car was ready when promised. I appreciate all the work my advisor did. No complaints. My car was ready when promised. I appreciate all the work my advisor did. More

by MKLWFU83 Verified Customer Verified Customer

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It was excellent service; everyone was very friendly, and the care and service were very good. the care and service were very good. More

by guillermo1977 Verified Customer Verified Customer

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Went in for a state inspection. Received a text indicating 'click here for important info on your car.' Saw 2 'need attention immediately' items. Assumed they were necessary for ins Received a text indicating 'click here for important info on your car.' Saw 2 'need attention immediately' items. Assumed they were necessary for inspection as no one spoke to me about the condition on my car. When my car was finished, Mike finally spoke to me. At that point, the work was complete. I paid for my car and left. More

by MERCAMP1 Verified Customer Verified Customer

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Had my oil changed. As always, they were professional, knowledgeable, and friendly. I am done As always, they were professional, knowledgeable, and friendly. I am done More

by MERCAMP1 Verified Customer Verified Customer

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I was seated in your waiting area, but I was texted about the service my car needed rather than spoken to in person. Had I been spoken with, I would have gotten the service done that day. Now I have to sched the service my car needed rather than spoken to in person. Had I been spoken with, I would have gotten the service done that day. Now I have to schedule another appointment. More

by Beverly Long Verified Customer Verified Customer

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