Mark Allen
Mark Allen at Plaza Cadillac

Mark Allen | Page 35

Finance & Insurance Director

Plaza Cadillac

8893 US-441
Leesburg, FL 34788

Contact Me
4.6
427 Reviews

Dealership Experience

8 yrs, 9 mos

Industry Experience

52 yrs, 4 mos

Languages Spoken

English English

4.6

427 Reviews

Write a Review

427 Reviews of Mark Allen

October 14, 2019

Dealership Rating
Employee Rating

Service with a can do attitude Always listens to issues and investigates thoroughly. Keeps informed on progress and solves any time issues. Had a difficult issue once and the team More

by FJSimone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jesse knapp, Patrick Bianchi , Harry and Steve In service

October 10, 2019

Dealership Rating
Employee Rating

Very incompetent These folks are very rude and not very willing to work with you. I was on travel and my wife bought supposedly a new 2019 XT5 Luxury FWD from them. More

by mattmaloof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Christopher Ballard, Russ Bennett

Oct 11, 2019

Plaza Cadillac responded

Sorry your experience falls short of your expectations. We tried to make things right and with your approval switch tires on Cert XT5 you purchased before your wife decided it was something she did not wante to do. The vehicle she purchased after trading that car back in was a NEW Car. The 388 miles that was on it was from people test driving over that months it was sitting on lot. Dealership did not use the car to drive at any time for business use. The sticker on the window should show the MsRP from General motors and also front hood protection, Tint and Nitro installed, The GM is in the hospital and should be out in 1 week but I heard you talked to our GSM just before writing this review. … My suggestion would be to reach out to the GM next week for more clarification or a satisfactory solution but the GSM did not lie...based on cost of that vehicle and with all equipment for dealer addons to factory dealer installed items ( such as upgraded grille, and mud guards) , We show a 369.00 dollar loss to make deal. Also when you purchase from us we take care of 3 year of Oil changes and rotates at no charge to you even though GM just gives you one. I hope this helps and contact me anytime for assistance.

Oct 11, 2019

Plaza Cadillac responded

The general manager will be back sometime next week to communicate back with him.. I am in the fixed operations not sales so I am not Chris. just know that the 2 free years of service you have is only good at this dealer. the first one can be done anywhere. up to you though. and lastly im not pissing back and forth I am required to respond. have a good day.

Oct 11, 2019

mattmaloof responded

The book on this car is $45k to 49k at best. You told the wife you gave her what she paid for on the Cert XT5 but indeed the paperwork shows $2k less. If you consider this a good deal then I know where you stand. In the first place you took in a car that was jointly owned without my signature. Secondly you could have told her to come back with her husband. No you were interested more on taking advantage of her frustration for being so slow on resolving the Cert car issue. Your main goal was to make as much money as possible. That is o.k. because in the long run you are the loser. All my service on this car will be done at a different dealership. I don't trust you. Chris I am 75 years old and I have heard dealers cry how they lost money on a deal many times before. There are more dealers in town besides you. BTW you pissing back and forth on this with me just shows all who read this how insensitive you really are.

Oct 11, 2019

mattmaloof responded

Then you have no idea what you are talking about. Russ Bennet is a bloviating fool. Chris Ballard did try to work with me but in reality is is nothing but a puppet. Mark Allen is a hard sells person and is all about greed. And yes you are pissing back and forth. You folks took advantage of my wife. My name was on the Cert car but yet you let her trade it in. What you should have done was to send her home and suggest she bring me in to assist in the negotiations, but no you folks saw a sucker in waiting. I don't respect that.

September 30, 2019

Dealership Rating
Employee Rating

Fourth purchase from an excellent dealership The 2020 XT5 just acquired is my fourth purchase from Plaza Cadillac. I have high praise for the service and support I have received from this excelle More

by WNW1215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Jimenez

August 25, 2019

Dealership Rating
Employee Rating

Easy to deal with Alan was the best salesman. We had the pleasure of dealing with. Easy and fast and truly is an asset to Plaza Cadillac. One of the best experiences of More

by Diane&Brake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alan Statan

August 22, 2019

Dealership Rating
Employee Rating

Excellent customer service I had an excellent experience from start to finish!!! Very satisfied with my purchase! Will definitely do business again with Plaza Cadillac. Very cou More

by DRAGONFLYER64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colt Cyr

August 16, 2019

Dealership Rating
Employee Rating

Love my new XT5 Our salesperson new what we wanted and worked in our price range. He was not overbearing and is very knowledgable with the vehicle. He explained all t More

by duvalldp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Jimenez

August 15, 2019

Dealership Rating
Employee Rating

Friendly, helpful and patient employees. Everyone was friendly and helpful. They worked with my budget to help me get the car I was interested in and then was patient teaching me the techno More

by DonnaK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Ballard, Colt Cyr. (Would rate him excellent)

August 10, 2019

Dealership Rating
Employee Rating

New to area but treated like family! Started by having cars shipped from up north and been a good experience ever since with their service department. Recently purchased our first new ca More

by THUMUDOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Jimenez, Patrick Bianchi , Christopher Ballard, Rob Giovanetti, Harold in service

August 07, 2019

Dealership Rating
Employee Rating

Makes car buying a breeze 2nd purchase here. Hassle free, had me approved in 5 minutes on the car I wanted even with troubled credit history. Thank you Plaza Cadillac More

by BMWguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Jimenez, Patrick Bianchi , John Bach, Christopher Ballard, Russ Bennett, Amanda Head, Jonathan Molzof

June 20, 2019

Dealership Rating
Employee Rating

Excellent Doug Yoder is awesome! Knowledgeable of the car I purchased. Assisted in setting presets for all online voice activated assistance in car. Made sur More

by Lala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Russ Bennett, DAVID STONE, DOUG YODER

...
35
...

Dealership Inventory (127 Vehicles)

new 2026 Cadillac CT5 car, priced at $61,578
2026 Cadillac CT5
new
Deep Space Metallic exterior
Automatic
Rear-wheel Drive
used 2022 GMC Terrain car, priced at $25,899
2022 GMC Terrain
used
Summit White exterior
Automatic
Front-wheel Drive
new 2026 Cadillac XT5 car, priced at $62,734
2026 Cadillac XT5
new
Opulent Blue Metallic exterior
Automatic
All-wheel Drive
new 2026 Cadillac CT5 car, priced at $60,963
2026 Cadillac CT5
new
Deep Space Metallic exterior
Automatic
Rear-wheel Drive
used 2024 Mercedes-Benz AMG GLE 53 car, priced at $61,899
2024 Mercedes-Benz AMG GLE 53
used
Selenite Grey Metallic exterior
Automatic
All-wheel Drive
used 2021 Cadillac XT4 car, priced at $27,899
2021 Cadillac XT4
used
Twilight Blue Metallic exterior
Automatic
All-wheel Drive